Management Access Control

MICHAEL J. STARKS, MBA, CFE, CICA

**** ********* ****, • Memphis, Tennessee 38125 • Cell: 901-***-****

• Home 901-***-**** • E-Mail: *********@*****.***, *******@****.***

SENIOR OPERATIONAL INTERNAL AUDIT, SECURITY &

RISK MANAGEMENT EXECUTIVE

Respected results driven risk management professional with over 20 years of progressive combined risk

management and security experience functioning as an independent and objective “change agent” that

reviews and evaluates compliance issues/concerns within an organization. Extensive managerial

knowledge in identifying compliance risks and control weaknesses from every utility operational line of

business and manage them by providing recommendations and follow up monitoring. Extensive

managerial experience in developing a risk based audit and Enterprise Risk Management (ERM) plan that

provides an entity level portfolio view of risk that is compared to the organization’s overall risk appetite

and used in strategic planning. A forward thinker with a passion to deliver results and the natural ability to

identify and capitalize upon the opportunities to maximize resources and optimize stake holder’s value.

Extensive managerial knowledge in advanced security operations, integrated access control systems with

camera systems, door and gate readers, employees identification badging systems, asset protection and loss

prevention, closed circuit television (cctv) equipment, and fraud investigation. Consistently displayed

enthusiasm and energy by managing multiple tasks simultaneously and adapting to a fast paced, deadline

driven environment.

LEADERSHIP COMPETENCIES INCLUDE:

• High Ethics & Values • Financial Management • Strategic Thinking

• Change Management • Servant Leadership • Problem Solving

• Collaboration • Accountability • Team Building

EDUCATION, CERTIFICATION AND TRAINING

Webster University, St. Louis, Missouri

Master of Business Administration (MBA)

School of Business and Technology

Tennessee State University, Nashville, Tennessee

Bachelor of Business Administration. BBA (Major- Accounting; Minor- Management)

Attended on a full four-year athletic scholarship – football

• Designation of Certified Fraud Examiner (CFE)

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• Designation of Certified Internal Controls Auditor (CICA)

• Selected into MLGW’s Executive Development Program (EDP)

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• Completed the Federal Bureau of Investigation, Special Agent Mid-Management Program

(SAMMP). Selected for fast-track management development on the basis of demonstrated

commitment, outstanding performance and for leadership abilities.

PROFESSIONAL EXPERIENCE

MEMPHIS LIGHT, GAS & WATER DIVISION 2000 – Present

Memphis, TN

Senior Auditor-In-Charge Executive, Internal Audit Department

• Define, execute and administers assigned financial/operational/information system audits

and special projects to ensure established objectives are met, facts are properly presented

and adequate conclusions are reached while demonstrating sound judgment, decision

making and commitment to tasks.

• Prepare or assists in the preparation of audit risk analysis and audit plans in accordance with

department standards. Ensures that Auditors and Staff Auditors complete all audit and

administrative assignments within budgeted hours and project milestones.

• Prepare or assists in the preparation of formal reports of audit results for senior and

executive management and the audit committee of the Board of Commissions.

• Coordinate the review activities of external auditors for Sarbanes-Oxley Section 404

requirements and Tennessee Regulatory Agency (TRA) compliance to ensure that the

statutory responsibilities and rules of the Authority are fulfilled.

• Provide in-depth knowledge of business processes and performance metric for the Customer

Information System (CIS) Billing Adjustment Review Committee to ensure that business

operations exposures are minimized or mitigated and identify process improvements.

Selected Achievements:

• Identified truck inventory asset adjustment of $7 million

• Analyzed IRS-W3 payroll records that led to a cost savings of $4.3 million

• Reduced customer billing errors at a cost savings of $2.8 million

• Spearheaded team that led to reducing unaccounted water revenue by $3 million

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MEMPHIS LIGHT, GAS & WATER DIVISION 1998 - 2000

Memphis, TN

Supervisor, Corporate Security

• Planned, directed and supervised 20 management and 75 contracted personnel employees in

the Corporate Security and Contracted Services Departments.

• Managed the development and implementation of Division’s security policy, standards,

guidelines and procedures to ensure ongoing maintenance of security. Provided physical

protection, which included asset protection, workplace violence prevention, access control

systems, and video surveillance.

• Performed managerial functions in the of selection, promotion and the disciplinary actions

of employees. Prepared budget expenditures and completed department operational

equipment purchases.

• Developed a crisis management plan to address potentially violent events or emergency

response activation.

• Developed, implemented and administered an Executive Protection Program to insure the

safety of specified Division employees.

