Customer Service Manager
Resume:
Sidney Feeler
Jacksonville, FlorIda 32226
************@*****.***
MANUFACTURING/OPERATIONS MANAGEMENT
Exemplary record providing the vision and decisive leadership in
operations, logistics, supply chain management, quality improvement and
project management. Successful at building plant infrastructures and
establishing operating controls that facilitate smooth operations during
periods of significant growth and rapid downsizing. Extremely effective at
integrating emerging technologies and operational systems/processes to
solve complex business problems. Talent for developing high-performance
teams, making effective decisions under any conditions, and quickly
revising tactics to achieve goals within aggressive time frames.
KEY SKILLS SUMMARY
. Distribution Planning Analysis
. Budgeting, Forecasting & Cost Controls
. Global Supply Chain Management
. Product Planning, Development & Introduction
. Logistics Management
. Project Management
. Operational Strategic Planning & Tactical Execution
. Supplier & Customer Negotiations
. Re-engineering Business Systems & Processes
. Continuous Improvement
. Safety & Quality ISO Regulatory Compliance
. Batch Processing Analysis
PROFESSIONAL EXPERIENCE
UNITED STATES GYPSUM COMPANY
1978 - 2009
Plant Operations Manager, Jacksonville, FL (2004-2009)
The primary function of the role included the responsibility for the
design, building and start up of a multi-million dollar production
department manufacturing building materials for the Alabama, Georgia and
Florida markets. The position included all aspects of safety activities,
quality bulletin specifications, RPM maintenance, and transport
commodities; develop marketing/sales strategy, new product development and
exceeding monetary capital objectives.
Plant Operations Manager, Southard, OK (2001-2004)
The position included a dual role managing a board line and the largest
packing operation in the company. An enormous amount of effort was
exhausted in refurbishing both manufacturing lines increasing KPI
efficiencies; grow market share and establishing a low cost manufacturing
base for both domestic and international customers.
Project Manager, Bridgeport, AL (1999-2001)
The job task at hand involved a liaison position between the plant and
Corporate Engineering building the first plant from the ground up in 35
years. The multi-million dollar construction project included working
closely with plant, corporate and a third party construction company.
Primary responsibilities included the design, construction and start up of
new facility. The project was highly recognized by CEO as the best start
up in the companies 100 year history.
Plant Production Manager, Dallas, TX (1995-1999)
The plant is a well established production facility servicing Texas,
Oklahoma, New Mexico, Colorado, Kansas and the Louisiana markets. The
production manager position included managing all aspects of employee
safety programs, facilitating quality functions, implementing company pilot
programs and daily manufacturing operations.
Prior to 1995, held a variety of positions within USG operations at Dallas,
Texas and southern California.
EDUCATION/PROFESSIONAL DEVELOPMENT
B.A., Business Management - Dallas Baptist University, Dallas, TX
Executive Mid-Management Program - Southern Methodist University, Dallas,
TX
Plant "The Personal Accountability Model" Facilitator
Kellogg School of Management, Corporate Sponsored
Fundamentals of Gypsum Wallboard Manufacturing
Fundamentals of Joint Treatment Manufacturing
Corporate "Best in Class" Quality Task Force
S. Feeler - Page 2
SELECTED BUSINESS CONTRIBUTIONS
Plant Operations, Startup
Managed numerous aspects of capital capacity increase projects.
. Design plant layout.
. Spec out, purchase, install and startup new operations.
. Administered operator training, RPM Program, Supply Chain, Logistics,
marketing/sales.
. Met capital budgets, coordinated plant start ups, projects met projected
schedules as planned.
Won over a highly skeptical corporate marketing team relocating production
from other plant facilities.
. Presentations resulted in appreciation of plant business plan to relocate
business
. Product manufacturing increased local plant volumes by 17%, product
quality vastly improved and delivered cost beat projections increasing
gross profit by 14%.
Financial management of operations assets.
. Developed both operating and five year plans for Corporate and plant
guidance.
. Bridgeport, Alabama capital authority project $1.7 million under budget.
Safety Initiatives
. Developed safety committee programs, goals and measures promoting plant
safety.
. Implemented MARSEC Program, HAZWOPER Program, CPR certification and First
Aid certified.
. Wrote, taught and provided plant mobile equipment training following OSHA
guidelines.
. Implemented SAR Audits, model programs, safety manual and safety
rulebook.
Cost Reduction, Process Improvement
Implemented logistics savings through transportation carriers.
. Developed and implemented task force cost reduction plan switching from
truck to Intermodal rail saving $150 thousand annually.
. Negotiated through Corporate carrier rates reducing freight rates.
. Facilitated corporate logistics "Continuous Movement" shipments.
Line speed enhancement.
. Designed and implemented panel line increase of 32%, improved gross
profit and market share.
. Improved batch process packaging speeds increasing KPI by 22.5%.
. Facilitated upgrade of Robotic unit improving surge capacity by 50%
reducing delay.
. Incorporated Oracle software streamlining scheduling, inventory control
and waste.
Procurement.
. Installed dual raw material bulk liquid tanks lowering delivered saving
$100 thousand annually.
. Developed new corrugated vendors lowering costs based on design, price,
waste and quality.
. Coordinated conversion for installation of bulk rail silo's switching
from bagged raw materials.
Quality Assurance/Customer Service
Oversaw logistic operations and provided impeccable customer service.
. Enhanced relationship with customer service receiving "Best Improved
Plant" Corporate Award.
. Developed international business relations increasing plant sales by 15%.
. Facilitated and implemented strategic marketing/sales business
initiatives.
. Created specialized new formulation in Florida, sales escalated from zero
to 96,000 units in 16 months growing company market share by 13%.
Facilitated USG Research trials, marketing/sales training, and visited
jobsites working "hand in hand" teaching applicator techniques.
Coordinated Research quality funded programs.
. Designed and implemented quality equipment highly successful in reducing
paper breaks by 80%.
. Instrumental in securing Research specialty funds to design equipment
enhancing paper edges.
. Research funds vastly improved finished product quality measured by
customer preference.
References Available Upon Mutual Interest
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