Customer Service Real Estate
Resume:
Garner NC *****
************@**.**.***
Maranda Braswell
•Motivated, business professional with seventeen years Mortgage Loan Serving
Profile experience
•Effective communicator who handles challenges in a manner that best benefits
the company's interest.
•Demonstrate success as strong negotiator, recognized as a consistent top
performer.
Experience 09/2007-10/2010 Barclays Capital Real Estate, Inc. dba/HomEq Servicing
Raleigh NC
Resolution/Advocacy Specialist
• Prepare and resolve title claims.
• Investigate title impairment matters and coordinate resolution of title
issues with local legal counsel.
• Analyze documentation to determine exposure to investors and
company.
• Analyze settlement offers to determine merit.
• Negotiate settlements and review agreements to verify requisite
language present.
• Act in accordance with investor guidelines and authority to settle matters
escalating as appropriate.
• Coordinate loss mitigation efforts with appropriate business units and
counsel as necessary.
• Investigate fraud allegations to determine recourse.
• Serve as an advisory resource to business units on title issues.
• Perform special projects as requested by upper management.
08/2006-09/2007
Production Officer
• Contacted customers to negotiate a work out plan.
• Advise customers, title companies, attorneys, real estate agents of
HomEq Servicing policies and procedures
• Counsel customers and recommend alternatives to foreclosure
• Stay within compliance of Federal (FDCPA), State and company
guidelines.
• Investigated updated financial info to see if customer has
surplus/deficit
• Review loan docs for modifications, short sales, payoffs and
refinances before submitting to appropriate department for approval
• Work charged off accounts to minimize loss
12/1998-08/2006
Loan Counselor
• Took incoming and make outgoing calls
• Investigated financial info to determine if customer had deficit or
surplus
• Worked charged off accounts
•Communicate with investors about possible Note Sales
•Spoke with attorneys, title companies, real estate agents, and borrowers
regarding short payoffs and refinancing
8/1997-12/1998 First Union Mortgage Raleigh, NC
Customer Service Rep
• Assisted with customer inquiries and complaints by mail and phone.
• Answered questions regarding insurance, taxes etc
• Provided research if customer had discrepancy
3/1997-8/1997 Glaxo Wellcome Research Triangle Park, NC
Legal Clerk
• Reviewed, organized, and edited documents for litigation cases.
Education 1988-1992 Saint Augustine’s College Raleigh, NC
• Batchelor of Science in Business Administration.
• Graduated with 3.5 GPA
Computer Skills Lotus Notes Microsoft Windows
Microsoft Word Microsoft Excel
Microsoft PowerPoint Microsoft Outlook
Lexis Nexis
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