Quality Assurance Technical Writer

Elizabeth Day

** *. ******* **., ****** Rock, CO 80104

Cell Phone: 303-***-**** ~ E-mail: **********.***@*******.***

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SUMMARY:

IT professional with several years of experience in analysis, technical

writing, quality assurance testing, training, and project

coordination/management. Skilled in managing projects and working closely

with business users. An energetic team player who meets or exceeds

expectations and enjoys challenges. Reliable, self-motivated professional

who is able to conquer deadlines as a team player or an individual.

SKILLS:

. CaliberRM

. DefineIT

. Documentation

. HTML

. JIRA

. Information Gathering

. Microsoft Office 2003 & 2007

. Remedy

. SharePoint

. SQL

. Training

. Typesetting

. Windows

PROFESSIONAL EXPERIENCE:

Comcast Contractor: Technical Writer

Littleton, CO July, 2010 ~ Present

. Work with several individuals to create a Training guide for new

employees, containing over 40 documents.

. Create signal flow diagrams for numerous satellite receiver paths.

Open Rule Systems Sr. Technical Writer

Grapevine, TX January, 2010 ~ July, 2010

. Perform "as needed" updates to all documents, due to code changes,

or scheduled releases. These documents include, but are not limited

to: Installation Guides, Security Guides, Administration Guides,

and Data Dictionaries.

Schlumberger Contractor: Analyst/Technical Writer

Greenwood Village, CO April, 2008 ~ January, 2010

. Establish documentation process, including the creation and

maintenance of templates for policies and procedures documents,

service level agreements, operating manuals, and newsletters.

. Improve on the documentation process turn-around time and

expectations. Where this process would have taken up to a month to

complete, now takes no more than one week.

. Regularly perform complete audits of full contents for several

applications, and worked with service desk personnel to correct

errors within the applications.

Corpus Contractor: Quality Assurance Analyst

Englewood, CO October, 2007 ~ January, 2008

. Define test cases for current and upcoming projects, which

correlate with documented software requirements and use cases.

. Analyze the validity of current workflows, and other procedures,

and maintained as required.

. Catalogue known issues within quality assurance software testing,

and work with developers to correct them.

. Monitor customer phone calls with the service desk, to ensure

quality control.

Lehman Brothers Analyst/Technical Writer

Littleton, CO December, 2006 ~ September, 2007

. Analyze monthly application release/upgrade information to ensure

compliance with the change management standards.

. Research and analyze the utilization of applications as well as

several processes in order to improve them.

. Influence the set-up, training, and use of the requirements

management application, CaliberRM.

. Launch and maintain department SharePoint worksites and shared

workspaces, including granting individual access, and defining the

organization of the contents for these sites.

. Introduce documentation for the department, such as user guides,

requirements, information guides, quick-reference material,

departmental policies and procedures.

Centrix Financial Analyst/Technical Writer

Centennial, CO October, 2002 ~ June, 2006

. Generate business, functional requirements, use cases, and test

plans for application upgrade projects using CaliberRM.

. Work closely with the development team during the coding and

testing process to ensure that the requirements are met.

. Design and update project plans in accordance with the status for

projects, and entities involved.

. Facilitate group and individual training sessions for new software

application uses.

. Evaluate current processes for areas for improvement.

CERTIFICATIONS/EDUCATION:

. ITIL v3 Foundations

. Associates Degree - Business Administration

American InterContinental University (AIU) Online ~ 4.0 G.P.A.

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