Customer Service Sales
Resume:
Aaron D. McQueen
Apartment 304
Tampa, Florida 33647
*********@*****.***
. Twelve years of account management and sales experience in various
industries
. Goal-oriented team player with extensive experience optimizing customer
sales, service and operations
. Proven ability to acquire new business, while maintaining and expanding
services of current client base
. Outstanding performance in sales quota achievement with multiple
products, services, and markets
EDUCATION
Ohio Dominican University, Columbus, Ohio - Bachelor of Arts in Business
Administration - 1996
PROFESSIONAL EXPERIENCE
AVAYA - Brandon, Florida July 2009 - April 2010
Services Account Manager
. Worked directly with client or partnered with Avaya account managers and
approved Business Partners to attain revenue objectives by providing
solutions and business consultation
. Drove product growth and secured renewal and net new services contracts
business
. Lead and assisted with the identification of customer business needs and
proposing Avaya telephony products and services to meet those needs
. On track to meet and exceed company quota of more than 21 million dollars
yearly
AT&T- Orlando, Florida May 2006 - March 2009
Account Executive
. Facilitated sales by identifying areas to maximize business efficiency,
productivity and profit through the use of AT&T services
. Custom-designed telecommunications and data solutions to reach and exceed
customer expectations
. Provided a high level customer service and satisfaction in a effort to
sustain renewed sales opportunities
. Consistently met and exceeded a quota goal that averages $7500 per month
BROADBAND NATIONAL - Orlando, Florida June 2005- January 2006
Account Executive
. Evaluated small to large business customers networks and means of data
transmission
. Consulted business accounts on a wide spectrum of broadband services
include DSL, Wireless Internet, VoIP, bundled voice and data products, and
leased-line services.
. Achieved sales quotas through rapport building and funnel management
MCQUEEN VENTURES - Tampa, Florida November 2003- February 2005
Chief Executive Officer
. Researched and purchased undervalued real-estate property for the purpose
of resale, rehabilitation and /or rental
. Negotiated terms of sales and purchasing contracts with the expectation
of maximizing profit margin
. Organized and oversaw the renovation of procured properties as needed
VERIZON - Tampa, Florida February 2000 - November 2003
Account Executive ISP Markets, Enterprise Solutions Group
June 2003 - November 2003
. Effectively managed and consulted a large group of Internet Service
Providers and Business accounts in an effort to maximize their data
transmission networks, utilizing products such: ATM, SONET, Frame Relay,
T1 and ISDN
. Sold customers on the advantages and benefits of using Verizon data
transmission lines and mediums, in order to reach and exceed quota
requirements
. Provided a high level customer service and satisfaction in a effort
sustain renewed sales opportunities
. Grew a multi-million dollar portfolio of data clients at a rate that
would have met the goal of two million dollars revenue growth for the year
Sales Consultant, Online Internet
February 2000 - June 2003
. Generated new business and maximized sales for existing base by
consulting with customers on the benefits of utilizing digital subscriber
lines in lieu of other means of data transmission
. Created networking solutions to meet customers' data transmission needs
. Effectively provided customer service and satisfactory resolution to
escalated customer based complaints
. Consistent high performer ranking in the top ten percentile based on unit
quotas of 150 or more units per month
ATLANTIC LUCENT TECHNOLOGIES - Brandon, Florida October 1999- February
2000
Account Executive
. Secured sales by identifying areas to maximize business efficiency,
productivity and profit through the use of Lucent equipment
. Successfully obtained leads by utilizing cold calling and networking
strategies
. Custom-designed phone systems for business accounts to reach and exceed
customer expectations
. Established residual sales opportunities by building rapport and
providing a high-level of customer satisfaction
. Surpassed quota goals of $26000 per month
TECHNICAL SKILLS
Cisco Certified Network Associate- Expired. Adept in Windows XP
Professional, Windows 2000 Advanced Server, Windows 2000 Professional,
Windows 98, Windows 95, Microsoft Word, Microsoft PowerPoint, Microsoft
Excel, WebEx, Lotus Notes, and Salesforce.com.
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