Customer Service Sales
Resume:
Nicole Miller
****************@*****.***
SUMMARY:
Over ten years of experience in sales and customer service. Responsibilities include processing orders, merchandising
and management, as well as over 5 years of experience in fast pace design environment. Key strengths include:
• Customer Relations Forecasting Sales
• Multitasking Working with Budgets
• Organizational Skills Product Coordination
• Project Management Space Planning
Software: Excel, 20/20, AutoCAD, Word, Outlook, PowerPoint
Professional Experience:
EXPO DESIGN CENTER, Roseville CA
2004-2009
Project Designer (2005-2009)
Sales, Kitchen and Bath design, Drapery design, Project Management
• Successfully designed and managed 10-15 projects in various stages at one time.
• Exceeded sales goal by 105% - 124% all four years in the design room.
• Acknowledged by management, contractors and peers for follow up time and project management to be
a model for others to follow.
• Established positive relationships with clients which resulted in repeat business and referrals for new
projects.
• Kept a clean and organized office, making sure to keep up with the clerical side of the job including
making copies of client binders, proposals and contracts, filing and data entry.
Décor Showroom/Kitchen Showroom, Visual Merchandiser
Customer Service and Processing orders. Educating customers on products dealing with window treatments
and kitchen materials such as cabinets, countertops, backsplash materials and plumbing. Built and maintained
visually pleasing displays throughout the store.
• Ability to meet sales goals and strengthening product knowledge by attending product seminars and
establishing relationships with vendors.
• Received Associate Excellence awards for good customer service which resulted in repeat business.
• Assumed responsibility of Merchandising Manager in her two month absence.
• Checked stock counts and ordered product to maintain store appearance and customer demand.
HALLMARK CREATIONS, Folsom CA
1999-2003
Assistant Manager
Assumed all management responsibilities i.e. scheduling, ordering, forecasting store sales, training, merchandising,
conducting interviews.
• Successfully managed a staff ranging from 10-15 employees
• Opened a new store and helped to make it a million dollar store in the first year.
• Held training meetings at several Hallmark stores on Visual Merchandising and Customer Service skills.
• Performed all office duties i.e. sales reports, employee paperwork, filing, ordering merchandise and reporting to
the District Manager.
TIM LOGAN CONSTRUCTION
1997-1999
Administrative Assistant
Answered phones, filing, copied and compiled blueprints and proposals, faxed documents, data entry.
• Maintained a positive and energetic attitude at all times.
• Was available to assist with anything that was needed to aide in projects my boss was working on including
helping with bids.
• Was an efficient and fast worker who was eager to learn anything I didn’t know to create a smoother process for
the company.
EDUCATION
American River College, Sacramento CA
• Associates in Arts, Interior Design
• Level I Certificate, Merchandising
• Level II Certificate, Design Assistant
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