Customer Service Sales
Resume:
Aundrea Graham
**** **** ****** #***, **. Paul, MN 55106
Phone: 651-***-**** Email: *********@*****.***
OFFICE MANAGER
Offering expertise in administrative operations, accounting, human resources, customer service,
sales, marketing, staffing and recruitment, and employee management.
RELATED EXPERIENCE
Robert Half International, Bloomington, MN, July 2008-September 2010
Office Manager
• Managed all administrative procedures and operations for a specialized recruitment agency.
• Provided direct administrative support to the Branch Managers.
• Hired, supervised, scheduled, trained, and coached all administrative support personnel.
• Managed phones lines and directly answered calls for several recruitment divisions.
• Managed office calendar and scheduled appointments for interview candidates.
• Responsible for human resource functions at branch level for internal employees.
• Responsible for daily sales board reporting and sending branch sales performance numbers to the
district office.
• Created sales reports for Division Directors and Branch Managers.
• Managed supply ordering and replenishment of marketing materials.
• Responsible for meeting and event planning, including scheduling rooms, catering, and media
preparation.
• Responsible for managing timesheet processing and troubleshooting payroll issues at branch
level.
• Provided direct administrative support to the Office Team Division.
Special Accomplishments
• Implemented solid tracking procedures and increased Work Opportunity Tax Credit operations to
achieve excellent ratings for 11/12 calendar months. Recognized as a district top performer for
achieving percentage ratings from 95-100%.
Sam’s Club, Bloomington, MN, November 2003-September 2006
Business Manager
• Managed all business operation areas for a wholesale organization with an annual sales volume of
$68 million.
• Managed all human resource operations which included hiring, on-boarding, training, coaching,
benefits, and terminations.
• Responsible for creating schedules for a base of 150 employees.
Aundrea Graham Page 2
• Managed a base of roughly 150 employees in Membership, Marketing, Front End, Personnel, and
Accounting areas.
• Managed all new business development and existing accounts and performed outside and inside
sales.
• Developed, managed, and reported sales goals for all membership activity.
• Responsible for customer service management and resolving customer service issues at store
level.
• Managed accounting office including cash counting functions, balancing safe, preparing deposits,
and maintaining all cash office books.
• Responsible for managing and ordering all marketing supplies.
Special Accomplishments:
• Implemented solid training procedures for sanitation processes and improved the Global
Food Sanitation Audit with scores ranging from 98-99%.
• Achieved a 100% completion rating on associated computer based learning.
• Received a rating of excellent for utilizing the associate open door policy, ensuring quality
and timely associate evaluations, and actively demonstrating servant leadership.
Hamline University, St. Paul, MN, December 2001-November 2003
Office Manager
• Managed all office operations for a student career counseling office.
• Performed and implemented training for office processes including budget management, data
entry, receptionist duties, and supply ordering.
• Answered phone lines and scheduled counseling appointments.
• Hired, trained, scheduled, and supervised all General Office Assistants.
• Managed office budget and performed accounts payable and accounts receivable functions.
• Performed student salary administration procedures and collaborated with accounting on all
student payroll issues.
• Managed job fair and event planning procedures.
EDUCATION
University of Minnesota, Minneapolis, MN, December 2001 (degree earned)
B.S. in Human Resource Development
Supporting Program in Diversity
Special Accomplishments: Dean’s List Recipient-several semesters/quarters
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