Project Manager Customer Service
Resume:
John R. Dickey
P.O.Box ****, Jamestown, CA *****
************@*****.***
SUMMARY
A creative, experienced executive with a strong track record in business
and technology
leadership, mobile and web marketing, strategic planning, commercial
systems development,
technical and business infrastructures, new technologies, financial
management, procurement,
contract negotiation and staff recruiting/retention/development. Excellent
balance of technical,
business, and communication skills.
PROFESSIONAL EXPERIENCE
eKwipper, Inc., Sonora, CA 12/08 - Present
President and Co-Founder
As a new venture supported by Front Porch, the world's leading provider of
communications
solutions to ISP and telco businesses, eKwipper has developed the game
changing mobile technology to provide to consumers the most relevant,
timely and thus valued promotions on the part of brands and retailers in
the course of their shopping experience, literally at the point of
decision. Premier partners include AOL, News Corp., Retalix and major
brands such as Coca-Cola, Pepsi, ConAgra, Heinz, Campbell's Soup, Dean
Foods, Dreyers and many others.
. Mobile Marketing Association 2010 Awards Judge
. More information available at our marketing site www.ekwipper.com
SuperStore Industries, Lathrop, CA 1/02 - 12/08
Distribution and food manufacturing firm servicing more than 500 stores in
the Savemart and
Raley's chains which have about $8B in annual revenue.
Chief Information Officer
. Led SSI transition team assisting Savemart (one of SSI's partners) in
their supply chain
transition while integrating 130 new stores and two new distribution
facilities into their chains. Developed systems architectural plan to
support the supply chain for this $5B company.
. Led SSI transition to net cost business model.
. Redesigned and led implementation of new systems infrastructure
including multi-lingual
voice directed DC systems, process control manufacturing systems and
Business Intelligence tools.
. Designed and built state of the art vendor management systems for
procurement group.
Trend Micro, Inc., Cupertino, CA 2/01 - 1/02 (short tenure due to death in
family)
Trend Micro Incorporated is a global leader in network antivirus and
Internet content security
software and services. Approximately $1B in annual revenue.
Executive Director, Business Process and Product Development
. Created international organization of 120+ in seven countries for
development and
support of Trend Micro, Inc. products and internal systems. (US, Germany,
UK, Taiwan,
Japan, Philippines, China)
. Designed new corporate architectural roadmap and directed
implementation of CRM,
Order Management, Financial, HR, Product Registration, License Renewal,
Serialization
and Customer Service systems
. Led the development of WTC - the most widely syndicated global virus
tracking system
on the net. See http://us.trendmicro.com/us/trendwatch/
. Led the development and international roll-out of the company's
Premium Support
system that accounted for more than 30% of the US BU's revenue.
Basic Companies, Walnut Creek, CA 8/97 - 2/01
Nation's largest food ingredient manufacturer. Approximately $300M in
annual revenue.
Vice President and CIO (BVP)
. Led development of industry's standout Business to Business website
providing
excellent order management functionality; showcased at eFood 2000 and
Lotusphere conferences; highlighted in standard.com, also by IBM in
SmartPartner and several other trade news sources.
. Led implementation or replacement of 23 systems such as JD Edwards,
Prism, MRO,
MRPII, telecomm infrastructure, data warehouse, as well as creating
comprehensive
business continuity plans. Completed programs on time and under budget.
. Assisted VP of Operations in managing Logistics and Planning
departments
. Led Corporate Strategic Planning sessions with executive team
. Directed Data Center platform consolidation and architecture
simplification. Reduced
telecommunications costs by more than 40% while increasing system access
and
responsiveness.
Central Indiana Regional Health Center, Indianapolis, IN 3/94 - 8/97
Chief Information Officer
. Executive Project Manager and Technology Liaison to Methodist, St.
Vincent and Community hospitals in Indianapolis coordinating with
their CIOs and CMIOs.
. Together with Medical Director and COO, developed strategic plans.
. Created and implemented the industry's benchmark website.
. Implemented new ERP system for the center.
. Partnered with ERP vendor to provide IS service to other centers,
moving IS from a cost
center to a profit center for the company.
. Implemented state of the art call center system with predictive
dialing and CRM.
. Led design and implementation of new infrastructure linking 18
branches and four
customer labs throughout Midwest and southeast states.
Eli Lilly and Company, Indianapolis, IN 4/91 - 3/94
Sr. Manager, Corporate Applications Systems (reported to CIO)
. Formed and directed cross-functional teams that delivered integrated
global applications
and communications systems for 23,000 customers including scientific,
clinical,
manufacturing and administration areas.
. Co-directed complete re-engineering of the delivery of global IT
infrastructure services
resulting in >25% reduction of associated expenditures. This dealt with
telecommunications, multiple data centers and application systems.
. Negotiated the first global software licensing agreement with primary
vendor saving
foreign affiliates very significant amounts in software costs.
. Created a competitive intelligence and process improvement program,
sold it to the
Executive Management Team and integrated it into the management processes
corporate wide.
Center for Information and Communication Sciences, 8/89 - 4/91
Ball State University
Director, Applied Research Institute and Assistant Professor and Adjunct
CIO for Distance Learning and Teaching Applications
. Developed five graduate level courses on IS technology and management.
. Directed the applied research and instruction in five laboratories.
. Featured speaker for AT&T to about 600 senior university
administrators on the use of
information technology in academic environments which led in the short term
to more
than $10 million in new contracts. Frequent consultant to regional
businesses and
universities including Purdue, IU, University of Tennessee and University
of Colorado.
. Acquired donation of more than $3MM in networking hardware from 3Com
and other IT
firms.
. At Governor's request, co-chaired the Indiana Higher Education
Telecommunication
System
United States Air Force Communications Command 10/83 - 3/90 (including
terminal leave)
Chief, Networks Operational Test and Evaluation (staff of 70 - 80 engineers
and senior techs)
. Teams were decorated twice for emergency restoration of Air Force One
communications.
. Developed and initiated first OT&E of LANs, WANs, and secure
communications
systems.
. Decorated for a documented $40 million savings in telecommunications
costs.
EDUCATION
MS, BS - Electrical Engineering, Auburn University 1986, 1985
BS - Business and Communications, Southern Oregon University 1983
BA - Humanities, Southern Oregon University 1983
Honors: Phi Kappa Phi (Phi Beta Kappa), also admitted to honoraria in
engineering, electrical
engineering, mathematics and physics
Business Strengths:
Team-building, Strategic Planning, e-Business/e-Commerce, Business
Process/Systems Analysis, Applications Development, Data Center Operations,
Personnel Recruiting and Management, Project Management, Organizational
Leadership, Six Sigma training ISO 9000, Financial Planning
Technical Skills:
Mobile technologies, commercial website design and implementation (.Net,
Ruby, Java), Intranet design and implementation, ERP and CRM systems,
Oracle, J.D. Edwards, PeopleSoft, Navision, Platinum, Prism,
Telephony/Telecommunications Systems, Network Design and Implementation
Patents: US Pat. 4936957 Thin film oxide dielectric structure and method
US Pat. 5141603 Capacitor method for improved oxide dielectric
Foreign Languages:
Conversational French and Spanish
Security Clearance: TS/SCI inactive
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