Customer Service Sales Specialist Home .Net Electrical

Ed Robinson

Customer Service Specialist

*************@*********.***

c214-683-7072

Frisco, TX 75035

Customer Service Specialist with expertise in serving customers and driving

sales in English and Spanish in a variety of retail, non-profit and

educational environments.

COMMUNICATION SKILLS

Communicated with customers through the use of restatement and good

attending skills in Home Depot, Lewisville ISD and Kohl's.

Communicated clearly by providing step-by-step instructions in Home

Depot, Lewisville ISD and Kohl's.

Documented cash reserves by accurately counting down cash registers

accurately at Kohl's.

SALES/CUSTOMER SERVICE SKILLS

Resolved customer complaints and concerns by using restatement at Home

Depot, Lewisville ISD and Kohl's.

Demonstrated tact and diplomatic communication style by us customers by

"leading with empathy" and by using good attending skills at Home Depot,

Lewisville ISD and Kohl's.

Participated in targeted sales programs and earned email/credit

incentives.

Handled difficult questions and angry/anxious customers while maintaining

a professional demeanor at Kohl's.

Sold the project, not just the product at Home Depot.

TEACHING/RECORD MAINTENANCE SKILLS

Generated product lists at Wilson Dental Specialties.

Completed inventory lists at Wilson Dental Specialties.

Updated and maintained student records in a timely manner at Lewisville

ISD.

Demonstrated adaptability to unforeseen situations in a fast pace

environment by prioritizing and delegating tasks at Lewisville ISD.

Demonstrated a service mentality by completing continuing education and

CPR/First Aid workshops.

Documented long-term attendance and academic information accurately at

Lewisville ISD.

Generated detailed lesson plans weekly in compliance with state and

district requirements at Lewisville ISD.

Ed Robinson

Customer Service Specialist

*************@*********.***

c214-683-7072

Frisco, TX 75035

RELEVANT WORK HISTORY

Kohl's

2007-2010

Salesman/POS Supervisor

Lewisville ISD

2003-2007

Substitute Teacher, Educator

Home Depot

2001-2003

Electrical Dept. Salesman

Conducted children's and adult-level workshops

Wilson Dental Specialties

2002-2003

Education And Training

Annual First Aid/CPR certification

2009/2010

Collin

College:

2008

Excel 2007, Word 2007, PowerPoint 2007, Captivate 3

Certificate: Training & Development Specialist

Teacher's Certification Texas Woman's University 1996-

1999

Denton, TX

M.DIV. (Theology), Lincoln Christian Seminary 1987

B.A. (Cross Cultural Studies), Lincoln Christian College

1980

PTCC Childcare volunteer

2009-2010

Linked In Profile:

http://www.linkedin.com/in/edwardrobinson7

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