Manager Management

Michael Lewis

**** ********** ***** ( Houston, Texas 77096 ( 713-***-**** (

*******.*.*****@*******.***

International IT manager

An outstanding IT manager with more than 20 years of international

experience providing data center, infrastructure and package application

support to global environments.

Managed network teams supporting multinational networks with up to 7 major

data centers and 100+ offices, including significant offshore, satellite

based networks. Extensive experience in designing, implementing and

maintaining network infrastructure in a global environment delivering high-

production, high-uptime services.

Managed helpdesk, customer support and project operations globally

(Americas, EMEA and APAC) delivering services across multiple cultures

using distributed teams.

Extensive knowledge of data center technologies including network hardware

(routers, switches, firewalls and networks protocols), server hardware (HP,

IBM, Dell), AS/400, virtualization (HP VM's, VMWare), operating systems

(Microsoft Active Directory, UNIX, Linux, Novell Netware), databases

(MSSQL, Oracle, Informix) and enterprise applications (Exchange, Office,

SMS, SCOM, SCCM).

ERP implementation expert with experience in Financial (GL, AR, AP), Supply

Chain (Sales Order Processing Purchase Order Processing, Inventory Control,

BoM, MRPII, Works Order Processing) and Technical (Report Writers,

Security) modules. Exposure to SAP, IFS, Oracle Financials, PeopleSoft and

Tetra Chameleon ERP suites.

Skilled Project Manager with extensive references for successful (on time

and budget) project completions.

areas of expertise

Technical & Infrastructure Personnel Management

Management

Data Center Management Largest team managed - 35+ reports

Enterprise systems

Communications (PSTN & VOIP)

Networks

Security

System Management

Budget Management

Largest budget managed - $12MM

Vendor Management

e.g. Microsoft, Novell, IBM, Cisco

Process Management Project Management

ITIL PMO Creation and Management

ISO9001/2

BS9000 Large enterprise projects

SSADM including:

Tick-IT Relocations

Hardware refreshes

Software upgrades

Single Sign-On implementations

ERP implementations

Growth Management

Mergers & Acquisitions

New Offices

Network Consolidations

EMPLOYMENT HISTORY

Gentium International August

2008 - Present

Technology Management Consultant

Overview: Provide executive IT management skills on a contract basis to

smaller companies.

Clients have included:

Southern Theaters

Restructured the IT department, designed and implemented standard

procedures and systems. Result: Replacement of the existing IT staff

with more experienced but less costly resources and an improvement in

ticket response times of 85%.

Spark Energy

Restructured the Application Support team and documented all their

standard solutions and processes. Result: A much more efficient

support process that allowed the company to downsize the team

resulting in an annual savings of $150,000.

CapRock Communications, Inc., Houston, TX July

2007 - July 2008

Director of Global Infrastructure

Overview: Managed data centers in

. Houston, Texas

. Aberdeen, Scotland

. Fairfax, Virginia

. Hanover, Maryland

. Jakarta, Indonesia

. Perth, Australia

Managed service delivery teams responsible for all servers

(Microsoft and Linux), all routers and switches, all data services

(including LAN, WAN, wireless and satellite communications) and all

telephony services (including PSTN, VOIP, satellite and cell

phone). VOIP services were delivered through Cisco CallManager and

Asterisk servers.

Managed the implementation, management and support of all in-house

applications including IFS ERP, Microsoft Great Plains, Oracle,

Microsoft SQL Server, Microsoft Exchange and Microsoft Office

products.

Managed a staff of 7 direct reports and 5 indirect reports

including IT managers in remote data centers, system

administrators, and desktop support personnel. Capital budget

responsibility: $8.5M

Highlight: Designed and managed the implementation of an integrated

network following the merger with Arrowhead Global Services in

Fairfax, VA. All IT functions were previously delivered by a third

party and this project included delivering all required services

from in-house systems and staff. Result: A reduction in required

staffing levels, improved network response times (applications

loading in fractions of a second instead of 8-10 seconds) and an

estimated 3-year reduction in operating costs of $600,000.

HCC Service Company, Houston, TX January 2007

- March 2007

Director of Infrastructure

Overview: Managed an infrastructure with main hubs in Houston,

London and Barcelona and 42 subsidiary offices throughout the US

and Europe.

Managed service delivery teams responsible for all servers

(Microsoft, AS/400 and Linux), all routers and switches, all data

services (including LAN, WAN and wireless communications) and all

telephony services (including PSTN, VOIP and cell phone). VOIP

services were delivered through Cisco CallManager.

