Customer Service Project
Resume:
Sicklerville NJ, *****
********@*****.***
EDUCATION
Drexel University School of Public Health
Philadelphia, Pennsylvania
Masters of Public Health
June 2010
North Carolina A&T State University
Greensboro, North Carolina
Bachelor of Science
May 2008
PROFESSIONAL EXPERIENCE
> Future Fitness Powered By AFC, Cherry Hill, NJ
Present
Front Desk Receptionist
. Supervisory roles such as the following: developing staff
monthly work schedule, approving and tracking staff timekeeping
including vacation, personal, and sick time, training newly
hired staff and serving as a mentor.
. Report and track inventory.
. Responsible for handling member's confidential files such as
payments and updated billing information.
. Provide customer service including handling problems and
inquiries.
. Perform various administrative tasks such as data entry, faxing,
filing, answering telephones, recording and tracking mail, etc.
> Research Initiatives for Scientific Enhancement, Greensboro, NC
2007-2008
Program Assistant
. Facilitated and developed referral and collaborative
relationships with high schools within the community to promote
the program.
. Coordinated and developed recruitment materials providing
detailed information regarding the program's purpose and goals
as well as the services and benefits to the students, parents
and the community.
. Assisted in candidate selection process by reviewing applicant
qualifications.
. Managed program activities by coordinating workshops and
seminars and contacting guest speakers.
. Coordinated events and travel plans and was responsible for
keeping track of travel expenses.
. Managed the evaluation process by creating and ensuring feedback
sessions for students, creating a manual outlining guidelines
and procedures, and documented program activities.
. Work closely with other staff members to develop and participate
in program related activities such as maintaining and updating
student's confidential files in databases, updating marketing
materials, maintaining updated information on staff/employment
paperwork, etc.
. Primary resource for providing assistance and handling
inquiries.
. Performed various administrative tasks such as data entry,
faxing, filing, answering telephones, etc.
RESEARCH EXPERIENCE
> HIV Behavioral Surveillance, Aids Activities Coordinating Office
2009-2010
HIV/AIDS Research
. Conducted literature reviews.
. Assisted with preparation of IRB paperwork for project approval.
. Developed and written proposals outlining project goals and
outcomes.
. Conducted primary statistical data analysis using SAS
Programming Software.
. Conducted PowerPoint, poster, and oral presentations at
seminars, meetings, and conferences to interpret and disseminate
findings in a clear and precise manner.
> Get Real Project, Public Health Management Corporation
2009
HIV/AIDS Research
. Conducted primary statistical data analysis using SPSS
Programming Software.
. Assisted with the cleaning of data sets to identify incorrect or
incomplete parts of the survey that may deem the data
inaccurate.
. Attended weekly meetings to interpret and disseminate findings
including raw output, tables, and reports.
> Healthy Asians American Project III, Drexel University
2009
Diabetes Research
. Conducted secondary data analysis using published materials.
. Assisted with grant writing and proposals.
. Attended meetings and seminars to disseminate findings including
tables, written summary reports and poster presentations.
> Minority Health Disparities Summer Research Project, University of
Arizona 2007
Breast Cancer Research
. Conducted laboratory experiments.
. Attended Annual Biochemistry Research Conference for Minority
Students as a poster presenter.
RELEVANT SKILLS
> SAS, SPSS, MICROSOFT EXCEL, MICROSOFT XP, MICROSOFT WINDOWS, INTERNET
EXPLORER
Tabatha Magobet, BS, MPH
Contact this candidate