Customer Service Real Estate

Tara Dorsey

**** ********* ****** *****, **. **527

abh1ek@r.postjobfree.com~ 813-***-****

Summary of qualifications

Background in Asset Management of multiple residential and

commercial real estate sites

Extensive Sales, Marketing, Customer Service, Rent analysis, and

Contract Negotiation experience

Fulfilled Budget Preparation and Operation, P&L responsibilities,

Occupancy Projections, and Narratives

Handled A/P and A/R, Staffing as well as all Human Resources and

Payroll duties

Proficient in MS Word., Outlook, Office, Excel, MLS, E-Site, AMSI,

Rent Roll, MRI and Lotus Notes

Provide excellence in time management, organization,

decision-making, and professionalism

Work experience

Dec. 2007- Jan. 2009 Bainbridge

Companies-Tampa

Position: Property Director Field: Property

Management

Managed a large, luxury, multi-family lease-up; awarded "2008

Lease-up of the Year"

Supervised Collections and completed all A/P & A/R duties

Managed a large office staff/maintenance team; all HR

responsibilities, hiring and terminating

Implemented an aggressive business-to-business marketing plan

Maximized N.O.I. by keeping costs down, renegotiating contracts,

and exceeding occupancy

Completed narratives as well as projection and budgetary reports

Responsible for recommendations, bids and completion of annual

operating budget

Completed an in-depth residential rent analysis and adjusted rents

accordingly

Resolved resident disputes in a timely and customer service

oriented manner

Completed sales, marketing and fair housing training to stay

current with trends

Completed weekly occupancy, projection, and accounting budget

reports

Handled legal disposition of property as needed coordinated with

attorneys and legal dept.

Responsible for completion of all notices-newsletters, emergency

preparedness & legal docs.

Assessed applicants to determine their approval or denial based on

company criteria

Conducted staff meetings as well as analysis of employees'

performances via annual reviews

May 2007-Sept. 2007 Rampart Properties-Tampa

Position: Dir.of Mgmt. Svcs. / Portfolio Mgr. Field:

HOA-Assoc. Management

Conducted site inspections to resolve issues by directing and

scheduling contracted vendors

Completed Narrative reports outlining status of the (24)

communities in my portfolio

Prepared requests for proposals and submitted for approval to Board

Processed all payables and receivables for (24) communities

Disposition of property and legal notifications

Negotiated contracts and leases with vendors

Prepared budgets for the communities in my portfolio with corporate

accounting

Reviewed Financial statements and operated within budgetary

guidelines

Resolved customer service issues with residents within my portfolio

of communities

Jan. 2006-Present Model Perfect

Prop.-Tampa

Position: Realtor/RE Investor

Field: Real Estate

Licensed real estate agent working in residential home sales and

home staging

Responsible for locating, selling, and staging properties to

prospective buyers

Obtained listing agreements, marketed, and provided customer

service

Completed all aspects of the sale from contract completion

inspection to closing at title company

Jan. 2003- Dec. 2005 Zom

Residential-Tampa

Position: Property Director Field:

Prop. Management

Managed several large multi-family projects and commercial property

asset-Ybor Square

Rent collections, A/P & A/R and also assigned and coordinated

maintenance team

Implemented an aggressive business-to-business marketing strategy

into a successful plan

Maximized N.O.I. by controlling costs and exceeding corporate' s

occupancy goals

Completed occupancy and projection reports and payables

Responsible for annual budget reparation in conjunction with asset

manager

Received vendor bids; negotiated and assessed contracts for company

Resolved resident issues in a timely, efficient, and

customer-service oriented manner

Maximized prospective renter's occupancy while implementing

resident retention plans

Handled legal disposition of property in conjunction with legal

counsel

Ensured qualified candidates for the community were approved and

paperwork completed

Conducted staff meetings and performance reviews for merit

increases or promotions

Interviewed candidates for prospective employment and hired and

terminated as needed

Managed Condo conversion of Single-Family Villas and Set-up sales

Office

Sept. 2001-Jan. 2003

KimballHill/MorrisonHomes-Tampa

Position: Real Estate Sales Agent Field: Real

Estate

Licensed real estate agent selling for two companies; Kimball Hill

and Morrison Homes

Responsibilities included demonstrating, selling, and marketing

real estate

Completed option selections for inventory homes as well as assisted

buyers in selecting options

Examined marketing trends in the area to create a plan that would

successfully net the most buyers

Knowledge and oversight of the building process, warranty coverage,

tax and millage rates

Strong sales customer service and marketing capabilities as well as

managing every facet of office

Implemented outreach marketing plan to local realtors to increase

prospective visibility

Processed daily and monthly projection reports

Completed two four-day sales training seminars in Houston for to

further enhance current skills

May 1996-Sept. 2001 A.G. Spanos Corporation-Tampa

Position: Property Manager

Field:Prop.Management

Oversaw all aspects of managing portfolio of lease-up properties

for Ag Spanos

Completed all legal notifications to property and handled legal

disposition of property

Approved and declined applicants based on Fair Housing and

qualifying criteria

Completed all HR- duties; hiring and terminating as well as reviews

for increases or promotions

Completed (6) lease-ups with the Spanos Corp. Lakeview @ Calusa

Trace, Heron's Landing, Andover Place, Park Del Mar, Portofino, and

Addison Park Apartments

Provided interim management at Mayfair in Sarasota and Asprey

Apartments in Brandon

Assisted with due diligence on all leases during Sales transitions

with Sentinel

Education/Awards

Completed two years of college focused on Business, Marketing, and

Real Estate

Awarded the 2003 Newcomer of The Year ~ Community was awarded Best

Lease-up of the Year-2008

Florida Real Estate and CAM Licenses

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