Customer Service Administrative Assistant

Regina Green

*** ******* *****, *******,, ** ****9

706-***-**** Cell – 706-***-**** – ****--***********@*******.***

OBJECTIVE A position with your company where my experience will add value to your operations.

PROFILE More than 15 years experience in the insurance industry.

Recognized with a unique blend of insurance underwriting experience.

Goal-oriented with team leadership capabilities

Organized, highly motivated.

Proven ability to work in unison with staff and co-workers

Experience working with culturally and linguistically diverse and disadvantaged population.

Extensive customer service interaction experience

Assisting in the development and testing of new commercial rating system

EDUCATION Current SC P & C Producers License

LICENSE INS 21,22,23 Certificate in General Insurance

Career related self development training courses

McCarrie Schools of Health Sciences and Technology – Diploma - Cardiovascular

EXPERIENCE AND ACCOMPLISHMENTS

CSR INSURANCE UNDERWRITING

Successfully screen and process Personal and Commercial Lines applications

Responsible for overall risk selection

Rate and quote new and renewal business

Handle client requests in a discreet, courteous, and professional manner.

HEALTH & BENEFITS COORDINATOR

Provide clients with a presentation of all current HMO options available

Conduct health care assessment with clients to identify existing or anticipated needs of all family

members

Assist plan participates with complex benefits issues such as life events, health plan issues and future

terminations, pensions, death and hardship withdrawals

Responded to over telephone calls per day from customers with diverse needs and personalities

ADMINISTRATIVE

Manage office administration to support staff

Maintain reports, correspondence and databases

Provided front-line reception duties

Supervised and trained five office staff in policy holder services

Administrative duties included account billing and collection of premiums

Maintain client files and client contact as needed

EMPLOYMENT HISTORY

2004 - 2009 Agent/CSR - Ellis Insurance Agency, Hampton, SC

Provide Personal and Commercial Line support servicing new and renewal accounts

2002 - 2003 CSR - Low Country Insurance Services, Beaufort, SC

Provide Personal and Commercial Line support servicing accounts

2001 - 2002 Health Benefits Coordinator - Maximus, New Jersey Family Care, East Windsor, NJ

Assist clients in problem resolution and provided a presentation of benefits available

2000 - 2001 CSR / Benefits Coordinator - Temporary - Towers Perrin, Voorhees, NJ

Provided high quality telephone customer service assisting clients with benefits packages

1999 - 2000 Administrative Assistant - Temporary -Computer Science Corporation, Morristown, NJ

Provided secretarial support to Director and Contract Administrators.

1998 - 1999 Administrative Assistant - Temporary - Engelhard Insurance Agency, Medford, NJ

Team administrative work

1996 - 1998 Consultant - PLP Professional Partners, Howell, NJ

Travel to several insurance companies testing the installation of new commercial rating systems

1985 - 1992 Commercial and Specialty Underwriter - Cigna Corporation, Tampa, FL and Phila., PA

Responsible for overall risk selection including Inland Marine, Yachts, Fidelity and Commercial Lines

PART TIME EMPLOYMENT

Server and Hostess• Settlers In and Pirates Inn, Medford / MT Laurel, NJ

1992 - 2002

Act as a "sales representative" for the restaurant, selling add-ons and extras to achieve one of the

highest per-ticket and per-night sales averages while building a loyal clientele of regulars,

MILITARY

United States Navy – Leadership & Personal Training

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