Manager Training

Melissa Giannini

***************@*****.*** ( 949-***-****

Career Objective

To obtain a challenging position at a reputed agency which will allow me to

further utilize my existing skills and enable me to acquire new abilities.

Summary of Qualifications

Skillful and dedicated professional with experience in the coordination,

planning, and support of daily operational and administrative functions.

* Demonstrated ability to provide comprehensive support for executive

level staff including the management of administrative staff and

effectively managing all essential tasks.

* Skillful at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, and improve accuracy and

efficiency.

* Highly focused and detail oriented in supporting complex, deadline

driven operations; able to identify goals and priorities and resolve

issues in beginning stages.

* Proficient in Microsoft Office System, (Microsoft Word , Microsoft

Excel , Microsoft PowerPoint , and Microsoft Outlook ) Microsoft

Windows operating system, and Mac operating system; can type 70 wpm

with complete accuracy.

Professional Experience

Keystone Mortgage Group -Mission Viejo, California 2002 to 2010

Administrative Services Manager

Served as Administrative Services Manager at a successful mortgage

broker, including the management of administrative staff.

Performed a variety of vital administrative functions and served as the

main communication between the Vice President and clientele.

. Responsible for marketing and advertising research.

. Controlled office wide recruiting and resume screening.

. Managed all personnel files and records.

. Directly responsible for new hires and terminations/resignations.

. Successfully delegated administrative office duties on a day-to-day

basis.

. Prepared and submitted broker packages.

. Directly responsible for the upkeep of licensing company wide.

. Processed all incoming and outgoing invoices.

. Prepared weekly time, expense, and travel reports.

. Assisted finance and escrow departments with administrative support

on a day-to-day basis.

. Successfully created and maintained record keeping systems for all

files and accounts.

. Responsible for creating and maintaining detailed monthly

spreadsheets for all client files.

Paine PR - Irvine, California 2007 to 2009

Client Service Coordinator/Office Service Coordinator

Provided day-to-day fundamental support to the Director of People and

Facilities and served as a liaison to other departments with three

offices nationwide.

Performed a variety of vital operational functions, including Human

Resources and Accounts Payable support. Collaborated with Senior

Director of Operations and Administrative Services Manager to oversee

operating units in the day-to-day administration and operational

problems.

. Administrator on all employee insurance benefits accounts and

successfully carried out a complete changeover.

. Set up all agency freelancers and maintained freelancer

correspondents.

. Performed monthly tracking of accrued vacation, personal, and sick

leave for employees agency wide.

. Assisted accounts payable with clerical support on a day-to-day

basis.

. Responsible for heavy scheduling of client meetings, video

conference calls and interviews.

. Tracked and recorded agency report cards from clientele.

. Prepared weekly time and expense reports.

. Created monthly media lists and reports for public relations client

service staff.

. Direct assistant to the Director of People and Facilities and

Administrative Services Manager.

. Client Service Duties:

o Qualified media and blog lists.

o Managed daily media monitoring for multiple

clients including social new media.

o Analyzed client media monitoring.

o Built media lists using Cision Database.

o General client administration such as filing and

archive organization, etc.

o Screened a pre-print advice book for client

competitive mentions.

Islands Restaurants - Foothill Ranch, California 2001 to 2010

Lead Training Coordinator

Provided leadership to a team of training coordinators to ensure

consistent training and development throughout the region.

. Worked with other regional training coordinators to develop new

programs and techniques.

. Planned staff development programs and identified new training

needs.

. Organized and implemented continuing education training and staffing

schedules.

. Created and conducted trainer education meetings.

. Administered and conducted new employee orientation and training.

. Updated and maintained job descriptions and training requirements.

. Responsible for employee file maintenance.

. Conducted employee screenings and interviews.

. Conducted safety trainings and lead weekly safety meetings.

. Coordinated and managed employee relation activities including store

competitions, corporate parties and management feedback meetings.

Education

Bachelor of Arts Degree in liberal studies with mathematics concentration

California State University Long Beach - Long Beach, California

Multiple Subject Teaching Credential

California State University Fullerton - Fullerton, California

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