Customer Service Assistant
Resume:
Simone McKenzie
E-MAIL: ***************@*****.***
EDUCATION
Bachelor of Arts in Journalism and Mass Media, Modern Dance, Rutgers
University (New Brunswick, NJ)
Candidate for Master of Arts in International Relations and Diplomacy,
Schiller International University (Paris, France)
SKILLS
. Effective written communication skills . Detail-oriented
. Proficient in Microsoft Office . Some French language skills
. Ability to juggle multiple priorities efficiently within deadline .Typing
60 WPM
. Strong writing, editing, proofreading, interviewing and reporting, news
writing,
technical writing, copywriting, copyediting, social media skills
. Blog maintenance and update . New market research . Ability to work with
cross-
functional teams (marketing, art designers, developers, etc.) to execute
project
EXPERIENCE
HNH Fitness, Front Desk Attendant December 2009 - Present
. Handled member check-in process, point of sale transactions, incoming
calls and
customer service . Reconciled end of day cash drawer and responded to
membership inquiries . Provided tour of facility to increase membership
sales
Writer's Relief, Client Submission Strategist July 2006 - June 2010
. Worked with clients and analyzed their work to target to literary
journals and literary agents . Coordinated and tracked new clients' work
. Followed up and obtained outstanding materials to ensure accuracy and
completion of work within deadline
. Informed clients of copyright information
. Proofread and edited manuscripts, query letters and online newsletters
for punctuation, grammar and consistency . Researched new markets
Freelance Editor, 2001 - 2006
. Covered events, conducted interviews and wrote articles for local
newspaper
. Wrote advertising and catalog text for ELLE licensed products for British
market published in ELLE UK
. Freelance articles and interviews; Fact Checker for 2004 Paris shopping
guide (Fairchild and Gallagher Publishers)
ELLE.com, Online Fashion Editor November 1999 - March 2001
Internet site for American Elle magazine (when site was based in Paris)
. Wrote and edited original content for online publication . Adapted and
repackaged magazine material for interactive online readers . Selected
images to illustrate articles
. Researched, interviewed and wrote articles used in partnership with
CNN.com
. Worked with freelancers, in-house staff and New York Editors to
coordinate the production of articles
. Covered Ready-to-Wear and Haute Couture fashion shows (Versace, Yves
Saint Laurent, Herm s, etc.)
. Contacted press agencies and designer houses for feature stories, product
launches and photos
FASHIONLIVE.com, Editorial Assistant, online fashion magazine based in
Paris, Fall 1998 - Spring 1999
. Wrote news and feature articles on designers, galleries, boutiques and
events in Paris
. Covered Ready-to-Wear and Haute Couture fashion shows for online
publication
. Researched and wrote profiles on designers
Lawrence Jordan Literary Agency, Assistant to Literary Agent Summer 1997,
Summer 1998 (New York City)
. Assisted in processing manuscript submissions; Copyedited before print
galley proofs
. Acquired permission clearance of copyrighted material
. Coordinated press releases and correspondence with authors and publishing
houses
Black Star, Photo Researcher, Photo Agency, January 1996 - January 1997
(New York City)
. Edited and sold images for use in magazines, textbooks, advertising
agencies, films, etc.
. Corresponded with photographers in locating images to match client's
visual concept
. Liaison between foreign photo agencies and client
Volvo Cars of North America, Technical Writer July 1995 - January 1996 (New
Jersey)
. Created technical manual on accessing computer software for Volvo field
engineers
. Coordinated all market technical information for the Volvo 900 car line
. Developed and edited service information from Sweden and adapted text for
North American market
. Wrote Technical Dealer Communication Grams (TECH DCS) and tech journals
to
communicate product information to dealers, field engineers and technical
specialists
Rutgers Magazine, Editorial Assistant Summer 1994 (New Jersey)
. Edited articles for magazine, photo assistant to magazine staff
photographer
. Assisted editor and art director in design, photo lay-out and text of
magazine using QuarkXPress
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