High School Service Representative
Resume:
SProfessional Experience
kills, Hobbies & Interests
Activities
Education
Ericka Monnett
Oak Ridge, TN 37830 ********@***.***
Objective: To apply my creative thinking skills, passion for communication, and drive for success in an environment where I will
be challenged to grow and develop professionally.
University of Tennessee, Knoxville, TN May 2008
English Literature Major
GPA 3.32
GPA in major 3.75
Oak Ridge High School, Oak Ridge, TN May 2004
AP Diploma
The Goddard School, Knoxville Tn, April 2009 – Present
Pre- School Teacher
Trained all new employees
Worked in every classroom and helped other teachers to devise strategies for working with learning disabled children
Trusted by management to handle confidential information and help in hiring
Established positive relationships with parents to help provide a safe and fruitful learning environment
Vanderbilt Mortgage and Finance, Maryville, TN Aug 2008 - April 2009
Credit Service Representative
Audited internal records and procedures to ensure compliance with federal regulations and standards in the housing industry.
Efforts reduced loan error rate which ultimately reduced client liability and ensured operational integrity
Trained new contractors on auditing procedures by verbal instruction, skills assessment, and critical feedback. Efforts resulted
in increased productivity, expeditious project completion, and reduced costs for organization
Worked closely with potential home-owners to procure needed documentation for the purchase of a home
Devised and implemented a new department structure to reward accuracy and efficiency while simultaneously targeting weak
points in order to maximize profits.
Received most valuable team member award
Received 100% scores on all monitored phone conversations
Leitner Williams Dooley & Napolitan, PPLC Aug 2005 - Aug 2008
Runner
Trained new runners and developed cost-effective procedures that saved clients money and increased runner productivity
Created and implemented a runner manual, and taught new runners the new procedures
Issued and served subpoenas, and handled confidential records
Coordinated docket searches and filed pleadings with East TN courthouses
Communicated with Partners about ideas to make the office run more smoothly and aid in communication between the runners,
paralegals and attorneys
Awarded “Best-Speaker” in Business Communications
Taught English to at-risk freshman, devised lesson plans, and helped in coordinating mentoring programs
Helped run publicity and morale functions for winning Student Government Association candidates
Participated in the Susan G. Komen “Race For The Cure” event
Volunteered at a local hospital to study ethical standards
Served as a counselor for Camp Clubhouse, a local camp for children with Spina Bifida
Worked in church nursery with ages 2-4
Microsoft Word: 90 wpm, intermediate German
Human Relations, Literature, Travel, Running, Cooking, Working-out, Linguistics, Ethics, Politics, Fashion
*Writing-samples and references available upon request
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