Customer Service Technician

Dawn S. Lewis

**** ******** **** ***-

***-**** (cell)

Windsor Mill, Maryland 21244

*********@*****.***

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Objective: To be part of an organization, which focuses on excellence,

offering a challenging work environment that will utilize and enhance my

education, and work history to make a significant contribution within your

organization.

Highlights of Qualifications

. Ten years of Pharmacy Technician experience

. Proficient in interpreting prescriptions

. Knowledgeable in prime vendor ordering for pharmacy supply/ DMLSS

System

. Experienced in identifying and solving written prescription errors

. Excellent management, customer service skills, and effective in

communicating with others

. Nationally Certified Pharmacy Technician

. 4 years of experience in maintaining and operating ScriptPro 2000

Relevant Experience

Technical Skills

. Processed and dispensed written scripts and refill requests

. Supplied and monitored robotic script machines that dispensed and

labeled processed prescriptions

. Prepared and dispensed IV's, Total Parenteral Nutrition (TPN), and

other sterile products from inpatient pharmacy

. Maintained over 200+ patient profiles

. Processed and organized daily pharmacy reports

Supply/Inventory

. Ordered stocked medications, chemicals, and supplies, and compiled

inventory data onto spreadsheets

. Performed daily/monthly inventory of 30+ narcotics and controlled

substances in main vault, resulting in a 99% accuracy rate.

. Conducted monthly expiration date checks for main/refill pharmacy

and 14 individual clinics

. Received and stocked incoming supplies, verified invoices, and

maintained pharmacy stock needs

Clerical

. Assisted patients by answering simple questions, locating drug

information and referring them to pharmacist for other concerns

. Answered telephones, responding to doctors questions and request

. Organized and filed filled prescriptions and refills

. Catalogued pharmacy files and records and submitted required

pharmacy reports

. Revised and organized pharmacy Standing Operating Procedures

. Received and processed Special Order Medication for patients.

Supervision

. Supervisor of refill pharmacy, responsible for the maintenance and

readiness of equipment/supplies in excess of $500,000

. Supervised a group of 15 people as frontline supervisor of main

pharmacy in daily operations, and maintenance

. Trained new employees on pharmacy Standing Operating Procedures and

regulations

Employment History

Pharmacy Technician Pharmacy Supply Technician

U.S Army 2000 - Present U.S Army 2005 - 2007

Education

Anne Arundel Community College, Bowie State University,

Glen Burnie, MD Bowie, MD

Bachelor of Science in Forensic Science Bachelor of Science in

Physical Therapy

January 2008 to present Completed 30 semester

hours

Amedd Center and School Richmond Community High

Pharmacy Technician Program Richmond, VA

Graduated: December 2000 Graduated: 1997

Personal Strengths

. Committed and Focused on assigned tasks and completing them in a

timely matter

. Reliable, detailed-oriented team player

. Able to perform multiple tasks completely and accurately

. High work ethics

. Highly motivated to solve problems and find reasonable solutions

**References Available Upon Request**

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