Project Manager Management

Robyne Rohde

**** ******* **** ****: 651-***-****

Woodbury, MN 55125 ***********@*******.*** Cell: 405-***-****

BUSINESS CONTINUITY PLANNER ● IT DIRECTOR ● PROJECT MANAGER ● IT MANAGER

Experienced IT Director/Manager and Business Continuity Planner with proven ability to successfully direct technology,

telecommunications, and support services, including the continuity of critical business and enterprise systems.

Expertise in overseeing technology improvement initiatives and aligning technology services with IT governance

processes and policy development. Proficient in conducting meetings with various levels of organization leadership,

managing productive forums, articulating ideas, and generating written confirmation of those findings. Experience with

enterprise-wide implementations. Skilled in developing and using performance measures. Previous background in

consulting, information security, and strategic planning. Strong relationship management, problem-solving and

leadership skills.

SKILLS

IT Operations ● Strategic Planning ● Business Process Automation ● Web-Enablement ● Business Continuity Disaster

Recovery ● Solution Development ● Compliance ● Risk Management ● Business Impact Analysis ● Process

Improvement ● Cost Control ● Budget Administration ● Leadership ● Long-term Planning ● IT Security Project Portfolio

Management ● LDRPS (familiarity) ● CPO-TRACKER (expert) ● eBRP (familiarity)

PROFESSIONAL EXPERIENCES

UNIVERSITY OF OKLAHOMA HEALTH SCIENCES CENTER (2006 –2010)

Business Continuity/Disaster Recovery Planner-Information Technology

Responsible for ensuring enterprise business processes and information assets are protected in the event of a disaster or

disruption in the IT infrastructure. Responsible for the development, testing, and implementation of the IT Disaster

Recovery Plan. Work closely with IT senior leadership and key business process stakeholders to ensure the organization

is prepared to handle events that may disrupt operations.

• Defined, implemented and maintained the IT organization’s model for business continuity plans including: Emergency Response,

Business Recovery and Restoration, Pandemic Preparedness and Workforce Disruption.

• Designed, developed, and documented emergency response, recovery, continuity, and alternate procedures.

• Developed materials, scenarios, and moderate Tabletop business continuity exercises.

• Provided training for key recovery personnel in the use of the Incident Command System.

• Developed Business Continuity/Disaster Recovery (BC/DR) tests, training and exercise (TT) program supporting and validating

the COOP and supporting operations and continuity of operations.

UNIVERSITY OF OKLAHOMA HEALTH SCIENCES CENTER-Information Technology (2004-2006)

Project Manager-Information Technology

Assumed a lead role in the implementation of the new Project Office. Coordinated the logistical flow of information when

working with third-party vendors and provided project management expertise including budgeting, cost performance

criteria and resource utilization on a variety of technology-based enterprise implementations: Secure Blackberry, ePO

(ePolicy Orchestrator), MS-SMS (System Management Server), Voice Systems (Pinnacle), Business Continuity/Disaster

Recovery, and the refresh of obsolete or outdated equipment/systems.

• Through the implementation of new infrastructure (Oracle 10g) and database modeling/conversion, r educed billing inefficiencies

by 75% by implementing a web-enabled telephony order tracking, billing and reporting system.

• Analyzed gaps in business processes (e.g., Critical Spares Inventory, Disaster Recovery) and formulated procedures to mitigate

these gaps using CMMI as the service model.

EDUCATION, CERTIFICATIONS AND PROFESSIONAL MEMBERSHIPS

Oklahoma State University, Stillwater, Oklahoma, BS - Accounting/Business

CISA - Certified Information Systems Auditor ISACA - Information Systems, Audit and Control Association

CBCP – Certified Business Continuity Planner ACP - Association of Contingency Planners

ITIL V3 - Fundamentals Certification HIMSS – Healthcare Information and Management Systems Society

Page 1 of 2

Robyne Rohde

PROFESSIONAL EXPERIENCES-continued

DIAGNOSTIC LABORATORY OF OKLAHOMA

IT Director (2003-2004)

Hired to restore credibility and customer satisfaction to the technology services provided by the IT department. Developed

and prioritized future and current strategic initiatives for a $65 million joint venture. Directed IT staff in supporting a user

base of over 4,000 physicians, technologists and administrators using Quest Diagnostics Laboratory Systems in hospitals

and physician offices throughout the state of Oklahoma.

