Project Quality Assurance

Promila Tanwar

Ph: 201-***-****

Senior Business System Analyst

*************@*****.***

Summary:

. Over 9 years of IT experience in diverse domains such as

Pharmaceutical, Healthcare and Speakers Bureau, Call Center, Auto and

consumer finance, Telecommunications, Finance, Credit Card as a

business analyst.

. Voluminous experience in gathering of requirements with strong Co-

ordination of Business users, Subject matter expertise, Developers,

Design, UCD, Testing Team and End Users.

. Solid Experience working with Web Applications, Web Services and XML

(SOAP, WSDL and HTTP).

. Experience in conducting GAP analysis, Feasibility analysis, Risk

analysis and Cost benefit analysis.

. Involved in the management, planning, preparing SOW and scoping of the

projects.

. Extensively worked in all phases of Software Development Life Cycle

(SDLC) deliverables.

. Excellent Experience in Change Control Process, Rational Unified

Processing (RUP), Unified Modeling Language (UML), Capability Maturity

Model (CMM) and Use Case Specification Documents (USD).

. Sound proficiency in analyzing and creating Business Case document,

Software Requirement Specifications (SRS), Data Migration Approach

Document, Business Process Modeling (BPM) use cases, use cases

diagram, context diagram, Sequence diagrams, Activity diagram, Class

diagram, Entity Relationship Diagrams, Data flow diagrams, business

flow diagram and navigational diagram using MS Visio and Rational

Rose.

. Experience in User Interface Design and Data Modeling.

. Hands full of experience in MS Office Suite, MS Project for Project

Plan, MS Visio, Rational Suite Rational Rose, Rational Requisite Pro,

Rational Clear Case and Rational Clear Quest.

. Experience in reviewing Test Procedures, defining Test cases,

reviewing and maintaining Test scripts, analyzing bugs, interacting

with team members in fixing errors from IST, functional and UAT.

. Organized many Joint Application developments (JAD) and Joint

Requirement Planning sessions (JRP), Interviews, workshops and

requirement Elicitation sessions and Rapid Application Development

(RAD) sessions with end-user/clients/stake holders and the development

group.

. Experience in hosting of online training and classroom trainings to

train business users once the project is implemented.

. Extensively interacted with the QA Team in executing the Test Plans,

Providing Test Data, Creating Test Cases, Issuing MR upon detection of

bugs and collecting the Test Metrics.

. Received recognition as a strategist and in improving efficiency and

accuracy of work.

. Excellent analytical & problem solving skills and a team player with

strong interpersonal and communication proficiency.

Educational Qualification:

Bachelor Degree in Economics, Delhi University, India.

Master in English Literature, Delhi University, India.

Diploma in HTML, C++, Java, Advanced Java, VB Script, Java Script.

Certificate in Building an Effective Business Case

Member of IIBA (Preparing for CBAP Certification)

Technical Skills:

Packages: MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook)

MS Project, MS Visio, MS SharePoint, Rational suite

(Requisite Pro, Rational Rose, Rational Requisite Pro,

Rational Clear Quest, Clear case) and Niku, Lotus

Notes, Corel Paint Pro Shop, Adobe Photoshop

Languages: C, C++, Java, UML, HTML, DHTML, XML, XML, .NET, SOAP, SQL

Databases: MS Access, SQL

Operating Systems: Win XP, 2000, 95, 98

Testing Tools: Test Director 7.01, Quality Center 8.0, OnTime,

Adminitrack

Test Strategies: Functional, UAT

Other Tools/Technologies: Daptiv (PM Tool), SnagIt, Web

Services, Dreamweaver, Axure, Serena, Corel Paint Pro,

JIRA

Professional experience:

KnowledgePoint360 Group, LLC, Secaucus, New Jersey

April, 2007-Current

Role: Senior Business Analyst

Senior Business analyst/Lead Business Analyst for external clients - Lilly

and Genentech and acted as primary liaison between clients and internal

systems development and operations. I was involved in various successful

projects and helped the organization to achieve cost-effective production

with increased quality and efficiency. Worked as a liaison among business

stakeholders to understand business problems and opportunities in the

context of requirements and recommend solutions that enable the

organization to achieve its goals. Successful experience in development of

detailed business requirements documentation (BRD), functional requirements

(FRD) documentation, project plan, use case development for several

projects including Lilly Capx; Lilly Travel Integration System, Feedback

Activity Phase I to Phase IV; Compensation Phase I and Phase II; E-

Newsletter; Attendee and Venue Management; Six Sigma Close-out and some

more.

Responsibilities:

. Acted as a liaison between the business and IT technical resources.

. Clarified client requirements, business needs and project objectives,

via feedback sessions and client meetings, in collaboration with all

stakeholders.

