Customer Service Sales

Julie A. Moore

*** ******* *** ****: 315-***-****

******@*****.***

Warners, NY 13164 Cell: 315-***-****

Dedicated retail manager with 15 years of experience in “big box” retail and food service settings. Consistently achieve sales goals and

above average customer service ratings, improvements in team members work ethics and overall job performance. Have achieved all sales

goals for new products introduced in my area through hands on training and sales techniques with my team members.

Respected builder and leader of customer focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of

company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service Management Customer Satisfaction Enhancement Teambuilding & Training

Complaint Handling & Resolution Front End Supervision Scheduling

Retail Operations Management Sales & Margin Improvement Order Fulfillment

Professional Experience

Target – Camillus, NY 08/07 Present

In stock Team Leader 08/07 to 02/09

Guest Service Team Leader 02/09 to 01/10

Starbucks Team Leader, 01/10 to present

Have managed several different departments within Target and have lead teams of 25+ team members with success. Foster an environment in

which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front end operations to ensure friendly

and efficient transactions at checkout. Selected Contributions:

Meet and exceed guest survey scores on a consistent basis.

State certified in food safety

Effectively use reports to achieve sales goals and provide excellent guest service

Consistently lead my team to keep the store in stock, providing rain checks on sale items, and ordering when necessary to keep the shelves

full for our guests

Consistently exceed sales goals at Starbucks and provide five star guest services to our guests.

AfterHours Formalwear 01/06 – 06/07

Store Manager

Through a partnership with David’s Bridal we contacted customers and set up appointments to provide our formal wear services to them. Directed

employees and managed P&L, sales, inventory, merchandising and cost controls. Provided excellent customer service from their first appointment,

until the day of their event.

Selected Contributions:

Established the business in the Syracuse area. Built a strong customer base to achieve our sales goals

Improved sales substantially in the second year. By June of 2007 we had obtained our sales goal for the year

Effectively coached and trained employees in effective customer service and selling skills

Consistently exceeded add on sales goals

Successfully ran bridal shows with David’s Bridal, from hiring the models, getting them outfitted for the show, and directing the models at the

show.

Animal Kingdom, Inc. 05/97 – 02/05

Owner/Manager

Handled all aspects of the business. Worked directly with vendors and distributors, inventory management, all financial duties, hiring and training of employees,

loss prevention, animal care, marketing and advertising.

Education and Training

Empire State College – East Syracuse, NY 1/08 – Present

Will obtain a BS Degree in Business Management and Economics

Spring of 2011

SUNY Morrisville Morrisville, NY 8/89 – 12/91

AAS Degree in Business Administration; concentration in marketing

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership,

performance assessment and food safety.

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