• Reduced IT departmental inefficiencies by 50% by realigning job duties and focusing on the strengths of those with limited skills.

• Through strong leadership of the various teams within the IT department, made significant process improvements and restored

credibility in the areas of end-user support, database development, application support and infrastructure reliability, availability, and

security.

• Responsible for the business unit’s IT budget of $2 million.

• Organized the department’s projects into a single portfolio consisting of reports that captured project objectives, costs, timelines,

accomplishments, resources, risks and other critical factors. Generated monthly reporting of technology-based projects so

redundancies could be identified. Worked with functional managers and IT leadership, using project portfolio reporting to allocate

resources and provide status on progress.

• Outlined the methods to define, track, and review application system needs for our internal and external customers.

KPMG, LLC (2001-2002)

Audit Manager- Risk & Advisory Services

Lead the Risk & Advisory Services practice for the state of Oklahoma which involved managing multiple projects and

project managers simultaneously, working within various technologies and diverse industries dealing with information

security services, business process improvements, policy development, and continuity of operations.

• Lead the southwest region (Oklahoma, Texas, New Mexico, Colorado, and Arizona) in IT consulting engagements with sales of

over $850,000. Consulted with numerous clients and determined their needs in support of critical business initiatives, including: Web-

enablement of legacy systems; IT/Data Management/Storage Technologies; Application Development Standards; Enterprise Systems

Management Architectures and Continuity of Operations.

• Worked with clients in diverse industries (Higher Ed; Oil/Gas, Insurance, Finance, Healthcare, Retail, Travel,

Telecommunications, State Government) to assess business priorities, identify risks, measure exposure, formulate decisions and

incorporate solutions from a business perspective to ensure the smooth continuance of business functions during a disaster,

pandemic, or other crisis.

• Advised clients on industry specific security regulations including Sarbanes-Oxley, GLBA, HIPAA, and PCI.

HERTZ CORPORATION (1999-2001)

Information Security Analyst-IT Audit

Responsible for the tactical direction of the company’s information technology audit group. Lead technology-related audits

and remained current on emerging technologies and how these technologies were applied to the company’s specific

industry. Developed presentations and consulted with senior management on the benefits, risks, and liabilities associated

with the implementation of various technologies. Provided IT and senior leadership with risk assessments of existing

processes and recommended appropriate tools and technologies to mitigate these risks.

• Developed infrastructure security strategies and web application development standards for the organization’s entry into the e-commerce

market.

• Performed risk analysis for corporate functional areas (payment processing, inventory management, international

telecommunication implementations) to identify points of vulnerability and recommended disaster avoidance and recovery

capabilities.

JC PENNEY CORPORATION (1994-1999)

Project Manager

Advised executive and key IT leadership on the status of the auditable security infrastructure (storage management, data

centers, e-commerce, service desk, core network architecture, customer databases, and enterprise systems) for a

corporation of over 70,000 employees world-wide.

• Using the COBIT framework as a guide, identified inefficiencies and security risks associated with telecom vendor contracts for

the distributed Call Centers across all corporate locations which resulted in reducing previous losses of over $250,000.00 in

fraudulent telephone charges and the implementation of new Telecommunication Security Standards. Technologies: IVR/CTI, PBX,

ACD, and CMS.

• Worked with technology groups to ensure as new equipment, facilities, services, and systems were implemented that disaster

recovery issues (high availability, replication, consistency) were addressed.

Professional experiences prior to 1994 will be provided upon request

Page 2 of 2

Contact this candidate