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Project Manager Customer Service

Location:
Sonora, CA, 95370
Posted:
December 08, 2010

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Resume:

John R. Dickey

P.O.Box ****, Jamestown, CA *****

209-***-****

abh1hz@r.postjobfree.com

SUMMARY

A creative, experienced executive with a strong track record in business

and technology

leadership, mobile and web marketing, strategic planning, commercial

systems development,

technical and business infrastructures, new technologies, financial

management, procurement,

contract negotiation and staff recruiting/retention/development. Excellent

balance of technical,

business, and communication skills.

PROFESSIONAL EXPERIENCE

eKwipper, Inc., Sonora, CA 12/08 - Present

President and Co-Founder

As a new venture supported by Front Porch, the world's leading provider of

communications

solutions to ISP and telco businesses, eKwipper has developed the game

changing mobile technology to provide to consumers the most relevant,

timely and thus valued promotions on the part of brands and retailers in

the course of their shopping experience, literally at the point of

decision. Premier partners include AOL, News Corp., Retalix and major

brands such as Coca-Cola, Pepsi, ConAgra, Heinz, Campbell's Soup, Dean

Foods, Dreyers and many others.

. Mobile Marketing Association 2010 Awards Judge

. More information available at our marketing site www.ekwipper.com

SuperStore Industries, Lathrop, CA 1/02 - 12/08

Distribution and food manufacturing firm servicing more than 500 stores in

the Savemart and

Raley's chains which have about $8B in annual revenue.

Chief Information Officer

. Led SSI transition team assisting Savemart (one of SSI's partners) in

their supply chain

transition while integrating 130 new stores and two new distribution

facilities into their chains. Developed systems architectural plan to

support the supply chain for this $5B company.

. Led SSI transition to net cost business model.

. Redesigned and led implementation of new systems infrastructure

including multi-lingual

voice directed DC systems, process control manufacturing systems and

Business Intelligence tools.

. Designed and built state of the art vendor management systems for

procurement group.

Trend Micro, Inc., Cupertino, CA 2/01 - 1/02 (short tenure due to death in

family)

Trend Micro Incorporated is a global leader in network antivirus and

Internet content security

software and services. Approximately $1B in annual revenue.

Executive Director, Business Process and Product Development

. Created international organization of 120+ in seven countries for

development and

support of Trend Micro, Inc. products and internal systems. (US, Germany,

UK, Taiwan,

Japan, Philippines, China)

. Designed new corporate architectural roadmap and directed

implementation of CRM,

Order Management, Financial, HR, Product Registration, License Renewal,

Serialization

and Customer Service systems

. Led the development of WTC - the most widely syndicated global virus

tracking system

on the net. See http://us.trendmicro.com/us/trendwatch/

. Led the development and international roll-out of the company's

Premium Support

system that accounted for more than 30% of the US BU's revenue.

Basic Companies, Walnut Creek, CA 8/97 - 2/01

Nation's largest food ingredient manufacturer. Approximately $300M in

annual revenue.

Vice President and CIO (BVP)

. Led development of industry's standout Business to Business website

providing

excellent order management functionality; showcased at eFood 2000 and

Lotusphere conferences; highlighted in standard.com, also by IBM in

SmartPartner and several other trade news sources.

. Led implementation or replacement of 23 systems such as JD Edwards,

Prism, MRO,

MRPII, telecomm infrastructure, data warehouse, as well as creating

comprehensive

business continuity plans. Completed programs on time and under budget.

. Assisted VP of Operations in managing Logistics and Planning

departments

. Led Corporate Strategic Planning sessions with executive team

. Directed Data Center platform consolidation and architecture

simplification. Reduced

telecommunications costs by more than 40% while increasing system access

and

responsiveness.

Central Indiana Regional Health Center, Indianapolis, IN 3/94 - 8/97

Chief Information Officer

. Executive Project Manager and Technology Liaison to Methodist, St.

Vincent and Community hospitals in Indianapolis coordinating with

their CIOs and CMIOs.

. Together with Medical Director and COO, developed strategic plans.

. Created and implemented the industry's benchmark website.

. Implemented new ERP system for the center.

. Partnered with ERP vendor to provide IS service to other centers,

moving IS from a cost

center to a profit center for the company.

. Implemented state of the art call center system with predictive

dialing and CRM.

. Led design and implementation of new infrastructure linking 18

branches and four

customer labs throughout Midwest and southeast states.

Eli Lilly and Company, Indianapolis, IN 4/91 - 3/94

Sr. Manager, Corporate Applications Systems (reported to CIO)

. Formed and directed cross-functional teams that delivered integrated

global applications

and communications systems for 23,000 customers including scientific,

clinical,

manufacturing and administration areas.

. Co-directed complete re-engineering of the delivery of global IT

infrastructure services

resulting in >25% reduction of associated expenditures. This dealt with

telecommunications, multiple data centers and application systems.

. Negotiated the first global software licensing agreement with primary

vendor saving

foreign affiliates very significant amounts in software costs.

. Created a competitive intelligence and process improvement program,

sold it to the

Executive Management Team and integrated it into the management processes

corporate wide.

Center for Information and Communication Sciences, 8/89 - 4/91

Ball State University

Director, Applied Research Institute and Assistant Professor and Adjunct

CIO for Distance Learning and Teaching Applications

. Developed five graduate level courses on IS technology and management.

. Directed the applied research and instruction in five laboratories.

. Featured speaker for AT&T to about 600 senior university

administrators on the use of

information technology in academic environments which led in the short term

to more

than $10 million in new contracts. Frequent consultant to regional

businesses and

universities including Purdue, IU, University of Tennessee and University

of Colorado.

. Acquired donation of more than $3MM in networking hardware from 3Com

and other IT

firms.

. At Governor's request, co-chaired the Indiana Higher Education

Telecommunication

System

United States Air Force Communications Command 10/83 - 3/90 (including

terminal leave)

Chief, Networks Operational Test and Evaluation (staff of 70 - 80 engineers

and senior techs)

. Teams were decorated twice for emergency restoration of Air Force One

communications.

. Developed and initiated first OT&E of LANs, WANs, and secure

communications

systems.

. Decorated for a documented $40 million savings in telecommunications

costs.

EDUCATION

MS, BS - Electrical Engineering, Auburn University 1986, 1985

BS - Business and Communications, Southern Oregon University 1983

BA - Humanities, Southern Oregon University 1983

Honors: Phi Kappa Phi (Phi Beta Kappa), also admitted to honoraria in

engineering, electrical

engineering, mathematics and physics

Business Strengths:

Team-building, Strategic Planning, e-Business/e-Commerce, Business

Process/Systems Analysis, Applications Development, Data Center Operations,

Personnel Recruiting and Management, Project Management, Organizational

Leadership, Six Sigma training ISO 9000, Financial Planning

Technical Skills:

Mobile technologies, commercial website design and implementation (.Net,

Ruby, Java), Intranet design and implementation, ERP and CRM systems,

Oracle, J.D. Edwards, PeopleSoft, Navision, Platinum, Prism,

Telephony/Telecommunications Systems, Network Design and Implementation

Patents: US Pat. 4936957 Thin film oxide dielectric structure and method

US Pat. 5141603 Capacitor method for improved oxide dielectric

Foreign Languages:

Conversational French and Spanish

Security Clearance: TS/SCI inactive



Contact this candidate