Manager Sales

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CHRISTOPHER ZOLTAN RITCHIE

404-***-**** abh184@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Nineteen years of progressively responsible experience in all phases

of furniture design, sales, hospitality sales, marketing, merchandising,

and manufacturing for the wholesale trade and designers. Mother and

business partner passed away in 2004, resulting in managing Zoltan

Interiors, solo, and in ensuring continuity of business. Despite this

setback, the company has continued to grow with sales increasing from $500K

/ year to a $1M+ in less than five (5) years.

CORE COMPETENCIES:

Furniture Design & Construction; Fabric Selection & Design; Space

Planning & Furniture Layouts; Sales & Marketing (commercial, residential,

hospitality, catalog, boutique); Showroom Merchandising, Displays &

Tradeshow and Hospitality Exhibits; Global Sourcing; Project Management;

Warehouse Operations & Quality Control; Antique Restorations & Furniture

Repairs; Personnel Management; Hospitality Design; Contract Design Sales.

PROFESSIONAL EXPERIENCE:

Carytown Bicycle Company Manager

9/11/2011 - 12/1/2012

Richmond, VA

Job Responsibilities

. Handling day-to-day processes that are carried out in the store.

. Manages the product inventory, salespersons, goods for display, sales,

walk in, conversion, ticket size, basket size etc.

. Responsible for operation cost control, updating stock and

replenishment of stocks.

. To determine how many goods are actually on display in each category

. Encourage salespersons in performing their job efficiently.

. Sending DSR and Expense report to my cluster manager.

. Taking physical count of the store on daily, monthly and quarterly

basis.

. Provide customer service by greeting, assisting and responding to

customer inquiries and complaints.

. Achieving sales target for the store.

. Staff scheduling and briefing.

. Competition survey.

. Handling cash and float cash.

Restoration Hardware Assistant Manager

9/30/2010 - 4/1/2011

Georgetown, Washington DC

Transfer/Promotion

4/1/2011 - 8/14/2011

Restoration Hardware Assistant Manager

Richmond, VA

. Consistently meet or exceed the financial, operational, and visual

expectations of the company.

. Utilize and manage the use of weekly sales reports to track, analyze

and communicate business results and determine strategies to maximize

sales.

. Execute weekly objectives.

. Participate in a merchant day monthly with Store Manager.

. Communicate performance observations and offer feedback to Store

Manager.

. Maintain an awareness of home and apparel trends and relevance to our

store environment.

. Manage and motivate a high level of customer care.

. Manage and motivate the level of floor supervision (MOD and CCOD).

. Manage and motivate the Operations Supervisor, receiving and selling

teams

. Participate in recruiting and hiring.

. Serve as a proactive mentor, teacher and problem solver.

. Utilize Management Development Program and all available training

tools to provide consistent training to the Operations Supervisor,

receiving and selling team.

. Conduct monthly one on ones with Operations Supervisor and Receiving

Manager.

. Administer performance appraisals and goals to Operations Supervisor,

Receiving Manager and selling team Process.

. Adhere to all typical day/week/stock/Monday guideline.

. Participate in the Monday walk through and determine weekly

objectives.

. Manage daily restock.

. Manage the cycle count process on a weekly basis to ensure accuracy,

integrity and procedural compliance.

. Manage the markdown and transfer process.

. Manage supply ordering o Communicate weekly facility issues.

. Manage the opening and closing checklist o Perform all opening and

closing procedures.

. Manage all aspects of the store operational controls and perform

monthly operational self-audits.

. Train the Operations Supervisor, receiving and selling teams to have a

high standard for operations and loss prevention.

. Meet or exceed the store shrinkage percentage goal.

. Review with Store Manager operational audits and District

Manager/District Visual Manager checklists o Uphold all company policy

and procedure.

Ligne Roset Store Manager

1/13/2009 - 6/15/2011

Atlanta, GA

Director of Atlanta retail furniture showroom, including sales, operations,

administration, warehouse, marketing budgeting, and retail furniture

growth. Managed daily inventory control residential furniture and total P&L

accountability. Oversaw recruiting, hiring, development, and promotions.

Supervised, trained and motivated employees to reach new sales goals,

develop net working strategies, and find solutions to increase sales.

* Goal is to increased annual profits by at least 20% per year through

improved collections, networking, events, administrative procedures, and

reduced inventory levels. Manage total store level operations, including

staff hiring, training, and evaluation and work schedules.

. Handle budget planning and tracking, accounting and payroll.

. Coordinate inventory control, receiving; merchandising (plan-o-grams)

and store maintenance.

. Direct loss prevention initiatives, successfully reducing shrinking.

. Achieved the highest customer service.

. Responsible for every phase day-to-day store operations.

. Established sales goals managed budgets and devised sales.

. Maximized and designed sales and profitability execution

. Interviewed, hired, trained, mentored, coached and evaluated

performance of hourly associates.

. Responsible for personnel management, buying, merchandise selection

and presentation and store operations.

. Worked with national account managers to ensure merchandise changes

aligned with sales patterns.

