Engineer Management

H ERM I N M INOTTA

***** ******* **** • Laguna Hi lls, California 92653

HOME 949-***-**** • business 949-***-**** • E-mail h *******@*****.***

SUMMARY AND Objective

Experienced Presales Consultant with over 12 years of cumulative technology

and people experience. Last 10 years were in Enterprise Content Management,

focusing on the management of business documents across all functional areas of a

company in different verticals, many as part of a complementary solution to core

and leading applications, ERP, CRM, and SharePoint.

Persistent in getting the required results in challenging and competitive

situations and making necessary adjustments along the way.

Command a wide spectrum of experience and know how in the lifecycle of

business documents, analytics, and how it touches process, people, and intelligent

i nformation.

Communicating effectively how technology can resolve business problems

resulting in long-lasting relationships.

Seeking an exciting, challenging and growing Presales Consultant position

w ith a premier provider of business process management and customer

relationship solutions.

P rofessional experience

4/07-Present EMC Corporation Hopkinton, Massachusetts

Senior Systems Engineer

Mastered an understanding of the Documentum platform and its architecture.

Focused and specialized on t ransactional content management or now referred to as

“case management”. The opportunities worked on were primarily in the private

sector, i.e. financial services, life sciences, and healthcare, but included horizontal

applications like employment management.

Member of specialization groups within the Systems Engineer community, i.e.

p latform, knowledge worker, and xCP (xCelerated Composition Platform).

Participated in coordinating efforts with partners and professional services to

ensure a smooth t ransition and an overall good understanding of the customer’s

requirements. Worked on RFPs, RFIs that made sense to pursue and win.

Participated in proof of concepts, documented current and proposed solutions.

Understanding and positioning desktop application integration, i.e. MS SharePoint

for work in progress collaboration and Documentum or EMC for retention and

compliance purposes.

Communicated with product management and product marketing offering

suggestions and recommendations relevant to the field.

Earned the Red Glove Award in October of 2008 and successfully became an EMC

P roven Professional in January of 2010.

9/06-3/07 Quadrant Software Mansfield, Massachusetts

Solutions Consultant

Contributed in closing PPM (Paperless Process Management) opportunities by

analyzing the customers’ current process and mapping them to recommended

solutions. The recommended solutions involved the capture, indexing, archiving,

workflow, distribution, and retrieval of customer business documents from leading

applications, i.e. JD Edwards and Lawson.

7/00-8/06 Open Text Corporation I rvine, California

Solutions Consultant

Contributed greatly on a 3 million dollar deal for the 2 nd l argest cement company in

t he world in quarter one and two, fiscal year 2006.

Reached quota 4 out of the last 5 quarters spanning the fiscal years of 2004 and

2005, where the quota per account executive was about 600-700K per quarter.

Reached an 80% average of quota for sales made in 2001 through 2003, where

quota for each account executive was between 1.8 and 2.2 million annually.

Subject matter expert in production document management and business process

management applications.

Domain expertise in Enterprise Scan which is an in-house capture module and

i ntegrates with leading applications, including Livelink Enterprise Server.

Good understanding on the positioning of records management and email

management solutions. Supported an integrated document report capture

management system with bidirectional connectivity to ERP environments, such as

SAP, PeopleSoft, and Lawson.

Demonstrations given onsite and through Web conferencing software. Answered

RFI/RFP/RFQ technical questions.

Gathered specifications assisting the creation of statement of work documents for

i mplementations.

Built Visio diagrams describing the document management solution in relation to

i nfrastructure. Communicated effectively with inside sales and outside sales

representatives.

Responsible in providing end-user input to product management. Contributed

document management data sheets, SPIN sheets on customers of different verticals,

and Solution Selling technique knowledge.

1/00-6/00 Information Management Research Englewood,

Colorado

Sales Engineer

Supported document management products, such as the Alchemy product Data

G rabber west of the U.S., Canada, and Latin America regions in a pre-sale capacity.

P resented knowledge seminars in PowerPoint and assisted in project analysis on

d irect sale opportunities.

2/97-12/99 Kofax Image Products I rvine, California

International Sales Engineer

Reached 118% of plan in fiscal year 1998.

Supported sale and deployment of document capture products in a technical

capacity for Latin America and Pacific Rim regions. Developed and maintained

relationships with distributors and resellers. Demonstrated, presented, and gave

t raining. Sales quota consisted of hardware and software products.

10/94-12/96 Santa Margarita Water District Las Flores, California

Management Information Systems Manager

Managed and evaluated software and hardware. Administered an AS/400 and

NetWare 4.1 LAN. Setup TCP/IP host and workstations. Supported a financial

system that included payroll and utility billing.

3/93-10/94 Anaheim City School District Anaheim, California

System Operator and PC Support Technician

Maintained an AS/400 and peripheral devices. Supported and trained financial

and student applications. Handled all PC applications.

3/92-3/93 Macro Educational Systems Laguna Hills, California

Technical Support Engineer

Trained and supported administrative programs on the AS/400 and DOS.

P rovided level-two support on grade reporting and attendance scanning

applications.

6/90-3/92 SCS/Compute Costa Mesa, California

Technical Writer and Support Specialist

Designed/Edited state and federal tax manuals. Compiled entry sheets and

forms. Maintained software/hardware on PC and Macintosh computers.

E ducation

1985 - 1990 California State University, Fullerton Fullerton,

California

B.S./Computer Science

Dean’s List, Fall of 1989

Bilingual (English and Spanish)

technical skills

Enterprise Content Management: Documentum, Livelink, IXOS, VIP

H ardware: IBM AS/400 and S/36, PC, Macintosh, HP 9000

Operating Systems: Windows 7 and all previous, OS/400, HP-UX

Programming Languages: VB, Pascal, CL, COBOL

Word Processors: MS Word, WordPerfect

Spreadsheets: MS Excel, Lotus Notes

Databases: MS Access, MS SQL, Oracle, Paradox

Communication Protocols: HTTP, FTP, SMTP

Browsers: IE, Firefox, Safari, Google Chrome

references upon request

Contact this candidate