Manager Quality Assurance
Resume:
SUSAN M. TEMPLE
**** ******** ***** ? El Dorado Hills, California 95762 ? Cell:
Email: *********@*********.***
SUMMARY OF QUALIFICATIONS
Exceptional Marketing and Purchasing professional with proven ability to
improve business impact by handling a high volume of projects with
accuracy, on time and under budget. Strong knowledge of marketing,
advertising, editorial and purchasing functions in a variety of industries.
Outstanding organizational skills and office administrative experience
with proven track record of success in fast-paced environments. Energetic
and loyal employee possessing superior verbal, written, and interpersonal
communication skills. Strong ability to quickly learn and analyze software
applications.
PROFESSIONAL EXPERIENCE
FLIGHT LINE PRODUCTS, INC. VALENCIA, CA November 2007- October 2009
Flight Line Products Inc., supplies and manufactures quality interior
products for the commercial airline industry since 1999.
PURCHASING MANAGER
. Project coordination and customer support of up to 25 vendors
and multiple simultaneous projects in a deadline oriented environment
while communicating effectively with multiple internal departments and
Managers.
. Found and reported defects to staff, users, and vendors,
determined corrective actions, and verified customer satisfaction of
implemented corrections.
. Lead and implemented projects, such as a purchase order
submission process for analysis and departmental delivery, throughout the
full approval cycle.
. Participated in requirements gathering.
. Worked in conjunction with Engineering and Quality Assurance
departments to ensure product test results were in compliance with FAA
regulations.
. Evaluated and monitored supplier performance to ensure
compliance with contractual obligations and to determine need for changes.
. Ability to quickly learn and analyze software applications.
. Monitored and tracked logistics of the goods to come in on time
and be delivered to the appropriate departments.
. Strong communication and customer care skills when interacting
with both internal and/or external customers.
. Acted as the prime communicator between company and
manufacturers to guarantee product was made to specification.
. Expedited and was held accountable for the traffic management
of the Purchase Orders throughout the full approval cycle.
. Analyzed price proposals, financial reports and other data and
information to determine reasonable prices.
. Solicited bid proposals from several manufactures and evaluated
results.
. Issued Purchase Orders in a deadline oriented environment while
communicating effectively with multiple departments and Managers.
. Fulfilled all vendor and management requests while facilitating
daily activities.
. Prepared and sent invoices, packing slip and certification for
International shipments.
. Solely responsible for issuing and managing over $8 million
dollars a year in purchase orders.
. Ensured that products ordered reflect company specification and
guidelines.
. Acted as the prime communicator between company and
manufacturers to guarantee product was made to specification.
. Verified with great detail pricing and lead time with multiple
vendors to obtain best pricing for requests.
. Responsible to ensure first article process was started and
completed in a timely manner.
INTERNATIONAL LEASE FINANCE CORPORATION CENTURY CITY, CA March 2001 - Nov
2005
The International Lease Finance Corporation (ILFC) is the world's largest
aircraft leaser by value. It leases Boeing and Airbus aircraft to airlines
worldwide.
PURCHASING ASSISTANT
. Responsibilities include placing orders with over several
hundred vendors, tracking orders to meet critical ship and delivery
dates, and ongoing issue resolution with a strong sense of urgency.
. Managed complex projects for 8 - 10 aircraft, many requiring
rapid turnaround and adherence to extremely strict deadlines.
. Worked closely with Boeing and Airbus representatives to
provide accurate and up-to date product specifications and delivery dates.
. Analyzed quotes and prepared price comparison to ensure ILFC
best possible pricing.
. Created and tracked progress toward budgets for each aircraft.
. Prepared expense reports for departmental manager in a timely
manner.
. Collected critical documents from vendors to confirm product
reliability and adherence to FAA regulations.
. Acted as primary liaison between vendors and freight carriers
to obtain tracking details of products shipped to avoid financial
repercussions of late delivery.
. Managed full responsibility for 500 open orders simultaneously.
. Obtained competitive quotes and negotiated pricing within 24 -
48 hours through direct contact with vendors.
ANCHOR EDITORIAL SANTA MONICA, CA March 2000 - March 2001
Anchor Editorial was a small independently owned Editorial Production House
which specialized in television commercial production.
OFFICE MANAGER/EDITORIAL ASSISTANT
. Responsible for handling payroll, employee benefits, client
invoicing, organizing and maintaining databases, petty cash, and
ordering office supplies.
. Coordinated accounts payable and accounts receivable with
accountants weekly.
. Pre-screened a wide variety of candidates for internal office
positions.
. Editorial Production Assistant duties included estimating
prospective jobs, opening and closing client job files, acting as liaison
between clients and vendors, maintaining employee calendar by scheduling,
monitoring, and confirming appointments, developing itineraries for staff,
and preparing for arrival of clients.
. Coordinated and ensured overnight shipments for clients.
. Consistently met aggressive deadlines to ensure commercial was
completed on time.
. Used pricing knowledge to develop realistic project estimates
that was profitable for company yet competitive.
. Handled sensitive information and maintained employer and
client confidentiality.
NATIONAL SEMICONDUCTOR ARLINGTON, TEXAS May 1998 - March 2000
National Semiconductor creates energy-efficient analog and mixed-signal
semiconductors.
DIRECT MARKETING REPRESENTATIVE
. Provided outstanding customer phone service in support of
sales, marketing and technical assistance areas.
. Marketing duties included generic price quoting, distribution
referrals, sending product samples, data sheets, and product literature,
and gathering customer profile information.
. Provided first-round technical assistance and used judgment to
resolve inquiries or assist customers in reaching appropriate department or
individual.
. Collaborated with all levels of management and interacted with
multiple functional groups to accomplish project goals.
. Employed strong verbal communication skills to respond to
customer and prospect inquiries.
. Top production distributor of up-to-date technology to clients.
STAFFING RESOURCES, INC. IRVING, TEXAS January 1997 - April 1998
Staffing Resources, Inc a multi-faceted recruitment specialist firm.
ADVERTISING/MARKETING PRODUCTION COORDINATOR
. Provided outstanding customer phone service in support of sales,
marketing and technical assistance areas.
. Managed and facilitated national marketing and advertising
programs to meet company's corporate identity standards.
. Ownership of the high profile advertising programs including
National Yellow Pages Program, Ad Specialty Programs, and Corporate
Recognition Program.
. Provided creative input to senior management to develop new or
updated advertising.
. Researched specialty items to meet customers needs for sales
and recruiting,
implemented a quarterly timeline, and created ad specialty item
catalog for each
office.
. Monitored shipments of all orders to ensure customer
satisfaction.
. Met aggressive production deadlines to ensure timely execution
of effective marketing initiatives.
. Researched, interviewed and selected national vendor to provide
quality products at
cost savings.
EDUCATION
SAN JOSE STATE UNIVERSITY -Bachelor of Administration Degree in Marketing,
1994
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