Sales Customer Service

Kevin McLauchlin

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Cellular 480-***-**** ***62 N. Janet Lane

********@*****.*** San Tan Valley, AZ 85140

Career Objective

To obtain a management/supervisor position within an organization where my

education and experience can be utilized to manage, train, motivate, and

lead employees in order to increase satisfaction of their internal and

external customers.

Education

B.B.A., Management, GPA: 3.49, 2010

Baker College, Flint, Michigan

Major in: Management. Minor in: Marketing. Relevant courses in Microsoft

Applications, Management, Marketing, Economics, Accounting, Business Law,

and Global Business. Dean's List.

Relevant Experience

Sales Associate - La-Z-Boy Furniture Galleries. Chandler, Arizona2006 -

Present

Responsible for assessing the needs of consumer and presenting products/

services to fit a specific need. Tracking Sales orders and scheduling

deliveries. Controlling cash flow including opening and closing facility.

Design consultations with consumers. Compiling lists of perspective

customers and following up with non-buying customers after first contact.

Effectively delivering messages regarding promotions and products.

. 2008 Peak Performance Award- Award given to sales associates by La-Z-

Boy corporate who show outstanding sales abilities.

. Multiple appearances in the Top Ten Monthly Sales Associates amongst

80+ sales associates

. Recognized for the ability to assist other associates while

consistently completing individual tasks and goals.

Sales Associate - Art Van Furniture . Warren, MI2004 - 2006

Commission based sales. Responsible for assessing a consumers individual

wants and needs. Quickly assessing those wants/needs and presenting the

correct product or service. Writing sales orders, logging, tracking, and

scheduling of merchandise. Maintain clean and orderly sales displays. Meet

monthly sales targets. Show knowledge of products offered in order to sell

in a knowledge based setting.

. Chosen as mentor for new sales associates as a part of the companies

ongoing training program.

. Showed the ability to meet or exceed sales targets on a regular

basis.

. Consistently delivered a high level of customer service for both

internal and external customer.

Swing Manager - McDonald's. Waterford, MI2000 - 2004

Responsible for the management of a staff of 20+ employees. Scheduling and

training of crew members. Opening and Closing Facility. Cash flow

management. Ordering and tracking of inventory Maintain a high level of

quality. Ensuring all heath and safety guidelines are met.

. Promoted from crew member to crew trainer. Eventually promoted from

Trainer to Swing Manager.

. Completed all necessary training under McDonald's standards in order

to be become Management

. Assisted with multiple other stores in order to ensure that health

and safety regulations were met.

Skills

. Management Skills: Supervision, Problem Resolution, Strategic

Planning and Growth, Staffing Needs, Inventory Planning & Control, Sales

Forecasting, Safety Awareness / Training, Budgeting, Customer Relations,

Contract Negotiations,

. Experienced in most Microsoft Applications including: Word, Works,

Excel, PowerPoint, Publisher, Money, and Outlook.

Contact this candidate