Manager Customer Service

Gail M. Lipton Hoffmeyer

** *********, ***** *****, ********** 92656

Cell: 661-***-**** Home: 949-***-****

************@*****.***

Director/Manager

Passion ~ Commitment ~ Results

Experienced and Results Focused Environmental, Health and Safety Director with 25 years of experience

designing, developing and implementing EHS programs that mitigate or eliminate incidents and injuries.

Excellent communicator, who is creative and ensures that Safety becomes a way of life.

PROFESSIONAL

EXPERIENCE

Sunrise Produce, Commerce, Ca January, 2010 – Present

Director of Safety and Transportation

• Developed, implemented, and maintained all written EH&S programs and policies in accordance with OSHA, Cal OSHA, HACCP,

and/or corporate standards and in compliance with applicable laws.

• Developed, implemented, coordinated and performed EH&S training.

• Provided technical EH&S support and information to required personnel.

• Participated in process reviews (such process hazard analyses, etc.)

• Supported corporate/plant engineering to implement engineering controls to minimize safety and occupational health hazards.

• Managed and maintain PPE (personal protective equipment) requirements.

• Promoted safety and health awareness through internal company memoranda, newsletters, and/or specific training programs.

• Lead and served on various EH&S related committees.

• Developed, implemented, and managed OSHA, CAL OSHA and HACCP required reports (OSHA logs etc)

• I understand Federal and State (California) occupational safety, health and environmental regulations and monitor regulatory changes

as they occur. I advised the company and corporate staff of regulatory changes to ensure timely compliance.

• I periodically audited practices and records of facilities to ensure compliance with company programs and Federal/State occupational

safety and health regulations.

• I managed near-miss incidents, lost-time injuries or illnesses, and worked with injured workers, TPA, and clinic to manage Worker's

Compensation Claims.

• Reviewed injury/illness and non-injury incident investigation reports and follow-up as necessary.

• Commitment to continuous improvement to comply with ISO 9001:2000 and any other regulatory standard.

• Continuous interpretation and compliance planning for current and emerging environmental regulatory requirements at all levels

(Federal, State, County, City, etc).

• Preparation and implementation of all environmental permits, reports, training and related requirements.

• Interact with regulatory agencies, management, and other personnel to ensure environmental requirements and programs are fully

integrated and effective.

• Participated or lead working teams in the development and continuous improvement of Environmental systems, programs and

strategy

VSR Logistics Inc., Carson, Ca July, 2007 – December, 2009

Service Center Manager /Terminal Manager

Responsible for improving under performing terminal operations for 300,000 sq. ft. facility

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Managed and Partnered for success with a team of up to 90 drivers and owner operators

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Exceeded my customer’s expectations in delivery and customer service performance

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Coached a team up to ten supervisors, and 110 employees

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Maintain fleet of tractors and trailers to meet all safety regulations created new tracking programs for maintenance

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Operate facility in compliance with OSHA and DOT standards.

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Met with new and existing shippers on sales calls to increase volume

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Responsible for P&L, reporting, and solutions

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Directed Dock & PD Engineering for up to 75 doors, cross and non cross dock

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On time, Productive, and cost efficient Project Management

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Employee Relations, HR, Payroll, HRIS, Environmental Compliance, Safety & Maintenance

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FEDEX GROUND INC., Pittsburgh, PA (Headquarters) 1993 – 2007

Second largest small package carrier in North America.

Senior Manager, Manager (2000 – 2007; Farmington, NM, Bakersfield, CA, Lancaster, Bishop &

Ridgecrest, CA, Burbank, CA)

Drove the performance of a $15 million operation including business process compliance, engineering, maintenance, safety, and

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service and staffing.

Directed the development of exceptional service standards for internal and external customers.

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Evaluated facility operations, engineering and personnel to achieve optimal performance levels.

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Facilitated all Safety Meetings in unique ways to ensure attention throughout meetings

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Set up Safety Committees to peak employee/Contractor participation

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Accountable for achieving productivity and financial goals for the terminal.

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Responsible for Terminal Audits in all functions to ensure compliance

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Major Projects and Achievements

Gail M. Lipton Hoffmeyer

14 Spicewood, Aliso Viejo, California 92656

Cell: 661-***-**** Home: 949-***-****

************@*****.***

Transformed a pro union environment into motivated independent contractors (removed from “red zone status” within first 3

•

months) by resolving crucial problems that perpetuated a pro union stance.

Boosted productivity goals, administrative quality index and customer satisfaction scores by engaging and challenging my

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people, setting goals and providing proper training.

Year after year beat accident/injury frequencies

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Earned the #1 terminal rating in company for 4 months in FY04;

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Achieved #1 terminal in the SCAL Region during 10 of the previous 11 months.

Received Human Resource Excellence Award FY04

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Received the Service Culture Excellence Award for Region and the Division FY 02.

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Boosted Administrative Quality Index from 39% to 108% through effective training and motivation.

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Increased the Western Division’s Regional ranking 25% within the first 3 months by providing hands on training,

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follow up, praise, assistance, and motivation.

Reduced overdue Accounts Receivable $50,000+ by taking ownership and making it personal.

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ISO 9000 Perfect Audit

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Was the Lead in Region to help design, train and maintain CSB (Critical Safe Behaviors) Program

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First State Driver Champion

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Pickup and Delivery Manager (1999 – 2000; Los Angeles, CA)

Managed volume planning, forecasts, and package pickup and delivery. Recruited, hired, trained and evaluated package

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handlers, service managers, contractors and drivers.

Supervised 85 independent contractors, monitored the loading and unloading of trailers and vans, and ensured optimal package

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pickup and delivery.

Maintained records of contactor owned fleet and all DOT regulations/requirements. Responsible for creating a safe work

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environment.

Accountable for planning the sorting strategy of packages based on project volume, head count and unforeseen circumstances.

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Voted Pickup and Delivery Manager of the Year and Employee of the Year for FY 00

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Operations Coordinator (1995 – 1999; Lancaster, CA)

Front line supervisor responsible for managing the efficient sorting, delivering, and handling of packages within prescribed time

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frames.

Administrative Quality Coordinator (1993 – 1995; Lancaster, CA – Formerly RPS Inc.)

(National small package carrier bought out by Fed Ex Corporation in 2000 )

Performed monthly operational audits. Responsible for the Data Quality Index.

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Instituted and monitored the pickup and transport of DOT regulated hazardous materials.

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EDUCATION

American Red Cross Volunteer Instructor

First Aid, CPR, Workplace Safety, AED

FedEx University, Pittsburgh, Pennsylvania

TQM Coach, Safety Certifications, HR Certifications

Antelope Valley College, Lancaster, California

Business Major, Honors Program

Holly High School, Holly, Michigan

Diploma

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