Customer Service Sales

Leah Owen-Grubby

***** ****** *** *** *, California, MD, 20619

Phone: (443) 624 - 4017

**************@*****.***

OBJECTIVE Career in a diverse professional atmosphere with growth potential

PROFILE:

> Adapts easily to new environments and people of diverse

backgrounds

> Works well in a team-oriented environment

> Excellent written, organizational, and communications skills

> Accomplished problem-solver and leader

> Capable of coordinating projects and activities

> Proficient with Microsoft Office - Excel, PowerPoint, Word and

Outlook

> Clerical typing skills of 80wpm

> Well organized, efficient, and attention to detail

> Effective working alone or as a cooperative team member

EDUCATION: The College of Southern Maryland, Prince Frederick, Maryland

Associate of Science - Business Administration Candidate - Nov

2011

Patuxent High School, Lusby, MD Graduated 2005

EXPERIENCE:

Assistant Manager, Panera Bread Company, La Plata, MD 12/2005 -

Present

Responsibilities/Achievements:

. Based on demonstrated leadership skills, personally selected to

assist in the opening of the new Prince Frederick, California, and

La Plata Panera locations, which included dinning room and kitchen

set-up, as well as properly training over thirty new employees on

all facets of the operation.

. Progressive promotions and added responsibilities based on

consistently high performance.

. As first line supervisor, complete monthly counseling and

evaluations of employees.

. Accurately complete weekly orders based on par levels to meet

business demands in line with budget allowances.

. Manage weekly inventory entered into food cost analysis program

which is cross referenced with budget to provide food cost

percentage.

. Prepare record data from daily cost report and input into weekly

sales report to produce several consolidated totals including but

not limited to labor, tax totals, and gross sales.

. Regulate labor percentages by maintaining certain amount of

personnel during peak times and decrease those levels during chill

periods.

. Conduct cross training with associates to meet training matrix

percentage goals.

. Order marketing materials twice monthly to meet business demands

based on use and budget.

. Construct personnel schedule based on analysis of weekly forecast

and labor budget.

. Interpret and comprehend weekly sales forecast.

. Input data into cash settlement sheet and identify overages and

shortages.

. Successfully completed and maintained in-house certifications as

Training Specialist.

. Motivate associates so they provide utmost best customer service

possible.

Guest Services Representative, Holiday Inn Select Solomon's, MD,

2003 - June 2005

Responsibilities/Achievements:

. Warmly greeted, registered, and assigned rooms to guests and VIP

personnel.

. Consistently received complimentary comment cards from customers.

. Computed bills, itemized receipts showing amount due and list of

services rendered using the Opera and / or Encore software

programs.

. Answer phones and greet walk-in clients in a friendly, courteous,

professional manner.

. Listen to customer inquiries and decide how to respond to them and

their complaints with the best possible service.

. Take all possible action to insure complete, accurate information

and service is provided.

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