Manager Management

Monique Yvette Tanksley

***** ********* ******* *****, ** 20105

H: 703-***-**** C: 703-***-****

**********@*******.***

Active TS/SCI Clearance Dept of Defense Mediator

OBJECTIVE

To secure a position that will enable me to use my strong

organizational skills, educational background, and

compassion in the wellness arena.

PROFESSIONAL SUMMARY

. Licensed Rehabilitation Provider (1995 - 1999,reinstatement pending

review)

. Certified Human Resources Manager (2003- Present)

. Certified Department of Defense Mediator (2007 - Present)

. Well versed in conflict management, organizational and planning with

15 years of experience in social services and personnel management

responsibilities.

WORK HISTORY

11/13/2008 - Present IMCOM, Crystal City, VA

Senior Operations Analyst

FAMILY SUSTAINMENT:

Management of U.S. Army installations, sustaining the environment and

enhancing the well-being and life management of the Soldier and their

families in support of Army mission. Ensures the timely and effective

compliance with high priority program and administrative initiatives by

including all the involved line components in the decision making process,

and establishing and monitoring milestones and objectives.

PROVIDING DIRECTION AND GUIDANCE:

Prepare decision and informational memos in support of IMCOM position.

Process flow charting to document objectives and developments. Articulates

the project and problems to be solved, actionable events, milestones, and

issues under review and timelines for completion.

SOLUTION OF COMPLEX ISSUES:

Direct special projects and studies of concern to the Chief of Staff and

Senior Advisors involving the coordinated efforts of six Regional

components and eight Directorates. Plans, documents, and implements

operational procedures and processes to manage the agency and nationwide-

wide processing and tracking goals and procedures to streamline actions.

Represents the office on inter-agency management planning teams. Manage

multiple tasks and projects with near term and simultaneous due dates

requiring external inputs.

ACCOMPLISHMENTS:

Developed for worldwide implementation an automated tracking system as team

lead using pure judgment aligned with IMCOM guidance for the Operations

branch impacting 737 actions for FY 09 and a projected larger impact for FY

10 for over 100 users. Resulted in cost savings of $50,000 dollars in

software and training.

01/29/2006 - 07/31/08 US Army National Guard, Arlington, VA

Equal Opportunity, Diversity and HR Officer

Certified Department of Defense Mediator (2007-Present)

Certified Human Resources Manager (2003- Present)

PROVIDING DIRECTION IN FAMILY DIMENSION STRENGTHENING:

Insured that the rights of the victims are fully recognized and the well

being of the Soldier restored to wholeness. Advised on the annual EO and

Diversity training program and provided information to senior officials.

Management of case files. Liaison with other service level organizations,

as well as other federal agencies. Maintained regulatory EO and Diversity

guidance to implement legislative provisions. Chief liaison for all

mediation cases and referrals.

DEVELOPED PROCEDURES AND OPERATIONAL INSTRUCTIONS:

Developed and administered National Guard Bureau diversity and inclusion

strategies, discrimination complaints program, sexual harassment

management, Soldier wellness and alternative dispute resolution process.

Coordinated and established procedures and systems, preparing reports and

providing advice on complex issues. Planed, documented, and implemented

operational procedures to manage the Army and nationwide-wide standards in

ethics laws, regulations and policies.

ACCOMPLISHMENTS:

Bridged the gap in the reestablishment of harmony in the workplace through

providing viable options for a Soldier coordinating care for a child with

special needs during the course of the workday.

11/03/2003 - 01/28/06 US Army National Guard, Arlington, VA

Assistant Secretary of the General Staff

PROVIDING DIRECTION AND GUIDANCE:

Supervision of a team of specialists performing analysis, planning,

developing, monitoring, and controlling costs, schedules, performance and

risk mitigation strategies for highly complex programs and projects.

Analyzed, directed, and monitored staff actions including Congressional

inquiries and complaints at Head Quarters Department of the Army (HQDA)

level through closure with other Federal, State, and private organizations.

ADMINISTERING FEDERAL LEGISLATION:

Reviewed proposed policy, regulation, legislation and developed effective

operational relationships to ensure that policy development was coordinated

with departmental bureaus and offices, and other executive agencies.

Provided interface with top departmental staff to assure matters and

policies at subordinate levels received the depth of review to meet the

leaderships objectives.

ACCOMPLISHMENTS:

Awarded Humanitarian Service Medal and Armed Forces Services Medal for

Hurricanes Katrina and Rita Disaster Relief support.

09/10/2001 - 11/02/2003 US Army National Guard, Annville, PA

Telecommunications Manager

PROVIDING DIRECTION AND GUIDANCE:

Provided officer personnel management counseling to over 1400 Officers and

Warrant Officers.

Management of case files. Initiated, developed and implemented policies and

plans for the State of PA. Reviewed programs for the development, expansion

and modification of information services exercising wide latitude in long-

range, short-range, and day-to-day operations. Managed the security

communications facility operation on a 24/7 basis.

