Customer Service Computer
Resume:
Lorraine A. Brown
***********@*****.***
Objective
Seeking a position in Customer Service based environment that offers
personal and professional growth,
a position that will utilized my time management skills and computer
experience.
Technical Skills
. Office Skills: Microsoft Word, Power Point, Excel and Outlook
. Programming Language: COBOL, basic knowledge of UNIX
. Networking: MS Window 2003, workstation, Basic TCP/IP,
upgrading, installations and configurations.
. Operating System: Window XP
. Excellent customer service skills, telephone etiquette and type
50 WPM
Experience
Automation Support Technician
02/2005-06/2008
Paul R Smith Army Education Center
Ft. Stewart, GA
Manage day to day computer support of 150+ computers and workstations,
networking problems within the computer lab as well as with
counselors and military staff.
Installing and configuring workstations.
Installing various software applications on Windows workstations
Answer questions or resolve computer problems for clients in person or
by telephone.
Resolve to retrieve access or enter data by computer on a daily basis.
Assessing the customer needs and meeting quality standards of service
daily.
Worked to provide prompt, efficient support for military staff,
college students and customers
Other Work Experience
Substitute Teacher
10/2008-Present
Liberty Co. Board of Education
Hinesville, GA
Greet students with a compassionate and caring spirit. Introduce
myself to the class I am assigned to teach for that day.
Call class rooster to obtain absentees. Follow the lesson plans
created by permanent Teacher. Reinforce the lessons of the Teacher's
plan from the worksheets assigned for that day's lesson. Escort
students to Specials. Teach students in small groups whenever
possible to get maximum supervision time for each student.
Computer Lab Teacher 04/2003-
02/2005
Liberty Co Board of Education
Maintain and manage computer lab, teach and instruct students on the
use of the computer and related hardware and software.
Provide support, monitor and troubleshoot basic user workstation,
hardware and software problems.
Create and update student grades on spreadsheet, maintaining daily
student records, creating reports and performing other
clerical tasks. Staying current on new computer technology through
current literature and attendance of workshops, training
sessions and seminars.
Collections Representative
12/2000-01/2003
Gulf State Credit
Communicate with debtors in regards to repayment of their delinquent
debt. Make required number of calls as determined by management.
Profile debtors and obtain financial information. Update demographic
and financial information each call.
Negotiate the best possible arrangement for repayment of debt.
Perform skip tracing to locate debtors. Maintain clear, concise
and accurate documentations of all attempts and/or contacts made and
received for accounts. Maintain current knowledge of and comply with
all federal and state rules. Integrate information obtained through
training sessions and policy changes
immediately into daily routine.
Academic Credentials
BS, Security Administration
Strayer University
Expected 06/2011
BS, Computer Information Systems
05/1996
Cameron University
AAS, Data Processing
05/1994
Contact this candidate