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Customer Service Manager

Location:
Virginia Beach, VA, 23453
Posted:
December 08, 2010

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Resume:

Gail V. Battle

**** ******* ****

Virginia Beach, VA. 23453

757-***-****

abh1j7@r.postjobfree.com

________________________________________________________________________

OBJECTIVE:

To obtain a position as a Community Management Specialist and work as an advocate and coordinator of

programs directed at improving community and equal opportunity in the workforce. As a Community

Management Specialist, I will specialize in developing and coordinating programs for the social media,

planned review of support programs, review program guidance to the private sector and the government

PROFESSIONAL PROFILE:

Twenty years active duty with the United States Navy: Worked as the Command Assessment/Drug and

Alcohol Program Advisor, Equal Opportunity Advisor, and a the Victim Advocate. Made referrals for

service and family members. Addressed budgeting projections and made recommendations for command

readiness. Allocated, balanced, and distributed the budget projections for various programs. Currently

completing an internship at Fort Monroe Army Family Services Center.

EDUCATION/ TRAINING:

Bachelor of Science in Social Work to be awarded December 2010

Major: Social Work with emphasis on Community Development

GPA: 3:6

Norfolk State University, Norfolk, VA 2008-2010

Tidewater Community College, Virginia Beach, VA 2001-2002

Central Texas College, Killeen, TX 2000-2002

SPECIALIZED EDUCATION AND TRAINING:

Human behavior and the ecological system, 9 Semester hours and lecture

Generalist Practice, 6 Semester hours leading to Practicum

Techniques of Psychotherapy Counseling

Sexual Assault Victim Invention Representative Training (Navy)

Career Counselor and Lead Trainer

Licensed / Certification

U. S. Military Navy Schools/Training-Certification,

Drug and Alcohol Program Advisor February, 1999

Dr. Post Institute for Therapeutic Training, Chesapeake, VA. November, 2007

EXPERIENCE:

Directorate of Plans, Training, Mobilization and Security, Ft Monroe VA. May 2009 to present

Executive Administrative Assistant

• Responsible to the Director for recording, reporting and monitoring all administrative actions

• Prepare correspondence and reports for higher headquarters

• Coordinate training and education programs for the Directorate

Amphibious Group Construction Battalion, Little Creek, Norfolk, VA Sep 2000 -Sep 2002

Supply Supervisor

• Supervised and provided technical advice to Department Head on various supply disciplines.

• Provided technical training for the subordinate commands supply personnel

• Served as a Sexual Assault Victim Invention Representative for the Department

• Projected resource requirements and developed supporting budgets

• Managed operating budgets and fiscal requirements

USS Eisenhower (CVN-69) United State Navy, September 1996- August 2000

Drug and Alcohol Advisor/ Command Assessment Team

• Served as the Department Drug and Alcohol Program Advisor .

• Provided counseling for over 300 individuals annually on the consequences of drug and

alcohol abuse, made reports and recommendations for aftercare and discharge

• A member of the Command Assessment Team which surveyed and monitored the

command’s overall morale. Provided feedback and advice on programs to improve morale

Shore Intermediate Maintenance Activity (SIMA), Portsmouth, VA. July1993-August 1996

Financial Inventory Manager

• Served as Primary Purchasing agent for the Command in accordance with Supply

Department contracting requirements which included implementing standards and procedures

concerning bidding and contrasting sales figures, including projection budgeting

• Responsible to the customer service officer as the primary customer service agent for the

expedition of all outstanding order requests for various Departments

• Identified resource requirements and advised on budgetary constraints

USS Emory S. Land (AS-39) US Navy, January 1990-July 1993

Inventory Manager:

• Served as Inventory Manager of ship stock material. Processed receipts, conducted

inspections, stored, and packaged materials and cargo

• Prepared and maintained forms, records, correspondence, and reports. Supervised

individuals on the proper handling of materials and portable equipment

• Updated the correspondence and instructions of supply procedures. Also served as

Damage Control Petty Officer and Safety Petty Officer.

SECURITY CLEARANCE: Will activate upon request

REFERENCES AVAILABLE UPON REQUEST



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