Customer Service Representative
Resume:
Tieisha L. Barnes
**** ***** ********** *** ********, IL 60901
*********@*****.***
____________________________________________________________________________
__________
Objective:
Seeking a Customer Service Representative position to provide
outstanding service by utilizing years of experience and contribute to
the advancement of the company.
EDUCATION:
Bachelors of Art in Human Resource Management- Sept 2010
Lindenwood University- St. Charles, MO
EXPERIENCE:
12/08 - 9/10 Client Services Incorporated, St. Charles, Mo
Collection Representative
. Collections operations and systems.
8/08 - 12/08 Convergys, Hazelwood, MO
Customer Service & Problem Resolution Representative
. Trouble shooting operations and procedures.
. Assist Comcast customers with account information, process bill
payments, schedule and cancel technician appointments, transfer
calls to various departments, multi task.
. Toggle several programs applications such as: Grandslam, Acsr,
Cleo, Svp and Remedy, trouble shoot high speed internet and email
connectivity issues and register customer's modems to their
accounts.
. Deliver the best service, quality and value to every customer,
every phone call building rapport with every customer.
1/05 - 8/05 Olin Community Credit Union, Godfrey, IL
Teller
. Banking operations and standards.
. Cash handling procedures.
. Assisting customers with deposits, withdrawals, cross account
transactions, money orders, and bank check orders and data
entry.
. Maintain customer satisfaction as the driving philosophy of the
business.
6/00 - 12/04 Apac Customer Service, Alton, IL
Customer Service Representative
. Citibank and AT&T standards and procedures.
Telemarketer
. Outbound sales calls
Receptionist
. Multi-lined phone, transferring calls, placing company orders.
. Processed new hire paperwork and interviewed applicants.
SKILLS:
Software experience includes Microsoft Word, Excel, Access, and Power
point.
References available upon request
Contact this candidate