Customer Service Manager
Resume:
Gail V. Battle
Virginia Beach, VA. 23453
**************@*****.***
________________________________________________________________________
OBJECTIVE:
To obtain a position as a Community Management Specialist and work as an advocate and coordinator of
programs directed at improving community and equal opportunity in the workforce. As a Community
Management Specialist, I will specialize in developing and coordinating programs for the social media,
planned review of support programs, review program guidance to the private sector and the government
PROFESSIONAL PROFILE:
Twenty years active duty with the United States Navy: Worked as the Command Assessment/Drug and
Alcohol Program Advisor, Equal Opportunity Advisor, and a the Victim Advocate. Made referrals for
service and family members. Addressed budgeting projections and made recommendations for command
readiness. Allocated, balanced, and distributed the budget projections for various programs. Currently
completing an internship at Fort Monroe Army Family Services Center.
EDUCATION/ TRAINING:
Bachelor of Science in Social Work to be awarded December 2010
Major: Social Work with emphasis on Community Development
GPA: 3:6
Norfolk State University, Norfolk, VA 2008-2010
Tidewater Community College, Virginia Beach, VA 2001-2002
Central Texas College, Killeen, TX 2000-2002
SPECIALIZED EDUCATION AND TRAINING:
Human behavior and the ecological system, 9 Semester hours and lecture
Generalist Practice, 6 Semester hours leading to Practicum
Techniques of Psychotherapy Counseling
Sexual Assault Victim Invention Representative Training (Navy)
Career Counselor and Lead Trainer
Licensed / Certification
U. S. Military Navy Schools/Training-Certification,
Drug and Alcohol Program Advisor February, 1999
Dr. Post Institute for Therapeutic Training, Chesapeake, VA. November, 2007
EXPERIENCE:
Directorate of Plans, Training, Mobilization and Security, Ft Monroe VA. May 2009 to present
Executive Administrative Assistant
• Responsible to the Director for recording, reporting and monitoring all administrative actions
• Prepare correspondence and reports for higher headquarters
• Coordinate training and education programs for the Directorate
Amphibious Group Construction Battalion, Little Creek, Norfolk, VA Sep 2000 -Sep 2002
Supply Supervisor
• Supervised and provided technical advice to Department Head on various supply disciplines.
• Provided technical training for the subordinate commands supply personnel
• Served as a Sexual Assault Victim Invention Representative for the Department
• Projected resource requirements and developed supporting budgets
• Managed operating budgets and fiscal requirements
USS Eisenhower (CVN-69) United State Navy, September 1996- August 2000
Drug and Alcohol Advisor/ Command Assessment Team
• Served as the Department Drug and Alcohol Program Advisor .
• Provided counseling for over 300 individuals annually on the consequences of drug and
alcohol abuse, made reports and recommendations for aftercare and discharge
• A member of the Command Assessment Team which surveyed and monitored the
command’s overall morale. Provided feedback and advice on programs to improve morale
Shore Intermediate Maintenance Activity (SIMA), Portsmouth, VA. July1993-August 1996
Financial Inventory Manager
• Served as Primary Purchasing agent for the Command in accordance with Supply
Department contracting requirements which included implementing standards and procedures
concerning bidding and contrasting sales figures, including projection budgeting
• Responsible to the customer service officer as the primary customer service agent for the
expedition of all outstanding order requests for various Departments
• Identified resource requirements and advised on budgetary constraints
USS Emory S. Land (AS-39) US Navy, January 1990-July 1993
Inventory Manager:
• Served as Inventory Manager of ship stock material. Processed receipts, conducted
inspections, stored, and packaged materials and cargo
• Prepared and maintained forms, records, correspondence, and reports. Supervised
individuals on the proper handling of materials and portable equipment
• Updated the correspondence and instructions of supply procedures. Also served as
Damage Control Petty Officer and Safety Petty Officer.
SECURITY CLEARANCE: Will activate upon request
REFERENCES AVAILABLE UPON REQUEST
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