Customer Service Manager

TUWAMBAE GIAVONNI HOOD

**** **** **** **** **, APT 314 *************@*****.***

Washington, DC 20020 # 202-***-****

Self motivated individual with extensive background with property maintenance and renovations. Business

oriented and possess outstanding leadership and presentation.

Certifications

Certificate in Fair Housing,

Skills

Ability to troubleshoot and take corrective action on projects

Skilled in prevention maintenance activities, including inspections and contractor supervision

Customer service MRI

OSHA guidelines

Knowledge of Tax Credit Properties and government funded leasing programs

EMPLOYMENT

Marbury Plaza, LLC, Washington, DC

Lead Maintenance Technician 2001 2009

Perform preventative maintenance in plumbing, A/C units, and snaking. Diagnosed and

corrected problems accurately and promptly; interacted with the property manager,

maintenance manager, equipment vendors, and maintenance contractors. Inspected units

for complaints, damages, and housekeeping. Read and interpret blueprints and

schematics.

New Image Painting Oxon Hill, MD 1998 2001

Owner

Southern Management Landover, MD 1992 1998

Ground Supervisor

Ensure the safe and appropriate application of chemicals to enhance the quality of the

client’s landscape. Experience working with chemicals, pesticides and fertilizers; and have

complete knowledge of chemical application equipment, including calibration. Ability to

read and understand Material Safety Data Sheets and manufacturers instructions for

chemicals.

EDUCATION

Woodland Job Corp Center 1988 1990

Received certification in painting, plastering, and cement masonry

Potomac High School, Oxon Hill, MD Graduated 1990

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