Sales Customer Service

Kym M. Sellountos

**** ******** ******

St. Paul, MN 55106

Goals

A challenging and rewarding career where I can utilize my knowledge and

experience to achieve the goals of the organization while learning new skills.

Working experience

Ashley Corporation, Richmond, VA

2002-2010

Project Coordinator/Office Assistant

1Scheduler - work with sales people, general contractors, Government

agencies job from start to finish of projects. Responsible for producing and

maintaining a working schedule for sales people, field hands, and managers.

Dealt directly with customers from the first point of contact and on-going

communication in regards to their needs.

2Sales Assistant - prepared proposals, bids, contracts, correspondence,

communicated with present and past customers.

3Supervisor - responsible for 9 -13 field hands, on going education and

training. Reviews and disciplinary actions.

4Ordering supplies, tools, parts, equipment, and faxing, copying documents.

5Human Resources, Scheduled vacation and time off for field hands.

6Customer Service – handled a multi-phone system, responsible for

maintaining service records, detailing service histories and on-going

appointments.

USI Insurance, Richmond, VA

2001-2002

Receptionist

1Receptionist handling a multi-line phone system and preparing outgoing mail

for various departments. First contact for incoming clients and sales

agents.

Vermont Academy, Vermont

1992-2000

1 Held a variety of roles that include manager of the student bookstore

(maintained a data base of all current and upcoming text books and

supplies for the school, was responsible for ordering and distributing text

books for all department heads and faculty for the school year),

full time dorm parent (responsible for the daily care and academic and

social well being of (7),17 teenage girls and boys, 24 hours a day,

receptionist, assistant dorm parent, assistant librarian, housekeeping.

Skills

•Computer skills: Experience in using many different software packages (MS

Office, Act!, QuickBooks), comfortable with daily use of Information technology

(e-mail, Internet, smart phones, GPS systems). Also capable of performing

routine IT support tasks (checking for viruses, performing security updates,

checking if backups were properly executed, installing applications or printers)

and liaising with IT professionals for the resolution of technology related

issues.

•Office management, handling supplies, time sheets and general problem

solving.

•Front office work including receptionist, human resources, training and

developing team members and management. I have the ability to multi task

and am able to handle multiple projects proficiently.

•Project coordination, scheduling service crews, preparing work packets,

managing routes.

•Ability and experience in working closely with General Contractors, Home

Owners, Manufacturers, In House and Outside Sales Personnel, Clergy, and

Area Government Agencies

•Sales assistant (handling permits, scheduling inspections, preparing quotes,

Certificates of Insurance, bids and proposals).

•Customer service for commercial, residential and the public sector customers.

Other skills

•Find it extremely easy and am very motivated to learn new skills. As can be

seen from many of my previous occupations I have been able to progress

professionally within the organization.

•Can work equally well alone, as part of a team or as manager of a team.

•Very good handling of the English language in both written and verbal forms.

•I have the ability to prioritize my work load and have very good customer

relations skills.

•I find it rewarding and pride myself in dealing with people and helping them

through understanding and empathy.

Studies

•Rice Memorial High School South Burlington, VT

•Trinity College Burlington, VT.

•CCV Springfield, VT.

References

•Ms. Ann Hergenreder, Ashley Corporation, 804-***-****

•Mr. Marcus Alban, Dominion Elevator Inspection, 804-***-****

•Mr. Kevin Tyler, ABF Freight, 804-***-****

•MaryAnn McArdle, Vermont Academy 802-***-****

•Barbara Irmiter, USI Insurance, 615-***-****

Contact this candidate