Customer Service Quality Control

Joel Richard Pugh

**** ***** ***** . ********, ********** 95776 USA

530-***-****

********@*****.***[pic]

Summary of Qualifications

. Experience as a Scheduler, Buyer, and Material Requirements Planner (MRP)

. Over nine years experience as a Customer Service Agent within a

government environment

. Strong communication and leadership abilities developed through

organizational and team involvement

Professional Experience

Manpower- Schilling Robotics- Buyer February 2010 -

November 2010

. Ensures inventory replenishment is maintained for materials required

during production

. Consolidates vendors into an efficient and manageable workload

. Researches and records data for analysis and reporting activities

. Collaborates extensively with vendors for cost savings and timely

expediting of materials

. Troubleshoots shipping errors and past due materials with vendors to

ensure available inventory

ClarkWestern Building Systems- Scheduler October 2006 -

January 2009

. Acted as scheduler to conduct production prioritization and

preparation of the master schedule

. Carried out order routing to establish and maintain reliable customer

lead times

. Acted as information liaison between internal departments and

customers

. Performed Material Requirements Planning functions to sustain finished

inventory levels

. Executed quality control duties while monitoring stock utilization

. Monitored inventory levels thru conducting cycle counts and physical

inventories

Combined Insurance- Sales Agent March 2005 -

August 2006

. Communicated effectively with multi-level management and employees

. Successfully contacted and established business accounts to foster and

maintain good rapport

. Coordinated and processed injury and medical claims with hospitals and

medical facilities

United States Air Force- Air Transportation Craftsman June

1995 - November 2004

. Supervised 11 Airmen as a Non-Commissioned Officer over a period of

two years

. Evaluated staff competencies and provided feedback for overall

progress

. Trained personnel in accident prevention and reporting procedures

. Certified hazardous materials for air transport eligibility

. Certified over nine years to operate forklifts and other material

handling equipment

Education

WOODLAND COMMUNITY COLLEGE, Woodland, California Associate in Arts, 2007

HAZARDOUS MATERIALS CERTIFIER, Lackland Air Force Base, California

AIRMAN LEADERSHIP SCHOOL, Travis Air Force Base, California

Contact this candidate