Customer Service Real Estate
Resume:
JASON PUGA
**** ********* ** - ***** *****, CA 95050
*******@*****.***
SUMMARY
Over 9 years providing Clerical, Administrative and Customer Support in
local business environments. Excellent organizational and administration
skills, with experience in dealing with customers and high level workloads
within strict deadlines. Fluent in Spanish.
Computer skills include:
> NATIONAL CAREER READINESS CERTIFICATE
> MS Word
> MS Excel
> MS PowerPoint
> MS Access
> MS Outlook/E-mail
> QuickBooks
> Windows XP/Vista
> Adobe Photoshop
> Internet Explorer
> Apple Mac
> Mozilla Firefox
> Safari
PROFESSIONAL EXPERIENCE:
VETERANS AFFAIRS (contracted through Skyline Ltd.) Palo Alto, CA
2009-2010
Logistics Specialist
Applied statistical analysis and parametric analysis techniques.
Investigated logistical factors of system supportability and produced
Logistical Support Analysis. Responsibilities: Performed system-level
logistics support analyses. Recommend to program/project management the
support requirements quantities and scheduling for support items for a
system throughout its life cycle. Oversee and/or conduct trade-off studies.
in arriving at support element recommendations. Lead investigations of
packaging, handling, storage, and shipping system alternatives, and of
system installation scenarios. Gathered data from current and historical
program archives to be manipulated in analyses. Prepared analysis results
for management review and evaluation.
WORLD SAVINGS/WACHOVIA San Jose, CA
2006-2008
Dept Admin/Processor
Answered phone calls and handled difficult or non-routine inquiries from
internal/external customers. Compiled and analyzed data from various
sources, researched inconsistencies, and prepared standard reports, graphs,
and tables. Assisted management with daily and/or monthly functions, as
needed. Performed accounting functions as requested, trained and mentored
new employees also experience in loan processing, stage 1.
RELIANCE BAY FUNDING San Jose, CA
2005-2006
Admin/Receptionist
Worked for a Mortgage Broker duties were to direct incoming phone calls to
correct loan officers/managers, greet customers in the lobby, complete
tasks on the computer and do errands for the broker himself.
JASON PUGA 408-***-**** *******@*****.***
APPLEONE (contract position) Santa Clara, CA
2004-2005
Corporate Receptionist
Worked part-time at a large vacation wholesaler based in south San Jose
through temp agency.
Directed incoming phone calls to correct departments (Reservations,
Customer Service, etc.)
Greeted customers in the lobby, multitask on the computer and do errands
for the HR.
SUMMIT REALTY Milpitas, CA
2003-2004 Real Estate Assistant/Loan
Processor
Started up loans, inputted information on the computer, sent out
verifications, ordered credit reports and appraisals and followed up on
verifications.
GUARDSMARK INC Los Altos, CA
2001-2003 Security Admin/Receptionist
El Camino Hospital: Administration window, logging in visitors in the ER,
doing dispatch and foot patrols of the facility including patient
restraint.
Tibco: a software company based in Palo Alto, CA position involved
answering heavy incoming calls and transferring them to desired locations
using the LDAP systems, office administration and greeting and signing-in
customers in the lobby area.
SPECTRUM PERSONNEL INC (contract position) Campbell, CA
2000-2001 Leasing Consultant
Part time leasing consultant for apartment communities. Responsible for
Cash handling, credit checks, leasing available units, sales, tenant
relations, work orders, heavy phones, market surveys, and touring.
BARTON SECURITY Santa Clara, CA
1999-2000 Control Center Operator/Administrative
Support
Administrative tasks were monitoring of the safety, fire and medical
emergency systems located in control CCTV system also answering calls,
badging, client interaction and general typing of important information on
the computer using Microsoft Office and other systems.
EDUCATION:
NATIONAL READINESS CERTIFICATE
https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=17740116&cert
Id=27M0CVGM24GP
Real Estate Principles Diploma, De Anza College, Cupertino, CA
Computerized Business Systems Diploma, Computer Learning Center, San Jose,
CA
General Education Studies in Liberal Arts De Anza College, Cupertino, CA
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