Customer Service Quality Assurance
Resume:
Tina M Wing
Mt. Morris, NY *****
Cell-585-***-****
OBJECTIVE: A Position as a Teller, utilize my experience with accurately handeling large
amounts of currency, and working well with the public, providing superior
customer service.
SUMMARY OF SKILLS
34 Performed electronic assembly in a clean room environment
35 Experienced with both hand and power tools
36 Shipping and receiving clerk
37 Quality assurance checks on products
38 Streamlined procedures to increase productivity and safety
39 Extensive computer experience with various software, operating systems, internet
browsers, email programs
EXPERIENCE
Optical Technician, Syntec Optics, Pavilion, NY 9/2009 – 9/2010
40 Assemble products in a clean room environment
41 Operate lathe and mill machines
42 Testing to specifications of policy and procedures
Assembly, Tabtronics, Piffard, NY 2/2009-7/2009
43 Assembled printed circuit boards and soldered components according to specifications
44 Ability to use hand tools and larger electronic tools
45 Performed testing using various equipment
46 Winding with numerous gauge wire according to procedure
47 Inspected parts for defects and repaired defective products
Teller, Back-up Head Teller, Community Bank NA, Mt. Morris, NY 9/2005-4/2008
48 Back up to head teller duties when necessary
49 Assisted customers with transactions dealing with checking and savings accounts
50 Referred customers to appropriate bank personnel in order to meet their financial needs
51 Professionally addressed concerns of upset customers
52 Interviewed customers to obtain information to open accounts or rent safe-deposit boxes
53 Investigated and corrected errors upon customer request
Assembly, Shipping Clerk, CPAC Inc. Leicester, NY 3/1990-1/2004
54 Assembled fixer and developing machines for photo industry
55 Shipping and receiving clerk: shipped products based on manifest using UPS, FedEx, and
Yellow Freight
56 Able to use hand tools, and larger electric tools
57 Trained new worker on line, equipment use and procedures
Customer Service, Cashier, Jubilee Foods, Mt. Morris, NY 8/1996-6/1999
58 Responsible for counting large amounts of currency, cashing checks, processing utility
payments, western union, lotto
59 Closed the entire office and balanced store
60 Processed special orders for customers
61 Resolved customer complaints
62 Trained new cashiers in procedures and policy
Electronic Assembler, Chloride Electronics, Caledonia, NY 3/1979 – 3/1990
63 Assembled and repaired PCs
64 Soldered on PC circuit boards
65 Wound coils
66 Inspected parts for defects repairing defective products
67 Tested products using testing equipment
EDUCATION
Diploma, Mt. Morris Central School, Mt. Morris
Tina M Wing
90 Stanley St.
Mt. Morris, NY 14510
Cell-585-***-****
PROFESSIONAL REFERENCES
Carmen Seeber
Former Worker
CPAC Inc
South Street
Leicester, NY 14481
Dean Clark
Insurance Agent
Nationwide Insurance Co
146 Franklin Street
Dansville, NY 14437
PERSONAL REFERENCE
Jane O’Dell
J & M TV & Video
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