Customer Service Manager

BRIAN HATIN

PO Box ****, Milton, VT *****

802-***-****, **********@*****.***

OBJECTIVE

To obtain an Assistant Manager position

SKILLS

Outstanding customer service skills and strong working relationships, to

include listening to customer requests, researching products for desired

outcome; on going oral and written communication with customers, vendors

and subcontractors. Highly motivated employee: setting and achieving

goals. Organized. Attention to detail. Trouble shooting and problem

solving.

Proficient in reading prints and plans. Mechanical skills to include

experience with measuring devices.

EXPERIENCE

United Association of Plumbers/ Pipefitters, Local 693

1987- Present

Journeyman Plumber

Read and draw isometric drawings and mechanic blueprints.

Responsible for lay-out, detail and install of high purity and toxic piping

system.

Performed drainage, venting, boiler installation (steam hydronic), heating

and cooling system installation, water distribution systems.

All Season Siding 1999-

2002

Vice President/ Co-owner

Oversight of financial clerical records to track sales, year to date

totals, and accurate payments to contractors, etc.

Estimating/sales and set-up for trade shows.

Presentations to Condominium Associations.

Hired, trained and discharged employees and sub-contractors.

Collected payments, including delinquent accounts.

Express Foods 1985-

1987

Assistant Purchasing Manager

Ordered parts, tools for deadline products to maintain on-going production.

Negotiated prices for inventory parts through communication with several

vendors.

Liasion to machine shops ensuring machines met codes/specifications, or

ordered new machines.

Newits Painting and General Contracting 1982-

1985

Owner

Bookkeeping responsibilities to include: maintenance of ledgers, monthly

spreadsheets of estimates and costs of jobs.

Gauged customer vision and provided ongoing customer service to reach

customer expectations.

Completed estimates for residential and commercial contracts.

Read blueprints and takeoffs.

Developed billing system, invoiced customers and collected monies.

Control Electric Corporation

1979-1982

Field Engineer/ Warehouse Manager

Referenced technical manuals and supporting documentation to modify

imported products to

conform to USA standards, codes and applications.

Warehoused products, inventory, shipping and receiving.

Designed load control system to regulate energy usage for specific timing.

P.A.V.E. (Project to Advance Veterans Education)

1976-1979

Assistant Director

Outreach, recruit, screen and adjudicate applications from Veterans for

education/employment under G.I. Bill. Referrals for vocational

rehabilitation, substance abuse, OJT, college, etc.

EDUCATION

Vermont Technical College, Electrical Engineering

1979

Burlington High School, Graduate

1972

United States Navy

1974-1976

References available on request.

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