SOLUTION OF COMPLEX ISSUES:

Developed comprehensive assessment and evaluation criteria to systemically

measure the effectiveness, efficiency, and productivity of the programs.

ACCOMPLISHMENTS:

Procured a server to automate personnel records for over 16,000 Soldiers in

the PA Army National Guard saving on manpower and resources for the Army.

07/01/1998 - 09/09/2001 US Army Reserve, SOCPAC, Camp Smith, HI

Reserve Affairs Advisor

PROGRAM MANAGER:

Advisor and liaison between the Individual Ready Reserve (IRR) and Special

Operations Command Pacific (SOCPAC) coordinating duty performance,

readiness, and preparation for mobilization in an effort to fill capability

gaps for 104 Reservists. Management of case files for Soldiers. Coordinated

all training and special tours. Provided advice and recommendations to

managers and supervisors supporting requirements through Joint

capabilities.

RESOURCING:

Resourced operational and administrative requirements beyond the ability of

the active component with reserve Joint forces. Army Reserve force

structure expert within command. Prepared various reports, standard

operating procedures, and responded to correspondence in reference to force

structure. Requested, justified, and budgeted funding for all reserve

programs (Army, Navy, Air Force and Marine) for annual budget

implementation totaling over $250,000 for 10 programs.

ACCOMPLISHMENTS:

Enabled the ability for Reserve Components to conduct operations from

multiple locations on a 24 hour a day basis for the first time for the

directorate and the command.

05/01/1999 - 12/31/2000 General Services Corporation, Raleigh, NC

Assistant Property Manager

PROGRAM MANAGER:

Advised and made recommendations regarding resident programs, policies and

objectives of company. Supervision of staff toward goal of enhancement of

quality customer services and excellence. Reviewed policy memos and

regulations ensuring compliance with company goals.

STRATEGIC PLANNING:

Compiled monthly financial statistics on neighboring properties in relation

to the supply and demand of consumers and made appropriate recommendations

to ensure success of company's annual strategic plan. Provided input on

worldwide marketing techniques and coordination of services as well as

streamlining daily activities.

ACCOMPLISHMENTS:

Advocated for a resident with a language barrier in securing community

services allowing the person to sustain his family financially and

reflected well upon the organization.

08/01/1998 - 04/30/1999 Tennessee Department of Correction,

Memphis, TN

Probation Officer II

PROGRAM MANAGER:

Provided case management and advocacy services for over 80 probationers

through monthly interviews to monitor compliance with court mandated

guidelines. Scheduled all events leading to the periodic monitoring of home

visits, appointments, drug screens and payment of appropriate fees and

court testimonials. Provided the full range of general educational and

career development counseling.

RESOURCING:

Liaison with community resources and application of social services

principles and practices in providing direct services to the probationers

and their families. Composed monthly inventory, transfer, destruction and

shipment of sensitive information amongst regional offices and court

system.

ACCOMPLISHMENTS:

Standardization of filing and documentation system to easily obtain

pertinent information saving time in management of probationers during

monthly routine office visits.

02/01/1991 - 12/31/1997 Central Virginia Training Center, LSI,

Lynchburg, VA

Vocational Rehabilitative Evaluator

Supported Employment Specialist

PROGRAM MANAGER:

Licensed Rehabilitation Provider (1995-1999, currently in reinstatement

process)

Identified, assessed and defined the needs of patients and families. Used

skills to identify barriers to discharge and worked with person and family

to achieve appropriate transitions into community. Interfaced with local

and state agencies in formulation of appropriate long and short range

rehabilitative plans and appropriation of funds for resources and avenues

of assistance. Provided case management and advocacy services including

coordination of all rehabilitation services, employment services,

documentation of progress and adjustment, and maintenance of case records

according to Medicaid regulations. Applied psychological, rehabilitation,

and counseling theories and principles. Directly supervised the work of

professional employees performing the varied policy and planning

activities, coordination, development and implementation of programs.

ADVOCACY SERVICES:

Planned, designed, and monitored the vocational program to reflect targeted

priorities and meet the social and cultural needs of the personnel and

their families. Provided process management for all departments and ensured

that the appropriate structure existed for all practices including

training, coaching, and performance reviews and evaluations. Completed

intensive training courses to volunteer as a rape companion advocate.

Received calls from people on a 24 hour rape crisis hotline. Offered

support, crisis counseling and accompanied victims to the hospital.

DEVELOPED PROCEDURES AND OPERATIONAL INSTRUCTIONS:

Identified and facilitated education of patients and families on vocational

assessments, community resources, and desired outcomes. Provided individual

and group counseling sessions, including an

assessment of the individual's disabilities, knowledge of Medicaid

regulations, the assessment of data received from medical and psychological

sources, and vocational evaluations and labor market information.

ACCOMPLISHMENTS:

Success in a severe and challenging patient having a significant

breakthrough in his vocational development through the application of

social science principals allowing goal obtainment and discharge.

EDUCATION

TUI University, 2009 Liberty

University, Current

MBA - Business Administration PhD - Counseling

Concentration: Conflict and Negotiation Management

Longwood University, 1990

BS - Sociology

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