. Extensive interactions with the client and the management teams to

understand the requirements and report the status of the testing

efforts on their applications.

. Conducted brain-storming sessions with project focus groups to get a

better understanding of client business processes.

. Involved in creating the project plan, scope and vision document.

. Interfaced with management, users, and information technology

professionals to create high-level conceptual solutions to business

problems.

. Conducted business analysis, project assessment and gathered business

and functional requirements.

. Handled multiple (3-4) projects simultaneously and manage each effort

within the target dates.

. Created Business Case Document to evaluate, rate and compare new

products for online booking travel management and identify the most

promising viable, innovative and workable solution for the Lilly

Travel Integration project.

. Analyses of data feed requirements to fulfill the request to import

and synchronize data from third party vendors.

. Translated business requirements into system specifications that are

clear and understandable to the implementation team.

. Facilitated JAD sessions with management, development team, users and

other stakeholders to refine functional requirements.

. Created current business diagrams and proposed business diagrams to

depict the difference between current functions and proposed

solution's functions

. Created requirements traceability between business requirements and

functional requirement to ensure all business requirements are covered

during the functional requirements sessions.

. Planned and defined system requirements to Use Case, Use Case Scenario

and Use Case Narrative using the UML methodologies.

. Created Use Case Diagrams, Activity Diagrams, State chart diagrams,

business process diagrams, Swimlanes diagrams.

. Created Wireframes/Screen Mock-Ups for User Interface Design and made

minor changes to the HTML screens.

. Met with all developers and project stakeholders to lead a kickoff

meeting. Defined and introduced the project, team members' roles, and

key deliverables. Mapped out timelines, milestones, communication

processes, question and answer session.

. Facilitated scope and requirements walk thru sessions for business and

IT groups.

. Held post-launch review meetings (Lesson Learned sessions) to revisit

project strengths and liabilities, and to build out better processes

for future projects. Team building and wrap-up continued up to this

point.

. Created and managed project templates, business requirements document

template, use case templates, change control form and traceability

matrix.

. Established a well defined Change Control Process.

Environment: MS Word, MS Power point, MS Excel, MS Visio, MS

Project, Corel Paint Pro Shop, XML

Client: AXA Equitable, New York City

January 2007-April, 2007

Role: Sr. Business Analyst

Project Scope: The scope of this project is for AXA Equitable to move

towards a Computer Telephony Integration system to centralize and support a

multi-site call center environment on a national basis. This proposed CTI

system preserves the vision of a single, complete technology platform that

works seamlessly across multiple contact centers to provide consistency to

business processes and ultimately to the customer experience. This new CTI

system will support all four business lines of AXA Equitable - AXA Life

(NOC), Accumulator (Harmon Meadow) and AXA EquiVest & MONY (SOC, Syracuse).

Responsibilities:

. Conducted brain-storming sessions with project focus groups to get a

better understanding of client business processes.

. Conducted meeting with Customer Sale Representatives, Call center

operations and management team to understand their business

requirements. Identified gaps and proposed solutions to fulfill them.

. Created Business Functional Requirement Document, Use Case Diagrams,

Activity Diagrams, State chart diagrams and business process diagrams.

. Created the AS-IS Model of the system and performed a complete GAP

analysis to identify problems and inconsistencies with the business

requirements specification and the existing system.

. Created current business diagrams and proposed business diagrams to

depict the difference between current functions and proposed

solution's functions

. Created traceability between current state challenges and high level

business requirement to show the benefits of proposed solution.

. Planned and defined system requirements to Use Case, Use Case Scenario

and Use Case Narrative using the UML methodologies.

Environment: MS Word, MS Power point, MS Excel, MS Visio, MS Project,

Lotus Notes

Client: HSBC, Bridgewater, NJ

May 2005 - November 2006

Role: Business Analyst

Project Scope: The Scope of this project is to build the functionality for

CSR Employees to register and Operate/ access the customer's accounts on

the web. Once the CSR employee registers on the site with his employment

credentials they would get the login access. With the successful login,

he/she would have full access on the customer's accounts. This application

also tracks the CSR activities on customers' accounts. Tracking record is

useful for the business owners to trace the activities done on the

accounts.

Responsibilities:

. Interacting with business users, understanding their business

processes, understanding their current IT systems.

. Gathered Business Requirements from the Offerings management team.

. Facilitated JAD sessions with management, development team, users and

other stakeholders to refine functional requirements.

. Conducted walkthroughs for High-level requirement and Use Case Walk

Through to discuss certain issues with the Business team, Architecture

and design team and development team.

. Conducted iterations and communicated results and milestone

achievements to the stakeholders while keeping the developers closely

updated on all documented refinements.

. Identification of data elements from various sources of client

reference data and their simplification for date source finalization

prototyping of reports.

