Sales Customer Service
Resume:
Karen K. Lawson
Elon, NC *7244
Objective
To obtain a Sales/Management position within an accredited institution
where I can utilize my existing knowledge to build a strong career.
Experience
SunTrust Bank
*Financial Service Rep. I, II, III - July 2001 to October 2010
Duties included providing superior client service through listening to
clients, anticipating their needs, and recommending financial services.
Open new accounts, take loan applications, and refer clients to specialized
bankers, such as Business Bankers and Mortgage Originators, to ensure the
needs of the client are met. Educate clients on automated services
available including ATM, Internet, and Mobile Banking. Help support the
goals of the branch through effective teamwork. When needed, assist with
routine Teller transactions. Help train new teammates on policies and
procedures as well as good business practices. Pursue on-going education
of SunTrust products, services, and other lines of business. Knowledge and
ability in servicing and selling personal and business products and
services. When needed, lead sales campaigns within the branch and act as a
resource for SunTrust Bank systems. Help achieve expansion and retention
goals for key branch relationships and house accounts. Worked daily on
proactive sales that came from prospecting and referrals.
*SunTrust @ Work Specialist - 2007 to October 2010
Leveraged SunTrust business relationships to gain new consumer households,
increase deposits, and increase 360 sales. Drive sales performance by
identifying current SunTrust business clients as well as prospective
clients that do not take advantage of the SunTrust @ Work program. Go
onsite to business clients and talk with employers and employees about all
the advantages of the SunTrust @ Work program. Responsible for the follow
up of SunTrust @ Work referrals from tellers and other LOB partners.
Manage on-going relationship efforts with SunTrust @ Work clients on a
daily basis. Work hand in hand with local SunTrust @ Work Representatives
in this area to ensure performance goals are achieved.
AppleOne Employment
*Manager - December 1999 to February 2001 (Relocated Office)
Responsibilities included office operations and procedures in order to
ensure organizational effectiveness and efficiency. Handled recruiting,
interviewing, routine background checks and hiring of new office staff.
Manage all office disputes and terminations. Demonstrate strong
leadership skills, multi-tasking abilities, managerial accounting,
administrative skills and the ability to work effectively with various team
members and independently. Possessed high energy to promote office staff
enthusiasm and drive passionate team dynamics and excitement. Managed and
processed accounts payable/receivables and prospective client estimates for
new hires. Executed financial reports such as Profit & Loss and Annual
Projection goals for the office. Processed payroll for temporary employees
who did not receive a check. Communicated company policies and benefits
information clearly to staff and worked with Corporate Human Resources
partners to maintain associate records, business policies and business
ethics. Recorded staff work schedules to reflect time off, sick days and
vacation days. Developed and coordinated team building activities
(birthdays, breakfast/lunches, company events). Established and maintained
a positive working relationship with office staff and clients. Scheduled
and managed all offsite job fairs and health benefit fairs for Alamance and
Guilford Counties. Booked travel arrangements for out of state training of
new office employees and on going training for existing staff.
*Account Executive - November 1998 to December 1999
Duties included recruiting for open temporary job positions through the
local paper and internet. Followed up on past employment verifications for
potential temporary placement of qualified employees. Developed new client
relationships through cold calling and meeting with Human Resource
Managers. Also responsible for expanding current accounts by gaining the
respect and trust of employers and making weekly visits onsite to make sure
temporary staff is working out. Managed daily phone check-ins to employers
to verify temporary staff showed up to work.
Integon Insurance
*Customer Service Rep. - 1996 to 1998
Duties included working hand in hand with private insurance companies and
customers over the phone to make changes to their auto policy coverage.
Handled all incoming faxed policy changes and was in charge of all follow
ups to ensure that the changes had been processed correctly.
Famous Footwear
*Sales Associate - 1990 to 1994
Responsibilities included helping customers when they entered the store by
finding out what type shoe they were looking for. Helped measure our
customers feet for shoe size accuracy. Handled and processed all sales
transactions and responsible for offering additional products to please the
client.
Education
*Graham High School - 1993
*Alamance Community College - 1993 to 1994
*East Carolina University - 1994 to 1995
References furnished upon request
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