Manager Sales

Lesia Petrizio

Cellular 215-***-**** * Highpoint Circle

Home 215-***-**** Sellersville, PA 18960

*********@*******.***

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Executive Summary

Results-oriented professional with over 20 years of emotional/intangible

sales experience, sales training, recruiting, new business development, and

multi unit supervision experience. Accomplished in the design and delivery

of innovative change management programs; expert in facilitating change

through redesign of internal operating and business processes. Strong

presentation, negotiation, and team building skills. Proactive approach in

successful organizational development initiatives that delivered consistent

and sustainable operating revenue, profit, and quality improvements.

Exceptional leadership skills, tested and proven in diverse environments;

proven ability to conceptualize solutions to a broad spectrum of management

challenges.

SLM Facility Solutions Nationwide

6-17-08 to Present

Operations Manager

1-1-10 to Present

. Direct and coordinate activities of three departments

. Establish and implement departmental policies, goals, objectives, and

procedures.

. Improve the operational systems, processes and policies in support of

organizations mission -- specifically, support better management

reporting, information flow and management, business process and

organizational planning.

. Determine staffing requirements, and interview, hire and train new

employees, or oversee the processes.

. Manage projects

. See below

o Excels at operating in an fast pace environment

o Excellent people manager, open to direction and collaborative

work style and commitment to get the job done

o Ability to challenge and debate issues of importance to the

organization.

o Ability to look at situations from several points of view

o Persuasive with details and facts

o Delegate responsibilities effectively

o High comfort level working in a diverse high stress environment

Customer Service Manager

6-17-08 to 1-1-10

. Proven problem solver with creative thinking skills in a complex work

environment

. Excellent interpersonal skills and oral and written communication

skills

. Productive in a high stress environment

. Proven ability to train, supervise, evaluate and motivate service

agents

. Redesigned and executed operational procedures

. Communicate with corporate clients daily

. My primary job is to retain and grow current clients

Brookdale Senior Living

12-11-06 to 10-31-07

Regional Sales Manager

Oversee 13 communities

Help each community plan and implement sales, marketing and public

relations programs and strategies.

Ensure adherence to company sales policies and practices.

Analyze sales performance numbers and redirect as needed

Train all community members on inquiry calls, tours, networking and

outreach

L A Weight Loss

1990 to March 22, 2006

Vice President, eCommerce Division

2005 to March 22, 2006

Promoted to create a new business division of L A Weight Loss. Took

concept to reality in one year. Oversaw and managed the design,

construction, and implementation of call center and eCommerce web site.

< Assembled and managed a team of IT hardware experts, iPayment experts,

web designers, programmers, and writers to build and execute project.

Manage annual project budget of 2.5 Million dollars.

< Developed and executed call center scripts, trainings and operational

procedures.

< Worked with the VP of Purchasing to locate a fulfillment company to

ship on line purchases. Set up and implemented quality guidelines for

customer shipments.

< Developed sales training materials for company sales force. At annual

conference, October 2005 in Las Vegas, was the main presenter and

educator for web site roll out.

< Developing customer service training materials and service rep

guidelines.

Vice President mid Atlantic Region

2002 to 2005

Defined and implemented growth strategies for 126 store locations

throughout Connecticut, Long Island, New York, New Jersey, Pennsylvania,

Michigan, Maryland, Virginia, and Florida. Increased yearly revenues 80%

over 3 years. Produced $74 million in annual revenue up from $41 million

when I took over. Managed payroll percentage at 22%. Refund percentages at

4% and turnover under 30%. Developed, trained and implemented sales,

service, recruiting, and management trainings. Ensured that company

business practices and polices were adhered to. Highest producing and most

profitable region in the company.

< Conducted sales and management trainings at annual corporate

conference each year as a Vice President.

< Awards 2002-Inner Circle Award for top performing territory. Awarded

a one Karate Diamond Necklace and $1000 dollars in cash. 2003-top

producing territory. Awarded a $5000 dollar diamond and platinum

tennis bracelet. 2004-top producing territory. Awarded an $18,000

dollar diamond and platinum tennis bracelet.

Divisional Manager

2000 to 2002

Responsible for 40 store territory in Philadelphia, South Jersey and

Florida. Highest producing Divisional manager both years. Increased

territory 209%, from $11 million to $34 million in two years. Highest

profit making territory. My territories profits fed the growth of new

markets. Controlled payroll percentages to 16% of revenues, refund

percentages were 2% of revenues and turnover was at 10%.

< Held quarterly regional manager and area manager meetings to set

sales, service, management and recruiting goals and develop strategies

for implementation.

< Worked one-on-one with store managers to enhance sales and service

skills.

< Analyzed division numbers daily to ensure that company goals and

division goals were being met

< Was utilized to troubleshoot and correct underperforming territories

by going into the market and recruiting new staff, train and develop

the sales force as well as the area mangers and regional managers.

< Awards- 2001 and 2002 Divisional Manager of the year. Each year was

awarded a plaque and something from Tiffany Jewelers.

Regional Manager

1994 to 2000

Managed 20 locations in Philadelphia and South Jersey. Supervised 4 area

managers and two trainers. Established quotas and managed performance to

meet sales goals. Managed payroll, inventory and refund percentages. Daily

analysis of center and staff performance. Consistently increased market

25% year over year. Opened new locations, recruited, hired and trained

supervisory staff then turned market over. Developed training materials and

company manuals.

< Recruiting and spearing for new market openings. Held monthly

training classes and in center hands on training for new area managers

and regional managers for new markets.

< As the highest producing regional manager I was the primary trainer

for new regional and area managers.

Area Manager

1990 to 1994

Inception of the company. Started with three locations. Recruited, hired

and trained staff. Managed all aspects of the business from sales goals,

inventory, payroll, customer service. Reported to the owner. Developed

all training materials, recruiting practices, sales quota's, company

expectations and practices. Opened 80 new locations.

< Primary responsibility was to sell, teach others to sell, recruit

sales talent and train as the owner opened up new locations.

< Was instrumental in the recruiting, hiring, training of center and

management staff, establishing and training the supervisory line to

run a profitable market. Turing over the market to the new

supervisors and was point of contact for additional help and training.

Education

H.S. Diploma

Mount Olive High School Budd Lake, NJ

Nursing

County College Of Morris Dover, NJ

Completed six semesters. No degree earned

AAAI/ISMA CERTIFIED GROUP FITNESS

USWA CERTIFIED WATER FITNESS INSTRUCTOR

AFAA PERSONAL TRAINER CERTIFIED

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