Also managed all in-house applications including AS/400 financial

applications, all Microsoft products and all communication

applications.

Managed a staff of 4 direct reports and 12 indirect reports

including IT managers, system administrators, and desktop support

personnel. Budget responsibility: $10.5M

Highlight(s): Started electronic conversion project for all historical

claim documentation. Result: The final project result would be a

reduction in storage costs of more than $200,000 per year.

Completed the integration of 3 acquisitions located throughout the

US and Europe.

Completed the conversion of network from Frame Relay to VPN

technology (manager of PM)

Cal Data Systems, Inc., Houston, TX 1997 -

2006

Vice President

Overview: Executive management of a systems integration company.

Managed a development team producing connectivity applications

using Java, HTML, ASP, Microsoft .NET, Macromedia products, Flash,

SQL, DirXML and XML interfacing with Microsoft Active Directory,

Novell eDirectory, SQL Server, Oracle and Informix databases. All

projects were run using SDLC methodologies.

Managed the implementation of custom connectivity products

throughout the US, specializing in the education market.

Managed company's Project Management Office (PMO). Provided project

management expertise on as "as-needed" basis. Acted as focal point

of all project management within company.

Managed all internal functions for network, technical and

application support for more than 150 customers throughout the US.

Specialized in the support of Unix and Novell servers, Cisco

routers, switches, firewalls and VOIP (CallManager) systems.

Managed a staff of 6 direct reports and 35 indirect reports

including managers, system consultants, and administrative

personnel. Budget responsibility: $12M

Highlights: Provided executive direction, management and support to a

growing small company. Result: Greatly improved company

functionality. The company grew by 250% in the two years following

my assumption of executive duties.

Instituted a budget system that set targets for revenue and

expenditures for remote office operations. Result: Remote offices

were discovered to be unprofitable and were closed. This resulted

in an estimated $250,000 savings to the company.

Implemented a full range of project management controls to help

formalize and provide consistency to the project management

function. Result: Greater control of all projects which helped to

finish the first project 3 weeks early and $35,000 under budget.

Enforced the use of Human Resource department standard procedures

during a downsizing within a company. I oversaw the hiring and

firing, salaries and benefits. Result: Stricter salary range

controls and better staff satisfaction with HR functions.

The Tetra Group of Companies 1989 - 1997

Tetra International, Inc., Houston, TX 1994

- 1997

MIS Manager

Overview: Opened a new office in Houston for the leading European

supplier of ERP systems.

Highlight: Set up a new office in Houston and implemented all required

staff, policy and support procedures for expanding into the US.

Result: the new state side office provided the necessary support to

dramatically increase sales to meet targets.

Chameleon Systems, PLC., Melbourne, Victoria, Australia

1993 - 1994

Support Systems Manager

Overview: Led a Design, Development and Support team which provided all

application development, implementation and technical support to

clients.

Highlight: Implemented technical training programs to help support staff

deliver technical support. Result: 80% of the technical support

calls received were resolved by local staff leading to a 50% drop

in response times and greater customer satisfaction.

Tetra Limited, Maidenhead, Berkshire, UK

MIS Manager 1992

Overview: Leader of an MIS team responsible for installing, configuring,

and maintaining data centers containing approximately 200 servers

that utilized 60 different operating systems. Servers were used for

all aspects of software development, porting, production, and

support.

Highlight: Designed and built a new data center, including the relocation

of all resources from the old center as well as dismantling of old

equipment. Result: Due to the new data center developer

productivity increased by an estimated 15%.

Tetra Limited, Maidenhead, Berkshire, UK

Diagnostics Support Manager 1991

- 1992

Overview: Leader of Customer Services Team that provided all levels of

support to the entire worldwide customer base. Provided final

analysis, support, and resolution of any application or operating

system problems that the team could not resolve. Also designed and

implemented a support call tracking and management system in

Informix 4GL.

Highlights: Led a team of support specialists to resolve a backlog of over

3,000 outstanding issues.. Result: All 3,000 calls were resolved

within six weeks.

Provided a high level of technical expertise in managing the

diagnostic support team of a world-wide customer base. Result:

Improved the average resolution time for technical support calls by

35%.

The Accounting House, Yately, Berkshire, UK

1989 - 1991

Support Manager

Overview: Leader of Customer Services Team which provided all levels of

support to the entire customer base. Provided final analysis,

support, and resolution of any application or operating system

problems that the team could not resolve.

End of The Tetra Group of Companies

education

BS Computer Information Systems (Equivalent)

St. Thomas University, Houston

September 1996

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