Project Manager Customer Service

Erika Napier

Secondary Phone: 502-***-****

E-mail: ********@*****.***

ER I K A L. NAP I ER

* **** **** *** * ng Cour t L ouisv i l le, K Y 40245 5 02.294.9731 e *******@*****.***

EMPLOYM EN T HISTORY

Administrative Support Specialist

12/27/2007 Current

Atlas Machine & Supply,Inc., Louisville, KY

• Basic administrative support duties, including, but not limited to, typing, filing, scheduling travel, maintaining

calendars;

• Plan events from small luncheons to a two hundred plus person employee picnic, to monthly events for employees

and customers;

• Work with the Machine Shop Office to acquire purchase order numbers from customers as well as maintain a record of

billing that is unfinished and needs special care;

• Design various mailings and customer brochures;

• Gain a proficiency in JobBoss and in the D & B SelectoryOnline job lead website.

12/27/2007 Current

Collect io ns/Cu r a t o r i a l Assistan t

Frazier International History Museum, Louisville, KY

• Project Manager for developing World War II exhibition. Responsibilities include coordinating a multi- department

team in the research, development, and production of an exhibition slated to open in 2009, research and

development of exhibit themes, processing all incoming artifacts, choosing artifacts for the exhibit, writing text to

tell the story of the exhibit, and working with the Frazier Oral History project to select veterans’ oral histories that

h ighlight exhibit themes;

• Liaison between the Museum and potential donors though the organization and implementation of special tours,

events, including a Gun Collector’s Breakfast hosting over 150 attendees and consisting of a special behind the

scenes, hands-on tour;

• Aide in the daily maintenance of Curatorial museum records through completing appropriate documentation for

i ncoming donations and loans; conducting an inventory of all artifacts; compiling environmental monitoring data

report for lenders, including the Royal Armouries, Leeds; and ensure housing and environmental standards for the

conservation and preservation of artifacts.

Research collections to develop and enhance current permanent exhibitions, establish clear title to artifacts, and respond to

artifact enquiries.

July, 2007- December 2007

Custome r Serv ice and Me mbe rsh ip Associate

Frazier International History Museum, Louisville, KY

• Produced and distributed membership renewal invoices on a weekly basis and created reports for Development

h ighlighting growth over the course of the year;

• Redesigned the Web Store component of the Frazier Museum Store, including accessablity, merchandising, and

handling special orders;

• Assisted the Manager of Customer Service with merchandise orders, inventories, processing damages;

• Built excellent customer services skills though staffing the Admissions Desk and Museum Store.

2/1/1999 6/1/2002

Execu t i v e Assistan t

Arrasmith, Judd, Rapp, Chovan, Inc., Louisville, KY

• Designed and developed brochures and proposals for State, Hospital, International, and Educational multi- million

dollar project bids;

• Managed schedules, appointments, and travel arrangements for five architectural partners and two associates;

• Handled all incoming and outgoing correspondence for a firm of thirty people;

• Kept filing current and organized filing moves;

• Supervised the layout of publicity materials for the Construction Specifications Institute’s (CSI) annual Trade Fair

(2000-2002);

• Worked with the CSI Louisville Chapter’s newsletter editor to publish the monthly newsletter;

• Worked with the Louisville Rotary Club education Committee Chair on the annual scholarship program (1999-

2002);

• Worked with the American Institute of Architects Louisville Chapter President and Past Presidents to arrange

events, publications, and travel arrangements;

• Ordered all office supplies in a timely manner as well as scheduled UPS, FedEx, DHL, and local printer pick-ups;

• As needed, red-lined drawings for Addendum purposes.

EDUCATION

1991-1994

• Washington University, Anthropology

1994-1996

- U niversity of Missouri, St. Louis, Anthropology

Expected completion of B. A. in Anthropology 2009

Contact this candidate