Customer Service Manager
Resume:
William G. Miner
Sugar Hill, GA *0518 *********@***.*** H:770-***-****
QUALIFICATIONS SUMMARY
Hardworking and detail-oriented distribution professional with extensive
experience in the retail and warehouse / distribution industries. Began
career as part-time associate in retail store, progressed to manager of a
600,000 sq ft Distribution Center successfully managing15 to 35
associates in inbound and outbound operations within the warehouse
environment. Resourceful problem solver and effective communicator.
Knowledgeable in Warehouse Management Systems such as WMS, IMS, and AOPS.
PROFESSIONAL EXPERIENCE
Office Depot Inc. 1993- 2010
Inventory Control Production Manager - Buford, GA, 2010
Completed 50,000 orders and averaged 250,000 lines per week based on 15,000
items for production.
Managed associates who processed cycle counts, researched location
discrepancies for production, variance report, internal damages, store
transfers, and internal supply usage.
. Increased productivity and reduced cost in the distribution center by
analyzing reports and managing associates to profile the pick module.
. Managed Replenishment and Stocking teams to pull product from the deep
reserves to the primary picking locations for customer orders.
. Provided support to the Production team to research any discrepancies in
inventory.
. Participated in projects such as server upgrades for the warehouse
tracking system and verified product location versus system measurements
to facilitate product movement through the pick module.
Receiving Manager - Buford, GA, 2009 - 2010
Managed various job functions such as receivers, put away equipment
operators and office personnel.
. Completed approximately 150,000 cartons per week for Inbound Operations.
. Increased on-time receiving by 10% by managing the flow of inbound PO's
by due date and communicating with corporate planners/buyers and
scheduling team.
. Reduced vendor discrepancies from PO's by creating a QA procedure that
adjusted the receiving process to audit by PO in order to research any
SKU level discrepancies.
. Controlled payroll based on inbound volume.
Inbound Operations Manager - Buford, GA, 2004 - 2009
Managed stocking, equipment put away, furniture, bulk and returns
departments within Inbound Operations.
. Completed 100,000 cartons on average per week for Inbound Put Away
function.
. Profiled the furniture and bulk areas to increase productivity and reduce
damages by the Pick and Put Away process.
. Cross-trained associates in all areas to accomplish team goals resulting
in decreased associate turnover by 6%.
. Redesigned returns process to reduce number of times product was handled.
. Participated in furniture repair project which created the process and
the wrote SOP's for the rest of the Supply Chain.
. Contributed to 5S Lean and Kaizen rollout.
. Communicated with corporate and 3rd party (Motorola) in the on-site setup
of the Motorola scanner repair process.
. As labor management expert at warehouse, worked with labor engineer to
make sure standards where correct, changed some standards, and rolled out
labor management tools and training to the rest of the management team.
William G. Miner Page Two
PROFESSIONAL EXPERIENCE (continued)
Office Depot Inc. (continued)
Detail Receiver - Buford, GA, 2002 - 2004
. Accurately received all PO's in the warehouse.
. Cross-trained in the receiving office and processes.
Batch Picker - Buford, GA, 2002
. Picked electronic merchandise for store locations.
Store Receiving Manager - Lawrenceville, GA / Sarasota, FL, 1997 - 2002
. Managed all stockers to work freight in a timely manner.
. Reduced shrink percentage by accurately receiving store merchandise.
. Provided excellent customer service at all times.
. Managed Damaged and Defective area, the second lowest in the district.
. Coordinated training of all associates on the forklift and all procedures
in Receiving, as well as Damaged and Defective areas.
. Assisted in new store openings.
Damaged and Defective Clerk - Sarasota, FL, 1997
. Coordinated the return of all defective merchandise to the vendor.
. Reduced the Damaged and Defective total over $60,000.
. Established an understanding of the receiving process.
. Trained two other associates for this department.
Business Services Clerk - Sarasota, FL, 1993 - 1997
. Performed customer service duties.
. Monitored and managed all bills for the department from the printing
vendors.
. Handled all printing and copying orders.
EDUCATION
A.S., Computer Information Systems Analysis - Manatee Community College -
Bradenton, Fl, 1997
Diploma, Booker High School --Sarasota, Fl, 1991
A+ Certified
A+ Prep - Gwinnett Technical College - Lawrenceville, GA, 2001
TECHNICAL/SKILL PATH TRAINING
WMS Inventory Control and Tables Supply Chain Management
WMS Receiving How to Become a Better Communicator
Leadership Essentials Leadership and Teambuilding
Managing Multiple Projects,
Objectives,
Deadlines
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