Customer Service High School

Fredilio Placeres Jr.

Mobile Phone: 551-***-****

Secondary Phone: 201-***-****

E-mail: **********@*****.***

Address: *** **** **.

Union City, NJ

07087

QUALIFICATIONS:

Excellent when working under pressure. Determined to complete tasks. Knowledge of Microsoft

applications. Self motivated. Constant Professional demeanor.

EDUCATION:

1999- 2003: High School Diploma, High Tech High School

2003-2005: Associates Business Management, Hudson County Community College

EMPLOYMENT:

July 2007 - May 2010 - Cablevision, CSR level 2 Lead

Responsibilities: Train newly appointed employees as a mentor, Handling customer complaints

with professionalism and with a positive resolution. Assisting other internal employees with

company policy information and escalations. Receiving fax, sending fax, creating spreadsheets,

contacting dispatch, and performing customer call backs. Assisting customers with billing and

service concerns with a polite and confident tone.

Work Achievements: Since 2008 monthly recognized and rewarded for perfect call quality

throughout call center, 2009 Acknowledged for providing perfect call handling through 2008.

Recognized monthly for achieving Goals.

April 2005 - May 2007 - BEUc Rep, Cingular Wireless

Responsibilities: Handling business customer billing information with courtesy. Assisted servicing

PDA's, Blackberries, and Smart phones.

2004 - 2004 Shift Leader, Game Crazy

Responsibilities: Open, close the store and register, customer service, maintaining the store

clean, performing system inquires, and performing the duties of a store manager.

2003 - 2004 Sales Floor Associate, Toys “R” Us

Responsibilities: Fixed sections that were assigned, help customers with any questions that they

might have about a product, or display the location of the product, cashier and customer service.

LANGUAGES: Fluent in English and Spanish.

REFERENCES: Steven Smith - Director of Workforce NJ. - 201-***-****

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