Customer Service Manager

GREG HULIHAN **********@***.***

**** ******* *****, ******** *******, CO 80920 719-***-****

CONSTRUCTION

Construction / Vendor Relationship Management / QA & QC / Residential / Customer Relations

Facilities Maintenance / Inventory / Safety / Procurement / Installation / Blue Prints

Ready to get the job done, I collaborate with administrators on the supervision of all work operations for new

construction and the remodeling of existing buildings. Skilled at managing projects from start to finish, I review

plans, monitor quality standards, and coordinate operational productivity from preconstruction, to closeout.

Being a proponent for cohesive and collaborative working environments, I take a hands on approach, fostering

smooth communication and working relationships with external agencies. I handle everyday issues with tact and

diplomacy, applying my leadership and decision-making skills to facilitate quick and amicable resolutions.

Controlling inventory guaranteeing service reliability

Maintaining supply chain and trade relations

Overseeing general contractor’s labor force

Ensuring proper scheduling and coordinating punch-list work

Establishing and verifying quality control and safety programs

Career accolades highlight my commitment to excellence, as evidenced by the four Outstanding Customer Service

Awards I received from Shea Homes, and William Lyon Homes. I have also received a Peterson Air-force Base

Army Corps of Engineers Certification and completed the OSHA 30 Hour Certification.

SELECTED ACCOMPLISHMENTS

Reduced turnaround time ensuring customer satisfaction. Shea Homes had extensive backlog of customer

repairs. Facilitated vendor meetings, and identified causes for delays. Developed and oversaw team of 27 trades,

coordinating schedules for repairs. Achieved customer satisfaction, reducing back log from 12 to two months

Maintained vendor accountability. One of Shea Homes job sites behind schedule and dis-organized. Facilitated

meeting with sub-contractors identifying reason for delays. Established work schedules and adjusted timelines.

Managed subs-contractors ensuring new schedules were followed. Achieved on-time completion rate of 100%.

Created new service. Needed to increase revenue at Hulihan. Expanded service offering adding electrical, flooring

plumbing and counter-tops. Took Company from ground up and created a one stop shopping experience for the

customer. Increased sales 25% ($150k) the first year, and achieved customer satisfaction.

Turned around customer satisfaction. Customer complaints were plaguing Shea Homes. Reviewed then

investigated customer concerns, scheduled vendors, and contractors for repairs and oversaw completion. Created

follow-up procedures for quality assurance. Received outstanding customer service award generating referrals.

CAREER HISTORY

Operations Manager, A&R Vending Services, $1.5M vending machine company, 2009 to Present. Recruited to

manage operations, driver schedules, and fleet services. Maintain warehouse inventory and vehicle maintenance

program. Manage customer data center and oversee building maintenance and repair. Supervise a staff of three.

Quality Control Inspector, Actus Lend Lease for Bovis Lend Lease, $2.5B, 2008 to 2009. Contracted to manage

inspections and subcontractor performance for global military housing construction firm. Oversaw subcontractor job

site quality. Coordinated documentation/submissions processes, and monitored construction activities.

Operations Manager, Hulihan Construction Services, 2006 to 2008. Relocated to new market, providing residential

remodeling services including tiling, carpentry, deck construction, cabinet installation, roofing, sheetrock installation,

and painting. Managed customer relations and communications.

Senior Customer Service Lead, William Lyons Homes, 2004 to 2006. Coordinated issue resolution and residential

repair activities for high-end residential construction company. Provided walk-through customer service for new

homeowners and scheduled repairs. Team Leader for a group of eight customer service representatives.

Earlier: Customer Service Manager and Construction Superintendent, Shea Homes. Inc.

Additional: I enjoy family travel, photography, music, outdoor sports, camping, hunting, and fishing.

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