Sales Manager
Resume:
Rhonda Burdick
St. Petersburg, FL 33703 Ph. 813-***-****/ Email: ***********@*****.***
Office Skills: Excel, Access, MS Word, Siebel, Oracle, SAP, Salesforce
Awards & Recognitions
. CA Technologies - Q4 FY'10 MVP Winner - Channel Sales
. CA Technologies - Q3 FY'10 Core Value Winner - Teamwork - Channel
Sales
Education
BA - Communications - Buffalo State College
AAS - Marketing - Mohawk Valley Community College
NYS Cosmetology License - LCBS New York, NY
Experience
CA Technologies (Formerly Computer Associates)
10210 Highland Manor Drive
Tampa, FL
Inside Channel Account Manager
8/15/2008 - 10/14/2010
Responsibilities: Partner development and sales. Drove CA Technologies
revenue through Dell, CDW, Insight, Platinum and Gold partners. Educated
business partners on CA Recovery Management (Storage Software) and Data
Modeling products. Trained partners on CA business rules and sales
strategies. Assessed customer environments to determine the best sales
solutions. Configured recovery management and data modeling solutions.
Developed pipeline. Worked with Distribution (Ingram Micro, Synnex and
Tech Data) to set pricing for reseller quotes. Hosted web demonstrations
for resellers. Created quotes and special pricing whenever negotiations
required such as federal bids or competitive scenarios. Made outbound
sales calls on call campaigns 60+ dials/day. Achieved bonuses and rewards
based on sales performance. Trained CA new hires on processes and
procedures. This position required a firm understanding of sales business
rules, problem solving, quick responsiveness, excellent record keeping and
navigating corporate resources. Resigned from CA Technologies on excellent
terms. Eligible for rehire status.
CA Technologies (Formerly Computer Associates)
10210 Highland Manor Drive
Tampa, FL
Sales Operations Analyst
11/1/2004 - 8/2008
Responsibilities: Process development and implementation. This position
required very proficient Excel and Access skills to determine commission
allocations for Indirect Sales for North America. Used databases to analyze
large volumes of numerical data. Worked very closely with Field VP's to
allocate deals correctly. Explained compensation plan business rules in
detail to sales representatives and VP's. Reviewed adjustments to determine
whether they are eligible for commission. Provided VP's with monthly
reports showing revenue, payouts and YTD attainment. Processed monthly
accruals for Finance. Trained new hires on processes and procedures. This
position required extreme attention to detail, excellent documentation and
organizational skills.
Avaya, Inc.
Grand Regency Blvd.
Brandon, FL
Client Advocate Manager
8/2002 - 5/2004
Responsibilities: Sales Support. Negotiating quotes,, booking orders and
contract administration. Reviewed contracts and terms and conditions to
ensure all amendments were approved by the legal department. Ensured all
documents were signed and dated by client and stamped by notary. Completed
quotes on a daily basis and worked closely with Field Account Managers to
ensure all steps were completed to close business. Managed an inbound phone
queue. Received inbound calls from Field Account Managers and from clients
who wanted to terminate contracts. Saved as many accounts as possible and
renewed maintenance agreements over the phone. Required to make outbound
calls to clients who submitted paperwork to terminate contracts. Called
clients to negotiate new contracts to save their business with Avaya. Was
held to quality assurance standards, calls were randomly monitored and
scored. Met monthly quota and call volume requirements. This position
required excellent communication skills and Avaya product and service
knowledge. Eligible for rehire.
Nationwide Credit
Binghamton, NY
High Toll Analyst
11/2001 - 4/2002
Responsibilities: Received incoming calls from MCI customers regarding
their phone bills. Set-up payment plans when necessary. This position
required multi-tasking and efficient organizational skills to handle the
large volume of incoming calls. Resigned to move to Florida.
Atrium Staffing
Lexington Avenue
New York, NY
5/94 - 5/2001
Worked various long-term and short term temporary positions in Manhattan,
New York. Duties included reception work, filing, data processing and
various office duties. Some assignments were short-term while others lasted
several months. Worked a six month temporary position for Tishman
Construction and worked short term assignments in fashion showrooms and
other businesses. Worked temporary office positions while working as a hair
stylist both freelance and in salons.
John Barrett Salon
57th Street/5th Avenue
New York, NY 11/95 - 5/1998
Hair colorist and stylist
References
John Myers - Senior Channel Account Manager - CA Technologies - Tampa, FL -
Suzanne Johnson - PMP- Program Manager - Valpak - Clearwater, Florida - 813-
787-6469
Robert Hill - Senior Account Executive - CA Technologies - Tampa, Florida -
Jill Hayward - Director of Sales, Major Accounts - Tech Data - Clearwater,
Florida - 727-***-****
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