Manager Sales

Robert Knapp

** ***** ****, ******, *** York ****8 ( 845-***-**** (

******@*******.***

Experienced Multi-Unit Retail Manager

Multi-Unit experienced manager whose 14-year career with

Fortune 500 retailers has been distinguished by

accelerated advancement, awards and goal-surpassing

performance-to-plan.

Comprehensive background leading all aspects of retail

operations (e.g., P&L, merchandising, sales, customer

service, inventory, personnel and payroll management)

reinforced by extensive retail management training.

Extensive leadership and training experience while

assigned in various position while serving in the U.S.

Army.

Key Skills

Retail Store Operations Customer Service Excellence

P&L Management Teambuilding/Training/Supervis

Budgeting & Cost Controls ion

Shrink Reduction/Loss Inventory Management

Control Merchandising Strategies

Experience

CITIZENS BANK - New Paltz, New York

Branch Manager, 2010 to present

Responsible for managing daily branch operations and

delivering sales results. Accountable for maximizing

branch revenues, sales, customer satisfaction, branch

staffing, and minimizing operating losses. Responsible

for branch compliance with bank policies, procedures, and

operational integrity. Prioritizes, manages, and

communicates promotional campaigns and product

initiatives. Creates and manages to branch business plan

through coaching and mentoring branch staff.

Gamestop - Northern New Jersey Region

District Manager, 2006 to 2010

Supervised 16 stores with an annual volume of $29 million.

Managed Regional Payroll within assigned budget for 9

districts and Managed Regional customer experience

results. Recruited, hired and trained a successful sales

team to exceed customer expectations. Conduct training

for both store managers and sales associates creating an

effective succession plan. Successfully handled all local

Human Resource and Loss Prevention issues.

Key Results:

Promoted 11 Store Managers and one District Manger.

Achieved 95th Percentile in Company for total Profit

Contributions in 2009.

Ranked #1 in first 48 hour sales of several major video

game titles.

Managed Regional Payroll under budget in 2009.

Created and published a weekly Regional Customer

Experience news letter for 9 Districts, 130 stores

recognizing top stores and Districts and providing best

practices to improve the Regional's Customer Experience.

RADIOSHACK - Pittsburgh PA Region

District Manager, 2000 to 2006

Store Manager, 1995-2000

Supervised 26 stores with an annual volume of $21 million. Recruited,

hired and trained a successful sales team to exceed customer expectations.

Conducted training for both store managers and sales associates creating an

effective succession plan. Planned and conducted training for both Store

Manager and District Manager Candidates. Successfully integrated Indirect

Sales Representatives into the District team to ensure success in wireless

and satellite sales. Responsible for all local Human Resource and Loss

Prevention issues.

Key Results:

. Five former Store Managers are now District Mangers.

. Leaders club, National Award, 1996

. District Manager of the Month: November 2000, December 2000

. Regional winner - Best District Satellite hit rate: 2000, 2001

. Regional Winner - Best District Satellite Radio Hit Rate: 2005

. District Training Manager of the Year: 1999

Boynton Middle School, New Ipswich, NH

Guidance Counselor - 1992 - 1995

United States Army: 1972 - 1992

Chief, Field Artillery Team: Readiness Group, Fort Devens, MA, 1989 -

1992

Personnel Officer: Special Troop Battalion, V Corps Germany, 1986 -

1989

Team Commander: 74th Field Artillery Detachment, Germany, 1985-1986

Commander: Service Battery, 6/8 Field Artillery Battalion, Fort Ord,

CA 1983 - 1985

Fire Support Officer: 6/8 Field Artillery Battalion, Fort Ord, CA,

1981 - 1983

Various Leadership Positions: 1972 - 1981

Advised senior National Guard and Reserve Commanders in areas of

operations, training management and execution. Conducted "Train the

Trainer" courses to National Guard and Reserve Units in the New

England area. Created training exercises for annual training of Guard

and Reserve Units. As a Personal Officer supervised a Personnel

Action Center supporting 800 assigned personnel. Reviewed and

investigated reports of misconduct to support disciplinary action.

Responsible for Site Security for a Major Army Headquarters located in

Frankfurt, West Germany. Assigned as Security Officer for Special

Weapons storage sites. Commanded a Service and Support Unit

responsible for all logistical support for a Field Artillery

Battalion.

Key Results:

Meritorious Service Medal: 2 Awards

Army Commendation Medal: 2 Awards

Army Achievement Medal: 4 awards

* Continuing Education

EdM - Counseling: Boston University

BS - Social Science: Chapman College

U.S. Army Command and General Staff College

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