. Developed RUP Analysis Model that included entity classes, use case

diagram, sequence diagrams that provided a view of the requirements.

. Collaborated with Quality Assurance Analyst in Rational Clear Quest to

track defects and used Rational Clear Case to maintain consistency in

the builds.

. Worked with the quality assurance team so as to test different

releases and to develop test plans and test cases and involved in test

plans, documentation of test reports, etc.

. Set up definitions and process for test phases including Product test,

integration test, system test and User Acceptance Test (UAT).

. Collaborated with developers to determine the root cause of defects

and checked the validation of the application against the

requirements.

Environment: UML, RUP, Rational Rose, Rational Requisite Pro, MS Project,

MS Access, MS Visio, MS PowerPoint, Java, PL/SQL.

Client: Verizon, Orangeburg, NY

January 2004 - April 2005

Role: Business Analyst

Project Scope: Verizon is the leading provider in communication technology

and the scope of this project is to document all the functional requirement

of all the modules, which comprise the Data Certification program, generate

report based on Data certification of the employee in each area and also

generate reports based on their rewards accomplished.

Responsibilities:

. Involved in full cycle implementation of the project. Conducted

meeting with sales, operations and marketing management team to

understand their business requirements. Identified gaps and proposed

solutions to fulfill them. Assisted in creation and reviewing of blue

print.

. Developed business requirement and functional requirement documents

based on the scope document, project charter and meetings with the

business users.

. Assisted in complete configuration of Opportunity and Lead management

scenarios based on the user requirements.

. Used MS Project for status reporting and planning.

. Designed proposed process flow diagrams for the new system and a new

matrix covering all the conceptual parameters of the new system.

. Assisted in system enhancement design meetings and developed Use case

documents with Work Flow and Sequence Diagrams using UML.

. Participated in the logical and physical design of the overall

architecture with the IT team.

. Assisted in developing test scenarios, test cases and implemented test

plan with the QA team.

. Participated in UAT and worked with Test-Director for bug and defect

tracking.

. Conducted user training sessions with Key users. Responsible for go-

live and production support.

Environment: UML MS Project, MS Access, MS Visio, MS PowerPoint, PL/SQL.

Client: Discover Financial Services, IL (Morgan Stanley)

April

2002 - December 2003

Role: Junior Business Analyst

Project Scope: Discover Financial Services is one of the leading Credit

Card Companies in the world. It is the only company, which provides its

Card Members with Cash back Bonus Rewards. Reward amount is calculated

based on the Qualified Purchase Amount (QPA). The objective of this project

is to create a reward product that increases the flexibility and appeal to

the Card member by allowing them to have more control over when they redeem

their reward. The enhancements to the rewards system will make the rewards

program more attractive in the marketplace.

Responsibilities:

. Worked with the Sr. Business Analyst to define the scope of work and a

timeline for deliverables.

. Captured meeting minutes during project meetings and requirements

gathering sessions.

. Participated in all aspects of the project, including, requirements

gathering, documentation, testing and

. Created Business Requirements Document and converted them into SRS

Document.

. Accurately and efficiently executes test plans.

. Takes input from Sr. Business Analyst and appropriately and accurately

applies comments/feedback

. Listens to others and accepts input from team members.

. Accurately prepares written business correspondence that is coherent,

grammatically correct, effective and professional.

. Accurately completed, submitted status reports in a timely manner and

did various other duties as assigned.

Environment: HTML, J2EE, SQL and Windows NT, UML, Rational Requisite Pro,

ClearCase, ClearQuest.

Client: Bajaj Auto works, India

October 2000

-December 2001

Role: Programmer/Analyst

Project Scope: Bajaj is one of the leading Automobile industries in India,

and provides various services for their customers. This project is to

maintain all the sales and maintenance records.

Responsibilities:

. Developed site map, navigational rules, screen layouts and GUI

elements. Programmed registration and search functions in Active

Server Pages. Designed and developed table layouts, frame based

navigation and forms in HTML/_JavaScript.

. Analyzed and translated editorial and visual content for web channel.

. Developed database queries and updated capabilities for the components

using Active Server Pages, VB Script. Forms provided custom reporting

on database dataset via Active Sever Pages ADO component.

. Developed HTML, DHTML, JavaScript templates for interactive elements

and navigation components

. Developed reporting screens for management using ASP and HTML pages.

Developed dynamic custom report creation forms for maximum flexibility

in report generation and querying against database. Defined

Validations to be built into applications per the functional

requirements. Developed JavaScript/VB Script function library for

client side validations and server side user validations.

Environment: Visual C++ 6.0 front end, SQL Sybase, HTML, DHTML, VB, COBOL,

MSOffice Suite (Word, Excel, Access, PowerPoint, and Outlook)

References:

* References available up on request.

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