Manager Service
Resume:
Allen Y. Jones
*** ***** ***** ******, *****, FL 33130
**************@***.***
PROFESSIONAL SUMMARY
I am a highly experienced Warranty Administrator with a proven track record
of achieving customer satisfaction. I have performed sales of engines,
parts and warranty programs. As a long-time member of the marine industry,
I have broad overall knowledge of marine applications and parts. I have
terrific customer service skills and a special ability to manage clients of
all types and personalities. I'm proficient in Excel and MS Word.
EMPLOYMENT HISTORY
Pantropic Power Inc. Marine Propulsion Division - Miami, Florida, December,
2007-October, 2009
Marine Field Supervisor and Customer Relations Manager: Involved in all
aspects of Caterpillar Marine field service for vessels ranging from 38' up
to 206' in size.
. Brought overall service and product satisfaction rate from mid 70% to 90%-
plus level.
. For business development, secured new customers by promoting the
Caterpillar Product through a variety of Caterpillar programs. Sold
Caterpillar extended warranty policies.
. Reviewed vessel and engines prior to service, recommended service,
supervised work, inspected and followed up when completed.
. Updated captains and owners about vessel status, working closely with
Service Manager and Service Writers.
. Administered Lloyds of London engine re-certification.
. Performed new engine orientation with captains and owners.
. Worked with Caterpillar to resolve warranty issues. Addressed all client
concerns and resolved disputes.
Allied Richard Bertram Marine Group-Miami, Florida, July 2002-October, 2007
Warranty administrator: Involved in all aspects of negotiations with
Bertram, Tiara, Azimut yachts.
. Supervised all repairs, inspected and approved Bertram pre-delivery
inspection for all systems. Sea Trialed, proved, inspected all systems
while under way for final acceptance of vessel.
. Consulted with client's concerns, identifying yacht warranty, identifying
separate components that carry their warranties from vessel
manufacturing.
. Contacted, negotiated, coordinated and supervised subcontractors.
. Provided client and captain orientation for delivery of new vessel.
. Followed up with clients to insure customer satisfaction.
. Administered warranty issues at Allied Richard Bertram satellite
facilities and directed local subcontractors at their respective
locations.
Custom Engine Service - Hialeah, Florida, 1995- 2001 (MerCruiser Engine
Power Center: Wholesale Distributer of MerCruiser engine packages and
components to marine industry in Florida)
Parts Department: Recommended and sold Crusader, MerCruiser. Mercury Marine
High-Performance and Mercury Outboard motor parts, including after market
parts.
. Designed, implemented marketing and sales programs, advertising and hands-
on engine sales
. Controlled inventory levels to insure maximum profit
. Provided consulting services to dealers for proper engine applications
and major components
. Worked directly with General Manager to bring Custom Engine Service from
the lowest-selling Engine Power Center to the second largest Engine Power
Center in the United States.
Beach Auto: Dodge, Oldsmobile and Volkswagen Dealer, Miami Beach, Florida,
1992-1994
Warranty and Service Writer: Wrote service work orders and recommended
scheduled service. Warranty Administrator for Chrysler product line.
AJ Enterprises: Ft Lauderdale, Florida, 1988-1991
Self-employed
. Prepared boats for storage and transportation; designed and built cradles
for overseas transportation.
. Vessel surveying for C&E insurance and financing.
. Subcontracted and coordinated ground transportation of vessels.
. Pre-owned boat dealer, purchased, restored and sold small boats from 17'
to 28'
Davie Marine Center, 1984-1988
Boat Sales, Parts Manager, Service Manager
EDUCATION AND TRAINING
Caterpillar Training Courses:
- Basic Engines 1 & 2
- Basic Starting & Charging (Included hands-on troubleshooting)
- Cooling System Operation and Troubleshooting
- SIS & TMI Web and Parts Integration
Bertram University: 2004, 2005, 2006
Tiara Tech: 2004
Mercury Marine: Diesel Service and Technical 2002
Mercury Marine: Mechanical &Technical 2001, 2002
Mercury Marine: Service Management 1997 -2002
Chrysler Corp. Service & Management 1994
Dale Carnegie: How to Win Friends & Influence People, 1982
Graduate, Ephrata High School, Ephrata, Pa
References Available Upon Request
Contact this candidate