Customer Service Quality Assurance

COLLEEN WRIGLESWORTH

***** ***** ** .*.*.

Cell: 831-***-****

Rochester WA 98579 Home:

360-***-****

*************@*****.***

OBJECTIVE

Customer Service, Accounting

I wish to obtain a position with a company, which has good Business Morals,

Integrity, and is very Professional while having the opportunity for,

Professional and Personal growth, with the possibility of continuing

education.

PROFESSIONAL PROFILE

I have worked for companies learning and mastering these professions, such

as A/R/Collections,

Assisting in A/P and learning A/P, GL Journal Posting, Customer Service,

Data Entry, Scheduling/Dispatching, Cash Applications,Purchasing/Buyer.

I am very dedicated; Detail Oriented, Hardworking, always on time, and the

willingness to learn, and am a Team Player who enjoys Problem Solving. I

can learn and master new software programs with ease

CLERICAL

Receptionist, Multi-Tasking

Filing updated and maintained alphabetical and numeric file system system

Creating new Vendors and Customer files

Invoicing, Quotes

Assistant to the Sales Team when needed and Balance product inventory

nightly

Data Entry of new product into the company's data base

Managed ordering of all office supplies and distribution of them

Assist Shipping Dept. process Int'l Shipping Documents

Updated and revised the Policy and Procedure handbook

TECHNICAL

Scheduling drivers for there delivery routs

Quality Assurance

Computer troubleshooting on BOSO NOVA AS400 as well as operating:

MS Excel, MS Word, MS Outlook, BAAN IV,ORACLE, JD EDWARDS,VOICE

LINK,TMS,EVERST,

REAL WORLD & BUSINESS WORKS

Performed back-up on networks, to prevent information and product loss.

Money-handling skills: Cash applications, including preparing bank

deposits,

customer transactions, checks, credit cards, refunds, balanced loan spread

sheets, A/R, A/P assistant

CLIENT RELATIONS

Greeted, directed, and answered questions for clients by phone and in

person

Operated multi-line phone system efficiently to ensure client satisfaction

Assisted upset customers on a professional level and resolved problems and

concerns

Recorded accurate phone messages when a client chooses not to use voice

mail

EXPERIENCE

Accounting Admin Overland Parts Gilroy, CA. 12-06 -

07-10

Buyer Jam Pak Inc. Hollister, CA

11-07 - 12-06

Purchasing Assistant/CSR Zoom Eyeworks Hollister, CA

08-04 - 11-07

Receptionist Golden State Glass Hollister, CA

06-04 - 08-04

EDUCATION

Diploma Rochester High

Rochester, WA 1980

CNA Centralia College

Centralia, WA 1981

Certificate of Appreciation ST. Helens Hospital

Chehalis, WA 1982

Small Business Accounting Metropolitan Community Interest Program San

Jose, CA 1999

Flagging License Centralia College Centralia,

WA 2010

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