Customer Service Sales

Julie Silva

***** ******** ****

Commerce City, Co. 80022

Cell 720-***-****

Alternative 720-***-****

**************@*****.***

Career Profile: Collections Representative, Clerical

Summary of Qualifications

. 4+ years in accounts Payable/Receivable

. 10+ years in Customer Service

. Proficient Microsoft Word, Pinpoint, Power point, Peachtree and

Outlook

Professional Work Experience

Sales Farmers Market 2008 to 2009

Homestead Natural Beef Erie, Co.

. Answered multi-line phone system.

. Marketed products via phone solicitation.

. Responsible for inventory control.

. Handled over $2,000 daily in cash deposits

Collector 2007 to 2008

National Account Adjusters & Denver, Co.

James Stanley Law Firm

. Arranged debt repayment based on customers financial situations.

. Located and notified customers of delinquent accounts by mail and/or

phone.

. Monitored overdue accounts, using computers and a variety of automated

systems.

. Traced delinquent customers to new addresses.

Assistant Office Manger 2005 to 2006

H2O Industries Henderson, Co.

. Prepared and reviewed operational reports to ensure accuracy and

efficiency.

. Planed, administered and controlled budgets for contracts, equipment

and supplies.

. Monitored the facility and kept well-maintained areas.

Dialer Collector 2004 to 2005

Professional Finance Company Greeley, Co.

. Advised customers of necessary actions and strategies for debt

repayment.

. Recorded information about financial status of customers and of

collection efforts.

. Persuaded customers to pay amounts due on accounts.

Education

. General Equivalency Diploma - Aims Community College - 2010

. Federal Debt Collection Practices Act Training - Professional Finance

Company - 2005

. Collection Techniques Training - Professional Finance Company - 2005

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