Management Manager

Stephanie R. High

**-** ******* ****** **** * Irvington, NJ 07111

908-***-**** (c) . *************@***.***

CAREER SUMMARY

Excellent at examining and interpreting policy and procedures, laws,

regulations, and compliance guidelines and effectively communicating

findings in verbal and written format. Ability to identify and substantiate

areas of concern, develop and implement processes to foster change. Known

for strong work ethic, perseverance and teamwork. Thrives in fast paced

environment and works well under pressure. Solid history of handling

multiple projects and consistently meeting deadlines.

EXPERIENCE

COMPLIANCE RISK MANAGEMENT AUDITING OPERATIONAL STRATEGY

JPMORGAN CHASE BANK 2006 - 2010

THE BANK OF NEW YORK 2005 - 2006

FIRST UNION/WACHOVIA BANK 1998 - 2004

COMPLIANCE

. Proactive at reviewing and interpreting compliance requirements for

target audiences. Ensured branch and

cluster branches under my supervision were current and complaint with

AML, CTR, KYC, BSA, CRA, Fair Lending,

and US Patriot Act.

. Developed and instituted procedures and processes to ensure team was in

compliance with federal, state, and

local regulations. Frequently tapped as a resource with extensive

knowledge of policies to act as an advisor to

others in regional sector.

. Incorporated processes to ensure bank policy and procedures, laws and

compliance regulations are followed.

Held monthly meetings and discussions with team communicating clearly

and concisely expectations of internal

policy, federal, state, and local regulations.

. Appointed by Regional Manager to make the branch compliance ready.

Showed strong leadership skills by

implementing processes to ensure branch to consistently function

according to bank's and regulatory

guidelines. Received a Satisfactory Meets, the highest internal rating

in all branch audit examinations.

RISK MANAGEMENT

. Called upon by Regional Management to provide perspective and support to

peers around issues and decisions

involving potential risk. Facilitated sound decisions based on open

ended questions to surface concerns and

offered alternatives to avoid risk to the organization.

. Prevented potential losses in the branch over $175K by proactively

observing transactions. Determined

legitimacy of an international calling card business depositing large

sums of counterfeit currency which

exponentially increased over 6 months. Surveyed the business and

surfaced unverifiable activities which led

to closing of account and involving state agencies.

. Negotiated with a large business client, a New Jersey based law firm to

amend previous process for all currency

transactions. Offered options of either requiring proper CIP or

institution of Affidavit of Indemnity to prevent

losses to the client and bank without jeopardizing the relationships.

. Significantly decreased identity theft and potential losses to the bank

by conducting necessary due diligence to

validate client identity and monitoring suspicious transactions.

AUDITING

. Ensured branch was compliant with AML, CRA, Fair lending, CTR and KYC

requirements by performing audits of

business requests and accounts opened throughout the year in 18

branches. Followed up on escalation issues

with regional management and authorized departmental areas to document

and report findings.

. Analyze daily/weekly accounting system and manual tasks and controls to

ensure accuracy. Perform monthly

examination of profit and loss report and reconcile general ledger

account and currency accounts.

. Led discussions regarding audit requirements with branch management in

meetings and on conference calls to

clarify policies and procedures. Obtained buy in from managers "in

compliant" branches to share their best

practices to benefit the team.

. Facilitated team meetings to reenergize focus around audit tasks and

measures which improved audit results.

Developed and implemented processes to ensure team and select offices

become more observant of transactions.

. Developed criteria to review branch operational tasks based on audit

results. Created and delegated various tasks

that simplified processes and reduced errors in new account files.

Conducted workshops for branch staff using

trends discovered during audits, audit processes, and inspections on

improving audit scores.

OPERATIONAL STRATEGY

( Work effectively with team work group and those outside formal lines of

authority and document conversations in

order to accomplish organizational goals; taking action that respect the

needs and contributions of others;

contribute to and accept consensus; subordinate your own objectives to

the objectives of the organization or team.

( Implemented processes that involved examine and reconcile general ledger

accounts to ensure branch accounts

payable and receivable are accurate, cash optimization levels met needs

of the day and secure and internal controls

operated effectively.

( Selected by Regional Management to participate in bank focus group

involving operations to ensure effective

continuity practices. Offered to build team skills by engaging and

empowering team to develop capabilities.

( Coordinated and organized several sensitive multi-state financial

center and system conversion projects.

Appointed to task force to successfully close and/or convert a cluster

of financial centers; examine, document,

and report findings and completed projects on time or ahead of

schedule.

EDUCATION

CAPELLA UNIVERSITY, Minneapolis, Minnesota

Bachelor of Science Degree, Business Management and Leadership, Minor in

Finance, 2009

Superior Academic Achievement: 3.2 GPA

AWARDS/LICENSES

CRM Accreditation, Outstanding Team Performance in Service Excellence, High

Five Club

CT, NY, & NJ SEC Series 6, 63, Registered Agent and NJ Life Insurance

Producer & Notary

COMPUTER SKILLS

Proficient in MS Office Suite, Excel, PowerPoint, Word, Access, Outlook,

SAP, GAAP, Dashboard, FSD

Contact this candidate