Manager Quality
Resume:
WANDA M. MORGAN
Winston Salem NC 27106
*******@***.***
CAREER SUMMARY
Dedicated, adaptable, assertive and self-motivated Quality Oriented
Professional with proven ability to achieve optimal results. Excellent
organizational, management and training skills. Extensive experience in
Management, Global supply chain, lean manufacturing, quality, training,
human resources and benefits. Utilizes professional and personal expertise
to solve problems and achieve customer satisfaction. Works equally well
independently or as part of a team.
PROFESSIONAL HISTORY
PLYMOUTH PRINTING, INC. Winston Salem, NC
2007-2009
Quality Manager & Human Resource Administrator
. Oversee the overall Quality systems and functions at the NC facility.
. Review and monitor customers and company quality procedures, policies
and guidelines to assure adherence.
. Continually redefine (with NJ QA manager) and train SOP's and methods
used to control department operations
. Oversee the investigation of client complaints and rejections
. Recruit, hire, train new personnel on company policy and procedures;
oversees skills training via selected trainers
. Investigate, contract and administer all benefits and payroll for all
employees at this facility
. Work closely with all plant personnel to promote efficient
communication and cooperation to achieve the company's business plan
HANESBRANDS, INC. (formerly Sara Lee Branded Apparel) Winston Salem, NC
2001-2007
Quality Manager of Imagewear and Private Label (2005-2007)
. Established processes and procedures to ensure customer specific
requirements (i.e., testing, inspection, samples) were completed to
satisfaction and timelines for all customer requirements.
. Effectively collaborated with concerned departments to resolve
outstanding opportunities and special requests between textiles,
manufacturing, distribution, sales, marketing and private label
Customers.
. Remodeled and executed training and certification program for
attribution inspectors and auditors.
. Accurately maintained Quality procedures at contract sew plants.
Sourcing Quality Manager (2003-2005)
. Administered supervision and training for four, full-time Global Field
Quality engineers and contract auditors as needed.
. Developed and implemented a detailed travel and supplier visit
schedule for all engineers to ensure timely and proper implementation
of customer quality processes at approximately forty Global, contract
sew plants.
. Implemented and oversaw Corrective Action and process improvement
plans for contract sew plants.
. Developed, coordinated, implemented and managed "train the trainer"
program for contract trainers.
Champion Quality Manager (2001-2003)
. Defined, informed, and educated all contract suppliers of Champion
quality and shipping procedures.
. Calibrated closely with tech design, product development and contract
vendors to ensure any post develop changes or design issues are
implemented into the spec and updated at the contractor.
. Compiled monthly statistical reporting of Field and DC audits for
vendor ranking and process improvements.
. Performed and reported vendor qualification audits when needed.
. Coordinated and organized a 4 day sourcing vendor Quality Summit for
forty contract vendors representing 17 countries.
. Developed a qualified auditor training and certification program for
Contract Vendors.
. Successful in processing and recovering chargeback's for rejected 3rd
party audits, and rework from sourced vendors for approximately 28,000
in miscellaneous revenue.
Wanda M. Morgan
Page Two
NIKE, INC., Beaverton, Oregon
1996-2001
Apparel Quality Management
. Developed and conducted new supplier start up procedures and
guidelines.
. Facilitated blank and attribution suppliers to implement procedures to
achieve passing 2.5 AQL audits.
. Actively involved in administering vendor quality program for raw
materials.
. Demonstrated and trained new supplier qualification audits for
selected field and DC auditors.
. Actively involved in cultivating and training of receipt and field
auditors.
. Set up quality process and procedures and maintain acceptable
Outgoing quality levels at internal blank warehouses and screen
printers.
. Prepare, host and perform Supplier seasonal reviews which included
corrective actions, average AQL, process improvements, training needs
and goal setting.
. Assisted suppliers in establishing internal processes and systems
audits.
. Helped to lead USA suppliers to less than 3% outgoing Quality levels.
. Successful in motivating, educating and certifying auditors at
Customer service centers and Licensee's.
. Set up construction, and screen-print workshops for peer auditors.
GLENNON BITTAN, INC., Farmville, NC
1994-1996
Contractor Quality Audit/ Finishing Manager
. Travel to contract sewing plants to conduct in process shipment
audits.
. Coordinated shipping schedules and audited inventory and supplies
quarterly.
. Supervised forty employees who processed orders of garment dyed
apparel after the final drying. Processes included, inspection,
folding, tagging, bagging, steaming, sewing repairs, etc.
. Helped to establish Major/Minor defect classification guide for
contractors.
. Helped to established Standard Operating procedures for contractors.
THE BIBB COMPANY, Roanoke Rapids, NC
1993-1994
Department Supervisor
Primarily responsible for supervising approximately forty five employees
whose jobs were to manually hem wash cloths and repair towels.
SARA LEE KNIT PRODUCTS, Lumberton/Asheboro, NC
1988-1990
Training manager/Department manager
MAURICE SILVERA INC., Bolton/ Wilmington, NC
1980-1988
Machine Operator/Sewing Supervisor
EDUCATION
BS Business Management-Shaw University
PROFESSIONAL DEVELOPMENT & MEMBERSHIPS
. Certified Professional Manager
. Six Sigma Total Quality Applications
. Total Quality Management-ISO 9000
. Business Objects Reporting
. Microsoft Corporate Excel I & 2
. Microsoft Corporate Access
. Managing Intangible Assets
. Lean Enterprise management
. Statistical Process Control
. Certified Quality Auditor
. American Society for Quality
Publicity Chair / Treasurer
. Human Resource Management
. Train the Trainer
. Basic Communication Skills in auditing
. Winston-Salem Chamber of Commerce School mentor program
Contact this candidate