Manager Project Management

Profile

Accomplished, thorough and meticulous telecom technician with extensive

skills and comprehensive work experience. A demonstrated, proven track

record in the installation and implementation of Avaya business products.

Excellent customer satisfaction skills, ability to work unsupervised and

manage daily work-load to achieve on-time project delivery. Possesses

strong organizational, communication, interpersonal and problem solving

skills.

Experience

Matrix Technologies/TriNet Systems, Tampa Florida

Systems Technician (05/06 - 02/10)

. Installation of Avaya Communication Manager Gxxx gateways, S8xxx

servers and Audix voicemail

. Initial ACM software loading and setup

. System programming of trunks, features, stations and call routing

. System programming of Avaya Definity and Prologix PBX's

. System programming and installation services on Merlin Magix, Merlin

Messaging, Partner and Partner Mail

. Project Management, design, system programming,

implementation/installation, user/admin training on IP Office, VM Pro

and IP Office applications

. Installation of Cat3/Cat5 inside wiring for voice and data.

. Customer helpdesk/remote programming support on IP Office, VMPro,

Merlin Magix and Merlin Messaging

. Analyze customer communications systems and make recommendations for

operational effectiveness, service needs and opportunities for cost

savings.

Universal Solutions/Blackbox, Williamsburg, VA and Tampa, FL

Service Manager/Systems Technician (02/04 - 04/06)

. Managed 5 technicians responsible for installation and repair

. Analyze customer communications systems and make recommendations for

operational effectiveness, service needs and opportunities for cost

savings

. System programming, implementation and user training on Avaya

Communication Manager and Audix voicemail. System programming and

installation services on Merlin Magix, Merlin Messaging, Partner and

Partner Mail

. Project Management, design, system programming, implementation,

user/admin training on IP Office, VM Pro and IP Office applications

. Installation of Cat3/Cat5 inside wiring for voice and data.

Avaya LLC/Expanets, Williamsburg, VA

Technical Specialist (05/00 - 02/04)

. Project management, system design, system programming and

implementation on Avaya business systems and voice mail, including

Definity, Intuity Audix, Merlin Magix, Merlin Messaging, IP Office, VM

Pro and Octel 100 voice mail.

AT&T/Lucent Technologies, Newport News and Richmond, VA

Systems Consultant (03-97 - 04/00)

. Project management, system design, system programming and

implementation of small to medium Lucent Technologies communications

systems and voice mail.

Service Manager (01/86 - 03/97)

. Managed 12-15 technicians responsible for business systems

installation and repair

PBX installer/repairman (06/83 - 01/86)

. Install/repair small and large business telephone systems

Chesapeake and Potomac (C&P) of WV, Morgantown, WV

PBX installer/repairman (05/73 - 06/83)

. Install/repair small and large business telephone systems.

Residence installer/repairman (02/72 - 05/73)

. Install/repair residential service

US Marine Corps

Aviation Electronics Tech (12/67 - 12/71)

. Maintain communications and navigation systems on the F4 Phantom

aircraft

EDUCATION AND TRAINING

AVAYA University, Miami, FL

. Various On-line IP Office Courses, 2007-present

. Avaya IP Office Tech Master Class of 2008

. Avaya IP Office Tech Master Class of 2007

. Avaya Certification in Telecommunications 2003

. Avaya Certified Associate 2003 (Avaya ACA)

. Avaya Certification in IP Office Telecommunications 2002

. Certified in Convergent Network Technologies (CCNT) 2002

. My Florida Ready to Work Gold Credential 2010

Lucent Technologies Training Center, Denver CO

. Intuity Audix 1997

. Definity Communication Systems 1997

. Merlin Legend 1997

AWARDS

. 2001 Awarded Expanets Mid-Atlantic Region Top System Consultant

. 1999 Awarded Lucent Technologies Mid-Atlantic Outstanding Customer

Service

. 1998 Awarded Lucent Technologies Customer Spirit

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