Hospitality Account Executive 2008 October 3 - December 31

09 Four Hands, Inc.

Atlanta, GA

Hospitality Account Executive for Four Hands Inc, brought on to develop a

new department for hospitality sales and contract furniture designs. Over

saw all phases of furniture sales and consulted on how to expand the

company into this new market. In addition, managed 12 states as a

Executive Account Manager.

. Create and implement innovative hospitality sales campaigns to develop

new business opportunities and build new client relationships.

. Oversee new furniture designs and implement contract designs within

the furniture.

. Responsibilities include furniture designs and specifications,

choosing wood finishes, selecting fabrics, overseeing upholstery, all

applying to contract standards and codes.

. Attend trade and hospitality furniture markets, High Point Markets,

Las Vegas Markets, Atlanta, Chicago markets.

. Researched new and up coming markets that would pertain to hospitality

and wholesale furniture sales.

. Executive Account Representative while working with hospitality

program, maintained 12 states with over 800 retail stores. Maintained

customer relations and generated over $300,000 in revenue the first 6

months.

. Oversee all frame constructions to contract grade standards

. Work directly with factories in, India, China, Indonesia, and Mexico,

to start a program to manufacture to new frames.

Zoltan Interiors and Designs, Inc.; Atlanta, GA

1997-January 2008 Operations, Sales, & Designs

In partnership with mother, Susan Zoltan Ritchie, ASID, created Zoltan

Interiors and Designs, whose goal was to design and manufacture hand-made,

hand-carved furniture for the wholesale trade and designers.

. Create and implement innovative marketing and sales campaigns to develop

new business opportunities and build client relationships

. Led the sourcing efforts for an original collection of furniture,

designed exclusively for Zoltan Interiors; production plants now include

Spain, Italy, El Salvador, and Indonesia

. Researched the period and oversaw the introduction of the French Country

Collection; each piece is a work of art, made from kiln-dried hardwood

and defined with hand-carved decorations; started with 8 frames and now

have 187+ frames available

. Oversee the manufacturing of all custom furniture orders; direct

warehouse operations and logistics, maintain inventory and quality

control, and manage a staff of 10

. Responsible for setting up, designing, and staffing showrooms in Atlanta,

GA; High Point, NC; and New York, NY and exhibiting at wholesale trade

shows

. Work with catalog companies and their design consultants to custom-

produce furniture. Responsibilities include: furniture designs and

specifications, choosing wood finishes, selecting fabrics, overseeing

upholstery, performing quality control, supervising building of

containers, managing the import/export of product from Spain, Italy, El

Salvador, and Indonesia, and producing, shipping, and tracking of orders.

o Designed and installed teak furniture and custom cushions for 2000

rooms at the Radisson Casino, Aruba

o Created and produced four (4) sku's for Ballard Catalog

o Built to contract furniture specifications and designs for Neiman

Marcus/Horchow Catalog; four (4) sku's

o Designed and produced a custom barstool for Napa Style Catalog; one

(1) sku

. Designed and created for Nicole Reid two (2) custom, hand-carved and hand-

finished high chairs and am in the process of designing two (2) more

styles

o Entrepreneur, Nicole Reid, approached Zoltan Interiors to not only

design and produce the high chairs but to also assist her company in

its start-up

o High chair is an elegant, fully-assembled, unique design that is

convertible to a youth chair as child grows

o Selected the wood (solid kiln dried Mora) and fabrics ("leather like"

vinyl for easy cleaning) and created the five (5) non-toxic

finishing's

o Secured OSHA and Intertek Lab Certification, and adhered to all state

(AR) laws and government codes (fire, foam, finishing's)

. Working with Adrienne Landau on the design of a furniture line showcasing

her furs and fabrics; bidding on Wynn Las Vegas for furnishing of 300

rooms and a hotel/casino in Macau, China, for furnishing of 3000 rooms.

Showroom Manager and Director 1995-1997

Atlanta Collection and Interiors; Atlanta, GA

Assisted in opening Atlanta Collection and Interiors (ACI), an

internationally-inspired gallery/boutique owned by mother, Susan Zoltan

Ritchie, ASID. ACI also included a full-service drapery workroom and

furniture repair and refinishing shop.

. Apprenticed with Smithsonian Restorations to learn antique restoration;

saved the company thousands of dollars to do in-house repairs of imported

furniture.

. Managed Atlanta Collection showroom.

. Over see 8 employees and three different departments, and over see all

store merchandising.

. Expertise in antique furniture restorations led to in sourcing of

furniture repairs and refinishing for clients of ACI.

. Apprenticed with a skilled wood worker learning how to design, carve, and

create custom furniture.

. Commissioned by the Botanical Gardens in Athens, GA, to design, hand-

carve, and create two doors made from solid African mahogany wood.

EDUCATION/CREDENTIALS/AFFILIATIONS:

Education:

B.A., Communications 1992

New England College; Henniker, NH

Arundel, West Sussex, England

Certificates of Completion: 1999

. Furniture & Cabinet Touch-Up

. Introduction to Glazing & Toning

. Advanced Touch-Up

. Hi-Performance Coatings

. Antique Restoration

Affiliations:

. International Furnishings & Design Association (IFDA) member

. "With It" Design member

. Furniture Manufactures Member

. Hospitality Design Member

. ASID Industry Member [pic]

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