• Identified protection goals, objectives and metrics consistent with corporate strategic plan.

• Maintained relationships with local, state and federal law enforcement and other related

government agencies.

Selected Achievements:

• Instrumental in achieving $1.2 million revenue recoveries from utility theft program

• Achieved 12% to 15% increase in caseload productivity based on staff realignment

• Enhanced and facilitated “Workplace Violence” training program for all new hire employees

• Principal architect in advising management to develop a business plan for transitioning

access control from multiple disjointed stand alone systems to a centralized system

• Modified procedures and increased awareness in the Utility Theft Incentive Award Program,

Emergency Call-out Response and upgraded training and safety programs.

• Developed and maintained open communication with federal, state, local law enforcements

and emergency services personnel

• Supervised and conducted employee investigations involving theft of property and other

Human Resource Policy violations without any grievances being filed.

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FEDERAL BUREAU OF INVESTIGATION (F.B.I.) 1996 - 1998

Dallas, TX

Special Agent (Relief Supervisor)

Assignments:

Dallas, Texas. Public Corruption, Governmental & Antitrust Unit

• Planned, supervised and conducted complex investigations of governmental agencies and

state, regional and municipal entities. Investigated and prosecuted acts of public corruption

such as bribery, extortion and embezzlement.

• Planned, supervised and conducted complex investigations of business practices of

organizations alleged to have violated federal antitrust or securities laws. Utilized in-depth

knowledge of federal law and regulations, corporate finance, accounting standards and

economic modeling to pursue prosecution in these matters.

• Developed and maintained public corruption intelligence base through utilization of

sensitive investigation techniques and interfacing with citizens, businesspersons, public

officials, government employees, citizen watchdog groups, media, attorneys, public

contractors and vendors who had knowledge of official misconduct.

• Drafted detailed written analysis of information developed including prosecutorial exhibits,

sworn affidavits and periodic status reports for both internal use and external coordination

with law enforcement entities including the U.S. Department of Justice, U.S. Attorney’s

Office, Internal Revenue Service and local law enforcement agencies.

Dallas, Texas. Coordinator, Major Offenders, Safe Street 1993 - 1996

Interstate Theft Task Force (MO-ITTF)

• Planned and conducted overt and undercover investigations of transportation of stolen

property and the trafficking and sale of illegal drugs.

• Planned and conducted investigations of violent armed commercial robbers and carjackers.

• Utilized strong leadership and interpersonal skills in day-to-day coordination and interfaced

with outside law enforcement agencies including local police departments, sheriff

departments, District Attorney’s Office, Texas Department of Public Safety, U.S. Marshall

Service, U.S. Customs Service and Immigration and Naturalization Service.

New York City, New York. Special Operations Group (SOG) 1989 - 1993

• Responsible for directing, preventing and reacting to acts of international terrorism and

foreign counter-intelligence directed against the United States and United States interests.

Investigated and responded to terrorist threat and presence.

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• Acted as liaison with domestic intelligence and the law enforcement community.

Represented the United States as a liaison with foreign counter-intelligence services in

complex espionage matters.

• Planned and conducted complex investigations in areas including international terrorism,

domestic terrorism, violent crime, organized crime and white-collar crime utilizing broad

investigative background, problem solving capabilities, administrative, analytical,

organization and interpersonal skills

Washington, D.C. International Terrorism (IT), Domestic Terrorism (DT) 1986 - 1989

• Performed accounting and financial analysis of data in support of criminal investigation of

international and domestic terrorism including movements of securities, currency and

resources

• Analyzed documents and data to identify patterns of criminal activity. Created and

maintained computerized investigative databases. Identified information gaps and

recommended further investigative direction.

PROFESSIONAL & CORPORATE SERVICE

• Member, Association of Certified Fraud Examiners

• Member, Institute of Internal Auditors

• Member, American Association of Blacks in Energy

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COMMUNITY & CIVIC INVOLVEMENT

• Board member, North Memphis Redevelopment Corporation

• Usher, Bellevue Baptist Church

• Spiritual Mentor, Memphis Athletic Ministry (MAM), Grizzlies Center

• Career Mentor, Jackson Elementary Memphis City School (MCS)

• Project Leader, Neighborhood Evangelistic Block Parties

• Devotional Leader, Impact Ministry Center

• Served the Greater Memphis community through volunteering time and resources,

collectively participating in the following events:

United Way

Project Max

Special Olympic Games

Junior Achievement Bowl-A-Thon

Memphis Inter-faith Association (MIFA)

Breast Cancer Awareness

MLGW/IBEW Food Drive

Heart Walk

March of Dimes

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